坎昆Planet Hollywood by Royalton, Autograph Collection 全包式度假村評語、優惠和相片 2026

Q: 坎昆Planet Hollywood by Royalton, Autograph Collection 全包式度假村是否有游泳池？

是的，此住宿設有4 座室外游泳池和兒童游泳池。游泳池開放時間為 07:00 - 20:00。

Q: 坎昆Planet Hollywood by Royalton, Autograph Collection 全包式度假村的住宿價格為何？

截至 2026 年 1 月 20 日，於 2026 年 1 月 27 日入住坎昆Planet Hollywood by Royalton, Autograph Collection 全包式度假村，2 位成人 1 晚最低價為 NT$9,684 (不含稅金和其他費用)。此價格是根據過去 24 小時內搜尋未來 30 天的最低每晚房價。價格可能會變動。 選擇日期 以顯示更正確的價格。

Q: 坎昆Planet Hollywood by Royalton, Autograph Collection 全包式度假村是否允許攜帶寵物？

很抱歉，此住宿恕不允許攜帶寵物。

Q: 坎昆Planet Hollywood by Royalton, Autograph Collection 全包式度假村的停車費用是？

坎昆Planet Hollywood by Royalton, Autograph Collection 全包式度假村未提供停車服務。

Q: 坎昆Planet Hollywood by Royalton, Autograph Collection 全包式度假村的入住登記時間是？

入住登記開始時間：15:00；入住登記結束時間：00:00。特定時段提供延遲入住服務。

Q: 坎昆Planet Hollywood by Royalton, Autograph Collection 全包式度假村的退房時間是？

退房時間是 12:00。延遲退房需加收相關費用，且需視供應情況而定。

Q: 坎昆Planet Hollywood by Royalton, Autograph Collection 全包式度假村是否提供全包式禮遇？

是的，住宿提供全包式服務。

Q: 坎昆Planet Hollywood by Royalton, Autograph Collection 全包式度假村位於何處？

這家穆赫雷斯海岸的住宿位於海灘，距離Playa Mujeres 高爾夫俱樂部 4.5 公里，而且距離女人海灘和Punta Sam Beach不到 10 公里。Ultramar渡輪港口華雷斯和埃爾尼諾海灘也在 15 公里內。

鄰近地區資訊

坎昆Planet Hollywood by Royalton, Autograph Collection 全包式度假村位於穆赫雷斯海岸，住宿坐落在專用海灘上。想要在行程裡安排一些活動的話，可以去Ultramar渡輪港口華雷斯和穆赫雷斯島海運碼頭看看，喜歡購物的人則可以去逛一逛坎昆港碼頭購物中心和美國廣場。有帶小孩的家長們，可以帶孩子到女人島西岸, 坎昆角和尼祖克國家公園走走，或到貝托阿維拉棒球場看比賽或參加活動。查看穆赫雷斯海岸旅遊指南

10/10 有夠讚

Ana Cristina Gamez

家庭旅遊, 親子旅遊

2026 年 1 月 19 日

喜歡：整潔度、設施服務和住宿環境和硬體

Excellent service, we enjoyed a lot our vacations. The food, the services, the people but especially the Expedia ambassadors were amazing.

於 2026 年 1 月住了 6 晚

10/10 有夠讚

Amy Lee

情侶出遊, 團體旅遊

2026 年 1 月 16 日

喜歡：設施服務

Check in was smooth and easy, the room was very nice, staff were so nice. David our expedia ambassador was so helpful and made sure everything was perfect and so special for our stay.

於 2026 年 1 月住了 6 晚

8/10 不錯哦

Saravjeet

親子旅遊

2026 年 1 月 15 日

喜歡：員工素質、設施服務和住宿環境和硬體

Dana and David provided excellent customer service.

於 2026 年 1 月住了 6 晚

10/10 有夠讚

Maria

團體旅遊

2026 年 1 月 12 日

喜歡：整潔度、設施服務和住宿環境和硬體

Mauricio Camacho and David Albahari were amazing. Polite. Nice. They took care of everything for us and were behind every detail. Staff were friendly and amenities were very clean. We loved our expedia benefits. Mauricio and David enhanced our experience with their service. We really appreciate them being our concierges. Thanks!! :)

於 2026 年 1 月住了 5 晚

8/10 不錯哦

Santina

2026 年 1 月 9 日

The staff was amazing! Xavier, Miguel the lifeguard at kids pool and his co-worker life guard at the beach, were exceptional. My husband suffered a stroke over a year ago. Xavier and Miguel made sure he was able to go sit in kiddy pool everyday to refresh himself. By our last day, Miguel organized to get my husband in the ocean with the help of one of his colleague lifeguards. It was the best gift they could have given him. As for the rest, the food was good, lots of variety for supper, but lunch variety was very limited. Overall, the rooms were clean. As for kids activities, they charge for surfing and trampoline...which were quite expensive. The lazy river was amazing!

於 2025 年 8 月住了 1 晚

10/10 有夠讚

Michael

親子旅遊

2026 年 1 月 8 日

喜歡：整潔度和住宿環境和硬體

Our stay was absolutely amazing can’t wait to come back!!!! Everything from the food, drinks and activities were great. Been to Mexico many times in the past but this was the best AMAZING BEACH!!! Our butlers David and Mauricio went out of their way to make everything so special THANK YOU!!!Cant wait to come again

於 2026 年 1 月住了 7 晚

8/10 不錯哦

Cherleen

家庭旅遊

2026 年 1 月 3 日

喜歡：整潔度、設施服務和住宿環境和硬體

We had our own concierge from Expedia. He was very helpful and kind. All the staff were very nice. Our room smelled damp and musky, but we got a dehumidifier to our room as soon as we asked for one. Room was very clean otherwise. We went to two Al a Cartes--Mexian & Italian. The food definitely needs an upgrade. The buffet wasn't too bad. Lots to choose from. My kids favourite was the breakfasts. Coffee is mediocre. We had a great trip and enjoyed the pool and beach areas. On Christmas Day, we went on a catamaran to Ilsa Mejures. It was a lot of fun. My only complaint is they sold me $40 us sunblock, only to find out we weren't snorkeling. That was a waste of money. Would we come back to this resort? If it was cheaper, maybe. We enjoy going to different resorts every year.

於 2025 年 12 月住了 7 晚

10/10 有夠讚

Michael

親子旅遊

2026 年 1 月 1 日

喜歡：整潔度、設施服務和住宿環境和硬體

This resort was a total delight, especially the service from everyone we met. Best family holiday destination. We loved the included buffet meals each day. The great daily shows. The Kids club (thanks Wendy & Alis!). The pool parties, clean beach, New Years show (so awesome!), modern gym, lazy river, grotto bar, excursions, and Expedia perks (thanks David & Mauricio).

於 2025 年 12 月住了 12 晚

10/10 有夠讚

Brett

2025 年 12 月 29 日

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體

Mauricio/David were excellent and a big help to my family!!

於 2025 年 12 月住了 7 晚

4/10 不太好

Alisha

親子旅遊

2025 年 12 月 28 日

不喜歡：整潔度

The resort was nice but unfortunately our family got sick with travellers diarrhea. No matter how nice a resort is, if we can't trust their sanitation practices we cannot enjoy and fully relax during our stay.

於 2025 年 12 月住了 7 晚

10/10 有夠讚

Elliot

2025 年 12 月 27 日

喜歡：整潔度、員工素質和住宿環境和硬體

於 2025 年 12 月住了 6 晚

2/10 很糟糕

Rahul

2025 年 12 月 24 日

不喜歡：員工素質和住宿環境和硬體

Very disappointed. They only provide you 4 bottles of drinking water a day per room.that is ridiculous.Tap water is so stinky for taking shower dont even think to drink that. I have requested drinking water bottles for 2 days.i have screenshots which we requested.i m here talkinn with proofs.if you need that let me know. Then there was no hot water in shower. Dining area closes even before 30mins the time they mention.there are no benefits for expedia customers.they give you coupon but that is useless. Last day of our trip we put our stuff in the hospitality room and their staff opened our stuff without even asking us or contact us.they knew we have booked that room.i would love to post the pictures. For us its 2 star out of 5 star.

於 2025 年 12 月住了 6 晚

4/10 不太好

chandan

家庭旅遊

2025 年 12 月 23 日

喜歡：設施服務和住宿環境和硬體

During checkout time, front desk told us you can have your stuff in hospitality room until shuttle came and then without informing us they start to dig our stuff & by chance I went back to pick my stuff and I saw they were digging our stuff and I ask them why you are doing this, they told me I think you left the place and I even click the pictures of that staff

於 2025 年 12 月住了 6 晚

10/10 有夠讚

Danielle

親子旅遊

2025 年 12 月 23 日

喜歡：整潔度、設施服務和住宿環境和硬體

Everything was great had a medical emergency and David was great and make sure I was taken care of everytime I texted he answered right away told him it was my sons birthday and made sure it was unforgettable the Expedia team was great at the hotel

於 2025 年 12 月住了 4 晚

2/10 很糟糕

Balbir

家庭旅遊, 親子旅遊

2025 年 12 月 20 日

不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體

This trip was intended to celebrate two significant family milestones, my mother’s 60th birthday and my sister’s 30th birthday, but instead resulted in distress, discomfort, and disappointment for our entire group. The reservation consisted of three rooms for a total of eight guests. From the outset of our stay, the accommodations failed to meet even basic standards of cleanliness and hospitality. Upon arrival, bugs were present in the room. Despite calling the front desk four times, it took an excessive amount of time for someone to respond and inspect the issue. Additionally, the bathtub water was visibly yellow, which was immediately reported. We were unable to use the jacuzzi during our stay. The rooms were clearly not properly cleaned,the floors were never cleaned during our stay. These conditions were unsanitary and unacceptable. Furthermore, hot water was only available for two of the seven nights of our stay. For the remaining nights, our family including young children was forced to shower with cold water. This compounded the discomfort and frustration of the situation. Our 6-year-old and 3-year-old children were deeply distressed

於 2025 年 12 月住了 7 晚

2/10 很糟糕

Rajvinder

2025 年 12 月 17 日

不喜歡：員工素質和住宿環境和硬體

10/10 有夠讚

Elizabeth

2025 年 12 月 16 日

喜歡：整潔度、設施服務和住宿環境和硬體

Great room, courteous staff. David and Luis, my expedia reps were amazing!

於 2025 年 12 月住了 3 晚

8/10 不錯哦

ALEXANDER

2025 年 12 月 14 日

於 2025 年 12 月住了 6 晚

10/10 有夠讚

Tracy

情侶出遊, 團體旅遊, 家庭旅遊

2025 年 12 月 11 日

喜歡：整潔度、設施服務和住宿環境和硬體

Overall, the resort was very nice. Luis and David made our trip! If it wasn't for them, our experience would have been far less enjoyable. Our room smelled very 'wet'. We were delivered a dehumidifier, which helped. We started with a clock and scale, and by day 2, they took our scale, and by day 3, they took our clock. The same thing happened with others that we traveled with. No one ever said that they would be taking these from our room. It was very odd for it to happen to every single room our group had (6 rooms) Food overall was average. It was tough to get reservations, which made it disappointing. There is only the buffet for breakfast, which got old on day 3. Pools were great! The swim-up bar was AWESOME! Drinks- plentiful and very sweet. Plenty of bars open in the evening as well. The pictures they took was a very nice touch! Overall, I would recommend this resort. The people were so so accommodating and nice! This was my first trip booking through Expedia with air, hotel, transfers and I would do it again!

8/10 不錯哦

Dustin R

團體旅遊, 家庭旅遊

2025 年 12 月 11 日

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體

Overall property was great! From The moment we walked in I felt welcomed (love the clapping). Let me say if it wasn’t for Luis and David my rating would’ve been much different. They made our trip. Very knowledgeable and so nice. They are truly the ambassadors of your resort. Food: overall good. There needs to be more later night options to eat. Room service was terrible and nothing else was open. Very disappointing Dining- if it wasn’t for Luis getting us reservations we would’ve been eating the buffet every night. The app didn’t work to make reservations and dining for us is an important factor when choosing a resort. We couldn’t get into anything. Pools- very nice. Temps were good - very clean. We rented the private cabanas for our group and received top notch service. So much we rented one every single day. Room- clean and no frills. Never had an issue with the room. Spa- did 2 treatments and was worth it. Every one was very nice Coffee shop- good but they need more workers. Typical wait time for a coffee was over 30 mins if you went after 7:30 am. It was a nice option at the resort. Workers- every single one of the workers were so nice so so nice. Always smiling, always helpful, and willing to make our trip extra special. I’d come back To this resort because of the workers ( especially Luis and David) Finally let’s talk about the smell they pump into the resort- I need it :). The hotel smells so clean.

於 2025 年 12 月住了 5 晚

10/10 有夠讚

Shawn Allen

團體旅遊, 家庭旅遊

2025 年 12 月 11 日

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體

We have been to Cancun a dozen times. We've always used Expedia. This is the first time that we have had Expedia contact/concierge on Planet Hollywood staff. José Luis Pérez and David Albahari greeted us and were extremely friendly and helpful! We had a group of 15 and they set up a WhatsApp account group chat so we could all communicate with them for whatever we needed. One or both responded immediately every time and they were so helpful for our large group that we couldn't thank them enough! They made dinner reservations. Cabana reservations. Organized our transportation. And answered every questionwe had. It saved us so much time and was so easy and we appreciate them so much. Normally you have to go to guest services but José Luis and David were just a message away without having to stop what you're doing to have a question answered. Their services were free. There was never anything they were trying to sell just extremely friendly and super cool! José even knew what kind of Monster Energy drink my wife was looking for and no kidding he stopped at a store on his way to work and brought them to us! We even had a few minor room service issues and they were on it, rattling cages for us, fixing it. Expedia liaison is an absolute must when it comes to convenience and peace of mind. The complex is massive the only downside is no rooms on the beach. Its a 100yd walk. There is main pool, lazy river, Flowrider, younger kids water slide park and ton more.

於 2025 年 12 月住了 5 晚

10/10 有夠讚

Heather M，Polk City

2025 年 12 月 11 日

喜歡：整潔度、設施服務和住宿環境和硬體

I love that they clean your room and fill your fridge everyday and the room is spotless

於 2025 年 12 月住了 5 晚

2/10 很糟糕

Joseph

2025 年 12 月 8 日

不喜歡：整潔度、設施服務和住宿環境和硬體

Staff was useless, food was mostly bad, front desk people were horrible to deal with. There were too many hidden costs. The complex was pretty dirty. room service went multiple days before being picked up. The restaurants also couldn’t manage the crowds.

於 2025 年 12 月住了 4 晚

10/10 有夠讚

Abdelrahman

2025 年 12 月 8 日

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體

Amazing resort and an even more amazing staff. The place is clean, vibrant, and perfect for families. Every staff member we met was kind, helpful, and genuinely cared about making our stay great. Their service alone makes the trip worth it. Highly recommended!

於 2025 年 12 月住了 6 晚

8/10 不錯哦

Araceli Fuentes

家庭旅遊

2025 年 12 月 4 日

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體

La comida en general, desayuno, almuerzo, cena, snack, es buena. Lo que no me gusto es que no tienen mas que un restaurante para el desayuno almuerzo, si no llegas antes de las 11, te toca ir a una cafeteria que esta muy basica. El problema fue en los cuartos, 2 dias no hicieron la limpieza, otro tuvimos que hablar para que la hicieran. 2 dias sono una alarma que no pedimos. Tampoco ponen agua mineral, que porque debes de tener un nivel de habitación o algo asi, eso si es la primera vez que me pasa en un todo incluido. El teato al aire libre no fue muy disfrutable cuando cantan, otro tipo de espectaculo se disfruto

於 2025 年 10 月住了 6 晚

坎昆Planet Hollywood by Royalton, Autograph Collection 全包式度假村

Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort

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