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Casa Carolina Hotel Cartagena

4.5 star property
Luxury hotel with free breakfast and spa services

Choose dates to view prices

Casa Pombo offers historic luxury with thoughtful amenities. Guests enjoy massages, spa services, two outdoor pools, and in-room WiFi. Parents value supervised childcare, and everyone benefits from the impressive multilingual staff.
VIP Access

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Bar
  • Pet friendly
  • Pool
  • Breakfast included
  • Spa
  • Laundry

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Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Room, 1 King Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
LCD TV
Pillowtop bed
Premium bedding
Down duvet
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room

Superior Room | Premium bedding, down comforters, pillowtop beds, minibar

Superior Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
LCD TV
Down duvet
Blackout drapes/curtains
Pillowtop bed
  • 334 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Suite | Premium bedding, down comforters, pillowtop beds, minibar

Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
LCD TV
Sofa bed
Separate bedroom
Premium bedding
  • 517 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, City View

Presidential Suite, City View | Premium bedding, down comforters, pillowtop beds, minibar

Presidential Suite, City View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
LCD TV
Pillowtop bed
Premium bedding
Down duvet
  • 667 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Map
Calle del Arzobispado 34 -14, Cartagena, Bolivar, 1957-5

What's nearby

  • Clock Tower - 2 min walk - 0.2 km
  • Bolivar Square - 3 min walk - 0.3 km
  • Cartagena de Indias Convention Center - 3 min walk - 0.3 km
  • Walls of Cartagena - 5 min walk - 0.4 km
  • Bocagrande Beach - 18 min walk - 1.6 km

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 16 min drive

Restaurants

  • ‪Mirador Café & Bar - ‬1 min walk
  • ‪Época - ‬1 min walk
  • ‪Portho’s - ‬1 min walk
  • ‪Hard Rock Cafe Cartagena - ‬2 min walk
  • ‪El Pasquin - ‬1 min walk

About this property

Casa Carolina Hotel Cartagena

Luxury historic hotel near Clock Tower
Located close to Cartagena de Indias Convention Center and Walls of Cartagena, Casa Carolina Hotel Cartagena provides free full breakfast, a swim-up bar, and a terrace. For some rest and relaxation, visit the outdoor treatment areas, and indulge in a facial, reflexology, or Ayurvedic treatments. The on-site restaurant offers breakfast, lunch, and dinner. In addition to a garden and a library, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool along with sun loungers, pool umbrellas, and a swim-up bar
  • A roundtrip airport shuttle (surcharge), massage treatment rooms, and outdoor furniture
  • A front-desk safe, a 24-hour front desk, and a TV in the lobby
  • A banquet hall, multilingual staff, and luggage storage
Room features
All guestrooms are individually furnished, and offer comforts such as premium bedding and laptop-compatible safes, in addition to thoughtful touches like laptop-friendly workspaces and air conditioning.
More amenities include:
  • Pillowtop mattresses and down comforters
  • Bathrooms with rainfall showers and free toiletries
  • LCD TVs with Netflix, streaming services, and cable channels
  • Wardrobes/closets, coffee/tea makers, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:00 AM
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Things to do

  • Library
  • Outdoor pool
  • TV in common areas
  • Yoga classes

Family friendly

  • Living room
  • Outdoor pool
  • Pool gate
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Swedish massages
  • Treatment room

Accessibility

  • Elevator (55 inch wide door)
  • Thin carpet in room

More

  • 3 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LCD TV with cable channels
  • Netflix
  • Streaming services

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Living room
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of COP 350000 per pet, per stay
Service animals are welcome, and are exempt from fees
1 total pets
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: COP 140000 per vehicle (one-way, maximum occupancy 4)
  • Pet fee: COP 350000 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Casa Pombo
Casa Pombo Apartment
Casa Pombo Apartment Cartagena
Casa Pombo Cartagena
Casa Pombo
Casa Carolina Hotel
Casa Carolina Cartagena
Casa Carolina Hotel Cartagena Hotel
Casa Carolina Hotel Cartagena Cartagena
Casa Carolina Hotel Cartagena Hotel Cartagena

Frequently asked questions

Does Casa Carolina Hotel Cartagena have a pool?

Yes, this property has an outdoor pool.

Is Casa Carolina Hotel Cartagena pet-friendly?

Yes, Casa Carolina Hotel Cartagena allows pets (limit 1 total). There's a fee of COP 350000 per pet, per stay. Service animals are exempt from fees.

What time is check-in at Casa Carolina Hotel Cartagena?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM.

What time is check-out at Casa Carolina Hotel Cartagena?

Check-out is at noon.

Does Casa Carolina Hotel Cartagena provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of COP 140000 per vehicle applies.

Where is Casa Carolina Hotel Cartagena located?

Located in Cartagena Walled City, this luxury hotel is within a 10-minute walk of Clock Tower, Cartagena de Indias Convention Center, and Walls of Cartagena. San Felipe de Barajas Castle and Bocagrande Beach are also within 2 mi (3 km).

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Casa Carolina Hotel Cartagena Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 20 out of 23 reviews
Rating 8 - Good. 3 out of 23 reviews
Rating 6 - Okay. 0 out of 23 reviews
Rating 4 - Poor. 0 out of 23 reviews
Rating 2 - Terrible. 0 out of 23 reviews

10/10

Cleanliness

10/10

Staff & service

10/10

Amenities

10/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire experience was phenomenal, from the greeting at the front desk, the food & drinks, the friendly staff, cleanliness and more. I would highly recommend staying here for your next vacation to Cartagena.
Stayed 3 nights in Jul 2025

10/10 Excellent

René

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is outstanding, very well located, staff is friendly and kind, the room was amazing
Stayed 3 nights in Apr 2025

10/10 Excellent

francois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply One of the best places i stayed at in my Life (and i stayed in many !!)
Stayed 2 nights in May 2025

10/10 Excellent

Khalilah

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was perfection! Bed felt like heaven! Perfect location. The staff were all so polite, kind, and accommodating. We will be back!
Stayed 3 nights in Aug 2025

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Staff was awesome.
Stayed 1 night in Jul 2025

10/10 Excellent

Bianca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is stunning. It’s very serene and peaceful. It’s clean and safe. The food was wonderful. My partner and I loved it.
Stayed 3 nights in Jun 2025

10/10 Excellent

Alain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was amazing , best hotel I have been to in Cartagena. I've been to cartagena 5 times 🔥🔥🔥
Stayed 3 nights in Feb 2025

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful work place

Came to spend a couple of nights with my wife for our anniversary. We couldn’t have picked a better place. We loved everything about it.
Stayed 1 night in Apr 2025

10/10 Excellent

ELOISA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved staying at Casa Carolina!! We stayed in a corner balcony suite just a cross street from Plaza de la Proclamacion. We had a nice view for enjoying the daily afternoon dance group show. The city view from the rooftop was also a great amenity in addition tho the pool and bar. I had a relaxing massage with a complementary matcha latte from the coffe bar. I had a great weekend with my family there and I just wished there was a gym facility to make the most of a wellness weekend.
Stayed 4 nights in Aug 2025

10/10 Excellent

Priya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing stay! The room was spacious, spotless, and the bed was very comfortable — the AC worked perfectly, which was a huge plus. I felt completely safe throughout my time here, and the overall atmosphere was peaceful and relaxing. A big shout out to Heidy, Franklin, and Chris for their outstanding customer service — they went above and beyond to make sure everything was perfect. I’ll definitely be coming back! Highly recommend. Perfect location!!! Love this place!!!
Stayed 3 nights in Jul 2025

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A treasure.

The hotel is exceptionally beautiful and there are lovely calm spaces for sitting and dining. The maintenance was immaculate.
Stayed 7 nights in Feb 2025

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Casa Carolina is a beautiful boutique hotel in the heart of Cartagena’s Old City. The location is unbeatable—you can walk everywhere and never need an Uber. With only 15 rooms, it feels like staying in a private home, and the pool is gorgeous. The staff and service were amazing—truly one of the highlights of our stay. A few things to note: the wellness-style menu is healthy but doesn’t offer many snack options. Street performers outside (especially drummers) can be very loud at night, though they’re usually gone by 11 PM. At checkout, they asked for a 10% tip on the entire stay, which felt a little uncomfortable—we only tipped on food and beverage. Overall, the pros far outweigh the cons. We would definitely stay again for the location, the charm, and the incredible staff.
Stayed 5 nights in Aug 2025

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo está muy muy bien . El personal muy amable y atentos Super bien
Stayed 5 nights in Oct 2025

10/10 Excellent

Dieter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente Hotel las recamaras muy confortable Almohadas y Duvett de muy buena calidad, los detalles de los cuartos muy lindos. El Hotel es muy acogedor y muy buen servicio y calidad en alimentos. El SPA tambien un excelente servicio. La señora Carolina muy atenta, felicidades.
Stayed 2 nights in Jul 2025

8/10 Good

marcy

Liked: Cleanliness
Loved staying at this hotel. The room was clean, the food was great and the staff are all so friendly.
Stayed 2 nights in Jul 2025

10/10 Excellent

HILVANIA

Liked: Cleanliness, amenities, property conditions & facilities
Es maravillosa
Stayed 1 night in May 2025

10/10 Excellent

JUAN

Liked: Cleanliness, amenities, property conditions & facilities
Fuimos MUY BIEN recibidos al momento del Check-in. Excelente la amabilidad del staff del hotel TODAS sus áreas. Bonito hotel, buenas sábanas, colchón, etc.
Stayed 2 nights in May 2025

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Top keuze voor Cartagena

Casa Carolina is niet zomaar een hotel, het is een belevenis. Het hotel heeft een eeuwenoude geschiedenis en dat is op veel plekken nog goed te zien. Onze kamer was comfortabel met een fijn groot bed en leuke details. Het is zeer centraal gelegen, maar in de kamer hoor je geen geluiden van buiten. Het ontbijt was heerlijk.
Stayed 1 night in Mar 2025

8/10 Good

Cecilia

Stayed 3 nights in Sep 2025

8/10 Good

Elizabeth

Stayed 2 nights in Sep 2025

10/10 Excellent

Evette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025