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凱爾特莊園渡假村飯店的評分

5 out of 5
凱爾特莊園渡假村飯店
Chepstow Road, Coldra Wood, Newport, Wales

評論

8.0

非常好

10 分，有夠讚；1001 則評論中有 497 則" "
8 分，不錯哦；1001 則評論中有 234 則" "
6 分，一般般；1001 則評論中有 113 則" "
4 分，不太好；1001 則評論中有 87 則" "
2 分，很糟糕；1001 則評論中有 70 則" "

8.6/10

整潔度

8.2/10

員工素質

8.4/10

設施服務

8.4/10

住宿環境和硬體

8.0/10

環保程度

評論

10/10 有夠讚

Adrian

於 2023 年 11 月住了 3 晚
Vicky F 於 2023年12月19日回覆
Thank you for your review! We hope to welcome you to back to the Resort in the future.

10/10 有夠讚

WU

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚
Vicky F 於 2023年11月1日回覆
Thank you for your 10/10 review! We look forward to welcoming you back to the Resort in the future.

10/10 有夠讚

Annie

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I have stayed in many places around the world and so far the Celtic is my favourite spa hotel.
於 2024 年 4 月住了 1 晚

4/10 不太好

Shuaib

情侶出遊
喜歡：整潔度
不喜歡：設施服務和住宿環境和硬體
Hotel is a little dated, at checkin room was unavailable however the upgrade option for a bigger room for extra £40 was available. How convenient, considering i’m a expedia gold member this should be offered for free if available. Celtic Manor is meant to be a a 5* hotel, but no lotion available in room, no late checkout and pool facilities are limited to 1x90mins or 2x45mins sessions which have to be pre booked. I’ve travelled the world and ive never had todo this at the busiest of busiest hotels. Finally cherry on the cake you have to pay £20 per night for parking. It’s a resort, you are only there to stay for the hotel, there is nothing nearby so you dont have any other choice but to park in their car park and pay! On checkout they dont want to even see you, you are told to leave your room card in any of the designated spots and any charges will be applied to your credit card you used at checkin. Felt like they just wanted your money, once they had this they didn’t want to know you.
Vicky F 於 2024年4月24日回覆
Thank you for your review. I am disappointed to hear that there were a few areas that failed to meet your expectations. Your comments will be discussed with our management to see where improvements can be made. Thank you once again.

10/10 有夠讚

Steven

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very pleasant hotel
於 2024 年 4 月住了 1 晚
Vicky F 於 2024年4月17日回覆
Thank you for your review. We are pleased to read that you enjoyed your stay with us and look forward to welcoming you back to the Resort in the near future.

10/10 有夠讚

HELLE

情侶出遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff were extremely helpful, patient and friendly nothing was too much trouble. The valet parking was a fantastic plus with someone with mobility problems with the concierge going down to my car on two occasions for things I had forgotten. The food was delicious in all the venues we used especially The Grill. The shuttle bus is a great asset.
於 2024 年 4 月住了 2 晚
Vicky F 於 2024年4月16日回覆
Thank you for your review. We are pleased to read that you enjoyed your stay with us and look forward to welcoming you back to the Resort in the near future.

6/10 一般般

Andrew

家庭旅遊
喜歡：整潔度
不喜歡：員工素質和住宿環境和硬體
Ok I'm being ultra picky here! Total transparency, we had our wedding reception here 14 years ago so probably looking through it with rose tinted glasses and whilst staying we took a very happy trip down memory lane but on this trip it just seems like the Celtic Manor are looking at every opportunity to make money from you and to cut back on things in the room to save even more money Charge £10 for parking in the outside car park No bottled water in the room No pen/pencil or notepad in the room No outdoor furniture on the balcony net result drag the arm chairs from the room outside so we could enjoy the views from the balcony Canopy over the balcony rusted and several holes in the canopy Moss and paint peeling of the down pipes of the guttering Steak on six facia pieces missing below window Weeds growing out of the gutter where metal gutter guard has been placed Paint work looks old in need of refresh plus lots of knocks and marks on the wall from where bags have maybe touched the wall Final thing was that when we woke up we had a invoice under the door for £20 as apparently myself and a gentleman named "Joshua Lewis" (I don't know anyone by this name, and during this stay it was only my wife and I that were staying) had dined at the Olive Tree when in fact we didn't eat there until breakfast the following morning, so that was a bit disappointing to have to go and sort that out Ultra picky, but as I stay in lots of hotels with my job, I just felt there is work to do here
於 2024 年 4 月住了 1 晚
Vicky F 於 2024年4月16日回覆
Thank you for your review. I am disappointed to hear that there were a few areas that failed to meet your expectations.We will be using your feedback as part of our on-going staff training, as we are constantly seeking to improve every aspect of our guests experience during their stay with us. Thank you once again.

10/10 有夠讚

Simon

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The place it self is lovely, over priced drinks but we still enjoyed our stay
於 2024 年 4 月住了 2 晚
Vicky F 於 2024年4月16日回覆
Thank you so much for sharing your recent experience at The Celtic Manor Resort. Your feedback means a lot to us. We look very much forward to your return.

8/10 不錯哦

Carl

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Lovely resort with plenty of activities for a grown-up getaway. Location is right on the M4 so easy link to Cardiff. A good number of restaurants to choose from although you may want to book in advance for some. Thoroughly recommend Rafters looking over the 2010 Golf course. Rooms were comfortable, clean and tidy. Prices vary a lot depending on when you book, but our weekend in April was superb value.
於 2024 年 4 月住了 2 晚
Vicky F 於 2024年4月16日回覆
Thank you for your review. We are pleased to read that you enjoyed your stay with us and look forward to welcoming you back to the Resort in the near future.

10/10 有夠讚

Hattie

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Everything felt very easy and smooth and well run. Staff were all excellent. Lovely spa, very comfortable rooms, lots of dining options all delicious. We'll be back.
於 2024 年 4 月住了 1 晚
Vicky F 於 2024年4月16日回覆
Thank you for your review. We are pleased to read that you enjoyed your stay with us and look forward to welcoming you back to the Resort in the near future.

10/10 有夠讚

Rebekah

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Extremely expensive to park on top of the expense to stay.
於 2024 年 4 月住了 1 晚
Vicky F 於 2024年4月14日回覆
Thank you so much for sharing your recent experience at The Celtic Manor Resort. Your feedback means a lot to us. We look very much forward to your return.

10/10 有夠讚

Colette

喜歡：整潔度、員工素質和住宿環境和硬體
A very special experience
於 2024 年 4 月住了 1 晚
Vicky F 於 2024年4月14日回覆
Thank you for your review. We are pleased to read that you enjoyed your stay with us and look forward to welcoming you back to the Resort in the near future.

8/10 不錯哦

Gordon

喜歡：整潔度、員工素質和住宿環境和硬體
Nice stay
於 2024 年 4 月住了 1 晚
Vicky F 於 2024年4月11日回覆
Thank you for you review. We hope to welcome you back to the Resort in the near future.

8/10 不錯哦

Elaine

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Lovely stay, beautiful hotel and so easy to get to the ICC Wales where we were going to a gig, just a few minutes walk. Not 5 stars as food was average. We ate at the grill and the the olive tree for breakfast. Everything else was lovely snd would definitely return
於 2024 年 4 月住了 1 晚
Vicky F 於 2024年4月10日回覆
Thank you for your review. We are pleased to read that you enjoyed your stay with us and look forward to welcoming you back to the Resort in the near future.

8/10 不錯哦

Andrew

Very enjoyable break, Maybe breakfast could be added to the rate, rather than an extra
於 2024 年 4 月住了 1 晚
Vicky F 於 2024年4月10日回覆
Thank you so much for sharing your recent experience at The Celtic Manor Resort. Your feedback means a lot to us. We look very much forward to your return.

10/10 有夠讚

Karen

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Everywhere was amazing, we will be back.
於 2024 年 4 月住了 1 晚
Vicky F 於 2024年4月10日回覆
Thank you for your review. We are pleased to read that you enjoyed your stay with us and look forward to welcoming you back to the Resort in the near future.

8/10 不錯哦

Graeme

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Everything was excellent except the key system on the doors were terrible. Wife nearly wet herself when the app wouldn’t work and required a 5-10 min round trip for manual keys. Also only 2 lifts for so many people to go up to the rooms or back down is ridiculous. Totalled 40 mins waiting for lifts in less than a 30 hours stay. Spoiled the trip to be honest but will give it another chance
於 2024 年 4 月住了 1 晚
Vicky F 於 2024年4月10日回覆
Thank you for your comments following your recent stay with us. I am disappointed to hear that you experienced issues with the app. We will ensure your feedback is shared with the management team to see where improvements can be made. Thank you once again.

4/10 不太好

Rachel

情侶出遊, 家庭旅遊
不喜歡：員工素質
A few hiccups on arrival. Dinning a wasn’t great experience to be fair we waited almost 40 mins for a drink to come to the table. Cocktail bar wasn’t the best 30 min wait as well over all lovely staff bit a bit of a slow service to say the least. Apart from that it was ok. I Would go back again lovely hotel.
於 2024 年 4 月住了 1 晚
Vicky F 於 2024年4月10日回覆
Thank you for your review. I am disappointed to hear that there were a few areas that failed to meet your expectations. Your comments will be discussed with our management to see where improvements can be made. Thank you once again.

10/10 有夠讚

David

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great resort. Staff are polite and helpful. Shuttle service around the resort really useful. Upgrade to signature room was a great option, with a lounge and room with balcony.
於 2024 年 4 月住了 2 晚
Vicky F 於 2024年4月10日回覆
Thank you for your review. We are pleased to read that you enjoyed your stay with us and look forward to welcoming you back to the Resort in the near future.

2/10 很糟糕

Kyle

於 2024 年 4 月住了 1 晚
Vicky F 於 2024年4月25日回覆
Thank you for your review. It's always appreciated when guests take the time to post. Thank you once again

10/10 有夠讚

Brandon

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excellent stay well looked after and made welcome
於 2024 年 4 月住了 2 晚
Vicky F 於 2024年4月10日回覆
Thank you for your review. We are pleased to read that you enjoyed your stay with us and look forward to welcoming you back to the Resort in the near future.

10/10 有夠讚

Richard

家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Our family with 2 kids under 10 had a great Easter weekend at Celtic Manor - lots of fun outdoor activities during the day and good bar areas / restaurant choice in the evening. Wife enjoyed her Spa treatments while the boys played in the pool. Perfect for a long weekend break!
於 2024 年 3 月住了 2 晚
Vicky F 於 2024年4月4日回覆
Thank you for your feedback. We are pleased to read that you enjoyed your stay and hope to welcome you back to the Resort in the near future.

8/10 不錯哦

JUDY

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The hotel overall is nice but there were a lot of small children running wild around the lobby area and bars. Not enough lifts to the floors and we were unable to book dinner in the hotel as all restaurants were fully booked at reasonable eating hours. The spa session was too short and had to be booked in advance.
於 2024 年 3 月住了 2 晚
Vicky F 於 2024年4月4日回覆
Thank you for taking the time to offer your feedback following your recent stay. We hope to welcome you back to the Resort in the near future.

6/10 一般般

Kelly

情侶出遊
喜歡：整潔度
不喜歡：設施服務和住宿環境和硬體
No swimming options Buffet choices not avalable Card charged then refunded then chaged again 26 pounds for 2 drinks!!!!
於 2024 年 3 月住了 1 晚
Vicky F 於 2024年4月4日回覆
Thank you for your feedback. It's always appreciated when guests take the time to post.

8/10 不錯哦

Rebecca

情侶出遊
喜歡：設施服務和住宿環境和硬體
Always lovely to stay there
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Debbie

家庭旅遊
喜歡：員工素質和住宿環境和硬體
Room clean tidy comfortable with working amenities. Bit pricey especially overnight car park £20!
於 2024 年 3 月住了 1 晚
Vicky F 於 2024年4月4日回覆
Thank you for your feedback. We are pleased to read that you enjoyed your stay and hope to welcome you back to the Resort in the near future.

8/10 不錯哦

emma

喜歡：整潔度和員工素質
於 2024 年 3 月住了 1 晚
Vicky F 於 2024年4月4日回覆
Thank you for your feedback. We hope to welcome you back to the Resort in the near future.

6/10 一般般

liz

親子旅遊
So it's a nice hotel but not all that. Nothing more exciting than a Park Plaza or Novotel. Room a bit dated, cigatette burn or similar in the bath, activity room - marks all over the walls also on stairs. Iron in the room had broken plastic. No water in the room. Just looks like it needs a bit of TLC. Lift broken which causes queues. Paid extra for Easter activities which were a bit rubbish in a room far too small for all the kids and parents so didn't bother going to the second one..waste of £20. Make sure to ask them to remove the discretionary service charge at dinner? which we did. Positive: Dinner and breakfast were nice, grounds are lovely. Free chocolate fountain in the Foyer as it was Easter weekend.
於 2024 年 3 月住了 1 晚
Vicky F 於 2024年4月4日回覆
Thank you for your review. I am disappointed to hear that there were a few areas that failed to meet your expectations. Your comments will be discussed with our management to see where improvements can be made. Thank you once again.

10/10 有夠讚

David

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Everything Was Absolutely Spot On....No Complaints At All. Definitely Will Be Returning.
於 2024 年 3 月住了 1 晚
Vicky F 於 2024年4月4日回覆
Thank you for your feedback. We are pleased to read that you enjoyed your stay and hope to welcome you back to the Resort in the near future.

10/10 有夠讚

Shamim

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great staycation! Relaxing and perfect for a short stay. Celtic manor has fantastic spa facilities, would recommend and stay again
於 2024 年 3 月住了 2 晚
Vicky F 於 2024年4月4日回覆
Thank you for your feedback. We are pleased to read that you enjoyed your stay and hope to welcome you back to the Resort in the near future.

8/10 不錯哦

Michelle

於 2024 年 3 月住了 1 晚
Vicky F 於 2024年4月14日回覆
Thank you for your review! We hope to welcome you back to the Resort in the near future.

10/10 有夠讚

Denise

情侶出遊
Fantastic staff couldn’t do enough for you Mannerism excellent very polite overall a very good service and excellent night sleep and
於 2024 年 3 月住了 1 晚
Vicky F 於 2024年3月24日回覆
Thank you for your review. We are pleased to read that you enjoyed your stay with us and look forward to welcoming you back to the Resort in the near future.

10/10 有夠讚

Jane

於 2024 年 3 月住了 1 晚
Vicky F 於 2024年4月14日回覆
Thank you for your 5/5 review! We hope to welcome you back to the Resort in the near future.

6/10 一般般

Diana

於 2024 年 3 月住了 1 晚
Vicky F 於 2024年4月14日回覆
Thank you so much for sharing your recent experience at The Celtic Manor Resort. We hope to welcome you back to the Resort in the future.

8/10 不錯哦

chris

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
.
於 2024 年 3 月住了 1 晚
Vicky F 於 2024年3月26日回覆
Thank you for your review. We hope to welcome you back to the Resort in the future.

8/10 不錯哦

Sara

於 2024 年 3 月住了 1 晚
Vicky F 於 2024年4月10日回覆
Thank you for your review! We hope to welcome you back to the Resort in the near future.

4/10 不太好

allegra

喜歡：整潔度、設施服務和住宿環境和硬體
不喜歡：員工素質
It is right on the M4
於 2024 年 3 月住了 4 晚
Vicky F 於 2024年3月21日回覆
Thank you so much for sharing your recent experience at The Celtic Manor Resort. Your feedback means a lot to us. We look very much forward to your return.

4/10 不太好

Maziar

喜歡：整潔度和住宿環境和硬體
不喜歡：員工素質
Room service is poor . I have to asked 5times to bring few empty glasses to our room . Never happened.
於 2024 年 3 月住了 1 晚
Abbie 於 2024年3月17日回覆
Thank you for your review. I am disappointed to hear that there were a few areas that failed to meet your expectations. Your comments will be discussed with our management to see where improvements can be made. Thank you once again.

10/10 有夠讚

Anne

喜歡：整潔度和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Abbie 於 2024年3月17日回覆
Thank you for your review. We look forward to welcoming you back to the Resort in the near future.

8/10 不錯哦

Huw

喜歡：整潔度和住宿環境和硬體
於 2024 年 3 月住了 2 晚
Abbie 於 2024年3月17日回覆
Thank you for your review. We look forward to welcoming you back to the Resort in the near future.

10/10 有夠讚

Brandon

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Abbie 於 2024年3月17日回覆
Thank you for your review. We look forward to welcoming you back to the Resort in the near future.

8/10 不錯哦

Bridget

於 2024 年 3 月住了 1 晚
Vicky F 於 2024年3月26日回覆
Thank you for your review. We hope to welcome you back to the Resort in the future.

10/10 有夠讚

Veronica，Pinner

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
A great stay for my step son's 21st birthday. Friendly service, they made a real fuss of the birthday boy, good food and lovely clean, comfortable rooms. We thoroughly enjoyed our stay.
於 2024 年 3 月住了 1 晚
Vicky F 於 2024年3月6日回覆
Thank you for your lovely review of our property following your recent visit. It is lovely to see you enjoyed not only the hotel facilities but our team looked after you so well. We look forward to welcoming you back to the Resort in the near future.

10/10 有夠讚

Kate

喜歡：整潔度
於 2024 年 3 月住了 1 晚
Vicky F 於 2024年3月6日回覆
Thank you for your review! We hope to welcome you back to the Resort in the near future.

10/10 有夠讚

Jill

團體旅遊
喜歡：整潔度和住宿環境和硬體
Lovely place, food amazing. Overall had a great time but both bars were closed and didn’t have enough staff to cover table service. Waited a long time for drinks.
於 2024 年 2 月住了 1 晚
Eleanor H 於 2024年2月27日回覆
Thank you for your review. I am disappointed to hear that there were a few areas that failed to meet your expectations. We will be using your feedback as part of our on-going staff training, as we are constantly seeking to improve every aspect of our guests experience during their stay with us. Thank you once again.

10/10 有夠讚

Kirandeep

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 1 月住了 1 晚
Vicky F 於 2024年2月22日回覆
Thank you for your review! We hope to welcome you back to the Resort in the near future

10/10 有夠讚

Jessica

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
My favourite place!
於 2024 年 2 月住了 1 晚
Abbie 於 2024年2月20日回覆
Thank you for your review. We look forward to welcoming you back to the Resort in the near future.

6/10 一般般

ashara

喜歡：整潔度和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Abbie 於 2024年2月20日回覆
Thank you for your review. We look forward to welcoming you back to the Resort in the near future.

10/10 有夠讚

Gwenyth

於 2024 年 2 月住了 1 晚
Vicky F 於 2024年3月21日回覆
Thank you so much for your review! We hope to welcome you back to the Resort in the near future.

10/10 有夠讚

Beverley

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Loved everything thing about the hotel but, more attention to detail is needed in the room cleaning, e.g. paintwork needs wiping down, more dusting required. Only disappointment was the changing facilities in the health club. Changing room is way to small for use by both the club and the spa. We waited 10 minutes for a space to be able to change.
於 2024 年 2 月住了 1 晚
Vicky F 於 2024年2月16日回覆
Thank you so much for sharing your recent experience at The Celtic Manor Resort. Your feedback means a lot to us. We look very much forward to your return.