Find hotels in Casa Branca, Itapema

"I was not upgraded and was put into a room where the air did not work right. |I barely slept all night after paying a top amount for the room. The next day I told them about this and they showed me a lower room that was small in the bedroom area . I went online to find what was available and found a room above the one I had. I saw that room and even though it was not at the same level it was larger and the air worked. They told me it would be 25 dollars more and then charged me 45 dollars more. I had a dog that they charged unlike what it said on the webiste not one fee but a fee every night which I have never paid. This place will nickel and dime you for everything. I never recevied links in email for breakfast in room which was included and had to call several times to get it delivered on my second day. The elevators and very slow so allow yourself extra time. They only tell you what you want to hear . I wasted a lot of time in room change then had to haggle for them to give me a break which they said they would and then they go and charge me the same as the online rate. All I can say is do not stay on anyfloor below 4 as well. You will have alleys and gragages to look at. They do not follow any of the upgrades if you are a gold expedia member and will tell you the day before you can have a late check out then the next day will not do it. It was very warm and they did nothing for the problem I had. "