坎昆Planet Hollywood by Royalton, Autograph Collection 全包式度假村

4.0 星級住宿

Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort

適合全家出遊的海濱住宿,設有4 座室外游泳池

選擇日期以查看價格

VIP Access

評論

7.8 分,滿分 10 分,
不錯哦

熱門設施服務

  • 鄰近私人海灘
  • 游泳池
  • 含早餐
  • 全包式
  • Spa
  • 免費無線上網
目前的價格是 NT$9,684
總價 NT$11,959
含稅金和其他費用
1 月 27 日 - 1 月 28 日

會員可獲得更多禮遇

  • 升級為銀卡以上的會員,預訂精選 VIP Access 住宿可享至少 85 折優惠
  • 享受頂級品質與絕佳服務
  • 獲取精選住宿的入住禮遇,以及免費客房升等、提前入住和延後退房 (視供應情況)

客房選項

可用的客房篩選條件
顯示 16 間客房 (共 16 間)

STAR Class Producers Three Bedroom Suite

特色

附家具的陽台/庭院
空調
免費折疊床/加床
免費搖籃/嬰兒床
平面電視
吊扇
3 間臥室
羽絨被
  • 118 坪 (390 平方公尺)
  • 3 間臥室
  • 可容納 12 人 (依實際入住人數計費)
  • 2 張特大雙人床, 2 張加大雙人床和 1 張標準雙人沙發床或 1 張特大雙人床, 4 張加大雙人床和 1 張標準雙人沙發床

STAR Class Directors Suite Two Bedroom

特色

附家具的陽台/庭院
空調
免費折疊床/加床
免費搖籃/嬰兒床
平面電視
吊扇
2 間臥室
羽絨被
  • 51 坪 (169 平方公尺)
  • 2 間臥室
  • 可容納 8 人 (依實際入住人數計費)
  • 2 張加大雙人床, 1 張特大雙人床和 1 張標準雙人沙發床

STAR Class Producers Two Bedroom Suite Swim Out

特色

附家具的陽台/庭院
空調
免費折疊床/加床
免費搖籃/嬰兒床
平面電視
吊扇
2 間臥室
羽絨被
  • 101 坪 (334 平方公尺)
  • 2 間臥室
  • 可容納 8 人 (依實際入住人數計費)
  • 2 張加大雙人床, 1 張特大雙人床和 1 張標準雙人沙發床

Directors Suite Two Bedroom

8.0 分,滿分 10 分
非常好
(1 則評論)

特色

附家具的陽台/庭院
空調
免費折疊床/加床
免費搖籃/嬰兒床
平面電視
吊扇
2 間臥室
羽絨被
  • 51 坪 (169 平方公尺)
  • 2 間臥室
  • 可容納 8 人 (依實際入住人數計費)
  • 1 張特大雙人床, 2 張加大雙人床和 1 張標準雙人沙發床

STAR Class Entourage Suite

特色

附家具的陽台/庭院
空調
免費折疊床/加床
免費搖籃/嬰兒床
平面電視
高級寢具
遮光窗簾
羽絨被
  • 19 坪 (63 平方公尺)
  • 可容納 4 人 (依實際入住人數計費)
  • 1 張特大雙人床和 1 張標準雙人沙發床

STAR Class Junior Suite Ocean View

7.0 分,滿分 10 分
不錯哦
(2 則評論)

特色

附家具的陽台/庭院
空調
免費折疊床/加床
免費搖籃/嬰兒床
平面電視
高級寢具
遮光窗簾
羽絨被
  • 16 坪 (53 平方公尺)
  • 海景
  • 可容納 4 人 (依實際入住人數計費)
  • 1 張標準雙人沙發床和 2 張加大雙人床或 1 張特大雙人床和 1 張標準雙人沙發床

STAR Class Junior Suite

8.6 分,滿分 10 分
有夠讚
(12 則評論)

特色

附家具的陽台/庭院
空調
免費折疊床/加床
免費搖籃/嬰兒床
平面電視
高級寢具
遮光窗簾
羽絨被
  • 16 坪 (53 平方公尺)
  • 可容納 4 人 (依實際入住人數計費)
  • 2 張加大雙人床和 1 張標準雙人沙發床或 1 張特大雙人床和 1 張標準雙人沙發床

STAR Class Directors Suite One Bedroom

9.4 分,滿分 10 分
好極了
(3 則評論)

特色

附家具的陽台/庭院
空調
免費折疊床/加床
免費搖籃/嬰兒床
平面電視
吊扇
獨立臥室
羽絨被
  • 34 坪 (112 平方公尺)
  • 1 間臥室
  • 可容納 4 人 (依實際入住人數計費)
  • 1 張標準雙人沙發床和 1 張特大雙人床

Junior Suite Swim Out

9.0 分,滿分 10 分
太棒了
(22 則評論)

特色

附家具的陽台/庭院
空調
免費折疊床/加床
免費搖籃/嬰兒床
平面電視
高級寢具
遮光窗簾
羽絨被
  • 16 坪 (53 平方公尺)
  • 可容納 4 人 (依實際入住人數計費)
  • 1 張標準雙人沙發床和 2 張加大雙人床或 1 張特大雙人床和 1 張標準雙人沙發床

STAR Class Directors Suite One Bedroom Swim Out

特色

附家具的陽台/庭院
空調
免費折疊床/加床
免費搖籃/嬰兒床
平面電視
吊扇
獨立臥室
羽絨被
  • 34 坪 (112 平方公尺)
  • 1 間臥室
  • 可容納 4 人 (依實際入住人數計費)
  • 1 張標準雙人沙發床和 1 張特大雙人床

普通套房

8.0 分,滿分 10 分
非常好
(68 則評論)

特色

附家具的陽台/庭院
空調
免費折疊床/加床
免費搖籃/嬰兒床
平面電視
高級寢具
遮光窗簾
羽絨被
  • 16 坪 (53 平方公尺)
  • 可容納 4 人 (依實際入住人數計費)
  • 2 張加大雙人床和 1 張標準雙人沙發床或 1 張特大雙人床和 1 張標準雙人沙發床

Directors Suite One Bedroom

7.8 分,滿分 10 分
不錯哦
(8 則評論)

特色

附家具的陽台/庭院
空調
免費折疊床/加床
免費搖籃/嬰兒床
平面電視
吊扇
獨立臥室
羽絨被
  • 34 坪 (112 平方公尺)
  • 1 間臥室
  • 可容納 4 人 (依實際入住人數計費)
  • 1 張特大雙人床和 1 張標準雙人沙發床

Entourage Suite

7.4 分,滿分 10 分
不錯哦
(3 則評論)

特色

附家具的陽台/庭院
空調
免費折疊床/加床
免費搖籃/嬰兒床
平面電視
高級寢具
遮光窗簾
羽絨被
  • 19 坪 (63 平方公尺)
  • 可容納 4 人 (依實際入住人數計費)
  • 1 張標準雙人沙發床和 1 張特大雙人床

STAR Class Junior Suite Swim Out

7.0 分,滿分 10 分
不錯哦
(11 則評論)

特色

附家具的陽台/庭院
空調
免費折疊床/加床
免費搖籃/嬰兒床
平面電視
高級寢具
遮光窗簾
羽絨被
  • 16 坪 (53 平方公尺)
  • 可容納 4 人 (依實際入住人數計費)
  • 2 張加大雙人床和 1 張標準雙人沙發床或 1 張特大雙人床和 1 張標準雙人沙發床

STAR Class Producers Two Bedrooms Suite

10.0 分,滿分 10 分
好極了
(2 則評論)

特色

附家具的陽台/庭院
空調
免費折疊床/加床
免費搖籃/嬰兒床
平面電視
吊扇
2 間臥室
羽絨被
  • 101 坪 (334 平方公尺)
  • 2 間臥室
  • 可容納 8 人 (依實際入住人數計費)
  • 2 張加大雙人床, 1 張特大雙人床和 1 張標準雙人沙發床

Junior Suite Ocean View

8.0 分,滿分 10 分
非常好
(14 則評論)

特色

附家具的陽台/庭院
空調
免費折疊床/加床
免費搖籃/嬰兒床
平面電視
高級寢具
遮光窗簾
羽絨被
  • 16 坪 (53 平方公尺)
  • 海景
  • 可容納 4 人 (依實際入住人數計費)
  • 1 張標準雙人沙發床和 2 張加大雙人床或 1 張特大雙人床和 1 張標準雙人沙發床
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鄰近地區資訊

坎昆Planet Hollywood by Royalton, Autograph Collection 全包式度假村位於穆赫雷斯海岸,住宿坐落在專用海灘上。想要在行程裡安排一些活動的話,可以去Ultramar渡輪港口華雷斯和穆赫雷斯島海運碼頭看看,喜歡購物的人則可以去逛一逛坎昆港碼頭購物中心和美國廣場。有帶小孩的家長們,可以帶孩子到女人島西岸, 坎昆角和尼祖克國家公園走走,或到貝托阿維拉棒球場看比賽或參加活動。查看穆赫雷斯海岸旅遊指南
地圖
Carretera a Punta Sam SM6 MZA 2 Lot 7-8, Costa Mujeres, QROO, 23028

附近景點

  • Una hermosa tarde en la playa , el clima es estupendo y fresco
    女人海灘
    開車 9 分鐘 - 6.2 公里
  • El Meco 考古遺址
    El Meco 考古遺址
    開車 13 分鐘 - 11.8 公里
  • Playa Mujeres 高爾夫俱樂部
    開車 7 分鐘 - 4.8 公里
  • Punta Sam Beach
    開車 11 分鐘 - 9.3 公里
  • 蓬塔山渡輪碼頭
    開車 11 分鐘 - 9.3 公里

附近交通

  • 坎昆國際機場 (CUN) - 開車 41 分鐘

餐廳

  • So Cal Gourmet Food Emporium
    步行 1 分鐘
  • Grand Caribe
    步行 8 分鐘
  • Kulinarium Riu Latino
    開車 3 分鐘
  • Velvet
    開車 3 分鐘
  • The Shores Restaurant
    步行 1 分鐘

住宿介紹

坎昆Planet Hollywood by Royalton, Autograph Collection 全包式度假村

高級全包式住宿
坎昆Planet Hollywood by Royalton, Autograph Collection 全包式度假村提供免費吃到飽早餐、池中酒吧和池畔酒吧等設施服務,您可以多加利用。此住宿提供私人海灘和海灘按摩,旅客可以盡情曬太陽,享受度假時光。想要放鬆一下的話,推薦您到附設的 Spa 做個瑞典式按摩、臉部療程或美甲/足部護理。住宿附設國際料理餐廳So Cal Gourmet Emporium,提供早餐、午餐和晚餐。健身俱樂部提供健身課程和瑜珈課;此外,坎昆Planet Hollywood by Royalton, Autograph Collection 全包式度假村也有雜貨店/便利商店、露台和附設精品店。提供客房內免費無線上網,隨時掌握世界大小事,還有咖啡廳和花園等設施服務。
住宿還有提供以下便利的設施服務:
  • 4 座室外游泳池和兒童游泳池,提供泳池躺椅、泳池遮陽傘和池中酒吧
  • 禮賓服務、24 小時櫃台服務、婚宴服務
  • 大廳提供茶/咖啡、多語服務人員、電梯
  • 海灘遮陽傘、行李寄放、旅遊諮詢/購票服務
  • 許多旅客在評語中給了住宿的友善員工等特色極高的評價。
客房特色
全部 648 間客房都提供 24 小時客房餐點服務、高級寢具等舒適享受,以及保險箱 (可容納筆記型電腦)和筆電工作空間等貼心設施服務。
其他設施/服務還包括:
  • 免費提供搖籃/嬰兒床和免費提供折疊床/加床
  • 淋浴花灑、名牌盥洗用品和吹風機
  • 平面電視,提供付費頻道
  • 附家具的陽台或庭院、衣櫃/衣櫥和咖啡機/沖茶器

全包式服務詳情

此住宿提供全包式住宿,房價已含住宿提供的餐點及飲料 (可能有特殊規定)。

類似的住宿

住宿設施服務

網路

  • 所有客房提供免費無線上網
  • 部分公共區域提供免費無線上網

停車和交通

  • 不提供停車

餐飲

  • 供應免費吃到飽早餐:每日 07:00 至 11:00
  • 1 間池中酒吧
  • 1 間池畔酒吧
  • 1 間咖啡廳
  • 1 間酒吧/酒廊
  • 1 間餐廳
  • 公共區域提供咖啡和茶
  • 點心吧/熟食店

附設餐廳

  • East Sushi & Teppanyaki
  • Gusto Italian Trattoria
  • La Cocina Mexican Cuisine
  • So Cal Gourmet Emporium
  • Sunset Strip Steakhouse

當地玩樂

  • 4 座室外游泳池
  • 皮拉提斯課程
  • 全套 SPA 服務
  • 免費兒童遊樂區
  • 兒童游泳池
  • 健身俱樂部
  • 健身課程
  • 設計師名店
  • 瑜伽課
  • 遊樂場

親子設施

  • 4 座室外游泳池
  • 免費折疊床/加床
  • 免費兒童遊樂區
  • 兒童游泳池
  • 兒童遊戲
  • 客房內嬰兒床
  • 遊樂場
  • 點心吧/輕食店
  • 雜貨店/便利商店

便利設施服務

  • 24 小時櫃台服務
  • 行李寄存
  • 美髮沙龍
  • 旅遊指南
  • 禮品店/書報攤
  • 雜貨店/便利商店

旅客服務

  • 多語服務人員
  • 客房清潔服務 (每天)
  • 旅行團和票券諮詢服務
  • 乾洗/洗衣服務
  • 婚禮服務
  • 晚間開床服務
  • 禮賓服務

商務服務

  • 商務中心
  • 會議中心

室外

  • 位於私人海灘
  • 花園
  • 海灘陽傘
  • 游泳池躺椅
  • 游泳池遮陽傘
  • 露台

全套 Spa 服務

  • 手部/足部美甲
  • 泰式按摩
  • 深層組織按摩
  • 產前按摩
  • 瑞典式按摩
  • 運動按摩
  • 熱石按摩
  • 臉部療程

無障礙設施

  • 如需特定無障礙設施,請在預訂後使用預訂確認信上的資訊聯絡住宿。
  • 方便輪椅進出的登記櫃台
  • 方便輪椅進出的禮賓部
  • 無障礙通道 (可能有限制)
  • 電梯
  • 輪椅通道
  • 輪椅無障礙通道

其他

  • 全面禁煙住宿
  • 建造於 2019 年

客房設施服務

臥室

  • 羽絨被
  • 免費折疊床/加床
  • 免費嬰兒床
  • 高級寢具
  • 遮光窗簾

浴室

  • 名牌盥洗用品
  • 吹風機
  • 拖鞋
  • 肥皂
  • 雨淋式蓮蓬頭
  • 洗髮精
  • 浴袍
  • 淋浴設備
  • 提供毛巾
  • 衛生紙

娛樂設施

  • 平面電視,可收看付費有線頻道

餐飲

  • 24 小時客房餐點服務
  • 免費瓶裝水
  • 咖啡機/沖茶器
  • 迷你吧

其他

  • 可放筆記型電腦的保險箱
  • 吊扇
  • 空調
  • 書桌
  • 電話
  • 熨斗/燙衣板
  • 適合使用筆電的工作環境

規定

入住

入住登記開始時間:15:00;入住登記結束時間:00:00
提供零接觸入住服務
延遲入住需視供應情況
辦理入住手續的最低年齡:18 歲

退房

退房時間:12:00
提供零接觸退房服務
延遲退房需視供應情況
延遲退房需加收相關費用

入住特別注意事項

抵達住宿時櫃台會有服務人員接待旅客
住宿提供的資訊可能經由自動翻譯工具翻譯

如何進入住宿

櫃台有服務人員

寵物

禁帶寵物

兒童和加床

歡迎兒童入住
1 位 1 (含) 以下的兒童若與家長或監護人同住一間房 (不加床),則無需支付額外住宿費。
免費提供折疊床/加床
免費提供搖籃

此住宿接受的付款方式

重要資訊

費用

住宿會在您入住時收取以下費用 (費用可能包含適用的稅金):

  • 衛生服務費:每晚 MXN33.94

此處已列出所有由住宿提供的收費項目。

可選設施服務

  • 延遲退房需加收相關費用,且需視供應情況而定

住宿可能有其他另行收費的項目。這些費用和押金可能不含稅,並且可能會改變。

注意事項

若有額外房客入住,住宿業者會依照其規定收取費用
辦理入住手續時可能需要出示政府核發且附有照片的證件,並以現金作為押金或提供信用卡/金融卡以支付雜費
住宿無法保證能符合房客所有特殊住房要求,房客須於辦理入住手續時與住宿確認;特殊入住要求可能需要加收費用
此住宿接受信用卡、金融卡及現金等付款方式
住宿有滅火器和煙霧探測器等安全設備
此住宿設有例如陽台、庭院、露台等可能不適合兒童使用的戶外空間;如有疑慮,建議您在入住前與住宿方聯絡,確認他們可提供適合您的客房
住宿登記編號 003-007-003963/2025

其他須知

游泳池的開放時間為 07:00 至 20:00
客房只允許已登記的房客進入

住宿別名

Planet Hollywood Beach Resort Cancun - All Inclusive Hotel
Planet Hollywood Beach Resort Cancun
Planet Hollywood Beach Resort Cancun All Inclusive

常見問題

坎昆Planet Hollywood by Royalton, Autograph Collection 全包式度假村是否有游泳池?

是的,此住宿設有4 座室外游泳池和兒童游泳池。游泳池開放時間為 07:00 - 20:00。

坎昆Planet Hollywood by Royalton, Autograph Collection 全包式度假村的住宿價格為何?

截至 2026 年 1 月 20 日,於 2026 年 1 月 27 日入住坎昆Planet Hollywood by Royalton, Autograph Collection 全包式度假村,2 位成人 1 晚最低價為 NT$9,684 (不含稅金和其他費用)。此價格是根據過去 24 小時內搜尋未來 30 天的最低每晚房價。價格可能會變動。選擇日期以顯示更正確的價格。

坎昆Planet Hollywood by Royalton, Autograph Collection 全包式度假村是否允許攜帶寵物?

很抱歉,此住宿恕不允許攜帶寵物。

坎昆Planet Hollywood by Royalton, Autograph Collection 全包式度假村的停車費用是?

坎昆Planet Hollywood by Royalton, Autograph Collection 全包式度假村未提供停車服務。

坎昆Planet Hollywood by Royalton, Autograph Collection 全包式度假村的入住登記時間是?

入住登記開始時間:15:00;入住登記結束時間:00:00。特定時段提供延遲入住服務。

坎昆Planet Hollywood by Royalton, Autograph Collection 全包式度假村的退房時間是?

退房時間是 12:00。延遲退房需加收相關費用,且需視供應情況而定。

坎昆Planet Hollywood by Royalton, Autograph Collection 全包式度假村是否提供全包式禮遇?

是的,住宿提供全包式服務。

坎昆Planet Hollywood by Royalton, Autograph Collection 全包式度假村位於何處?

這家穆赫雷斯海岸的住宿位於海灘,距離Playa Mujeres 高爾夫俱樂部 4.5 公里,而且距離女人海灘和Punta Sam Beach不到 10 公里。Ultramar渡輪港口華雷斯和埃爾尼諾海灘也在 15 公里內。

評論

坎昆Planet Hollywood by Royalton, Autograph Collection 全包式度假村的評論

7.8

不錯哦

8.4

整潔度

8.2

設施服務

8.0

員工素質

8.2

住宿環境和硬體
10 分,有夠讚;1004 則評論中有 456 則
8 分,不錯哦;1004 則評論中有 204 則
6 分,一般般;1004 則評論中有 158 則
4 分,不太好;1004 則評論中有 81 則
2 分,很糟糕;1004 則評論中有 105 則

評論

10/10 有夠讚

Ana Cristina Gamez

家庭旅遊, 親子旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
Excellent service, we enjoyed a lot our vacations. The food, the services, the people but especially the Expedia ambassadors were amazing.
於 2026 年 1 月住了 6 晚

10/10 有夠讚

Amy Lee

情侶出遊, 團體旅遊
喜歡:設施服務
Check in was smooth and easy, the room was very nice, staff were so nice. David our expedia ambassador was so helpful and made sure everything was perfect and so special for our stay.
於 2026 年 1 月住了 6 晚

8/10 不錯哦

Saravjeet

親子旅遊
喜歡:員工素質、設施服務和住宿環境和硬體
Dana and David provided excellent customer service.
於 2026 年 1 月住了 6 晚

10/10 有夠讚

Maria

團體旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
Mauricio Camacho and David Albahari were amazing. Polite. Nice. They took care of everything for us and were behind every detail. Staff were friendly and amenities were very clean. We loved our expedia benefits. Mauricio and David enhanced our experience with their service. We really appreciate them being our concierges. Thanks!! :)
於 2026 年 1 月住了 5 晚

8/10 不錯哦

Santina

The staff was amazing! Xavier, Miguel the lifeguard at kids pool and his co-worker life guard at the beach, were exceptional. My husband suffered a stroke over a year ago. Xavier and Miguel made sure he was able to go sit in kiddy pool everyday to refresh himself. By our last day, Miguel organized to get my husband in the ocean with the help of one of his colleague lifeguards. It was the best gift they could have given him. As for the rest, the food was good, lots of variety for supper, but lunch variety was very limited. Overall, the rooms were clean. As for kids activities, they charge for surfing and trampoline...which were quite expensive. The lazy river was amazing!
於 2025 年 8 月住了 1 晚

10/10 有夠讚

Michael

親子旅遊
喜歡:整潔度和住宿環境和硬體
Our stay was absolutely amazing can’t wait to come back!!!! Everything from the food, drinks and activities were great. Been to Mexico many times in the past but this was the best AMAZING BEACH!!! Our butlers David and Mauricio went out of their way to make everything so special THANK YOU!!!Cant wait to come again
於 2026 年 1 月住了 7 晚

8/10 不錯哦

Cherleen

家庭旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
We had our own concierge from Expedia. He was very helpful and kind. All the staff were very nice. Our room smelled damp and musky, but we got a dehumidifier to our room as soon as we asked for one. Room was very clean otherwise. We went to two Al a Cartes--Mexian & Italian. The food definitely needs an upgrade. The buffet wasn't too bad. Lots to choose from. My kids favourite was the breakfasts. Coffee is mediocre. We had a great trip and enjoyed the pool and beach areas. On Christmas Day, we went on a catamaran to Ilsa Mejures. It was a lot of fun. My only complaint is they sold me $40 us sunblock, only to find out we weren't snorkeling. That was a waste of money. Would we come back to this resort? If it was cheaper, maybe. We enjoy going to different resorts every year.
於 2025 年 12 月住了 7 晚

10/10 有夠讚

Michael

親子旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
This resort was a total delight, especially the service from everyone we met. Best family holiday destination. We loved the included buffet meals each day. The great daily shows. The Kids club (thanks Wendy & Alis!). The pool parties, clean beach, New Years show (so awesome!), modern gym, lazy river, grotto bar, excursions, and Expedia perks (thanks David & Mauricio).
於 2025 年 12 月住了 12 晚

10/10 有夠讚

Brett

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Mauricio/David were excellent and a big help to my family!!
於 2025 年 12 月住了 7 晚

4/10 不太好

Alisha

親子旅遊
不喜歡:整潔度
The resort was nice but unfortunately our family got sick with travellers diarrhea. No matter how nice a resort is, if we can't trust their sanitation practices we cannot enjoy and fully relax during our stay.
於 2025 年 12 月住了 7 晚

10/10 有夠讚

Elliot

喜歡:整潔度、員工素質和住宿環境和硬體
於 2025 年 12 月住了 6 晚

2/10 很糟糕

Rahul

不喜歡:員工素質和住宿環境和硬體
Very disappointed. They only provide you 4 bottles of drinking water a day per room.that is ridiculous.Tap water is so stinky for taking shower dont even think to drink that. I have requested drinking water bottles for 2 days.i have screenshots which we requested.i m here talkinn with proofs.if you need that let me know. Then there was no hot water in shower. Dining area closes even before 30mins the time they mention.there are no benefits for expedia customers.they give you coupon but that is useless. Last day of our trip we put our stuff in the hospitality room and their staff opened our stuff without even asking us or contact us.they knew we have booked that room.i would love to post the pictures. For us its 2 star out of 5 star.
於 2025 年 12 月住了 6 晚

4/10 不太好

chandan

家庭旅遊
喜歡:設施服務和住宿環境和硬體
During checkout time, front desk told us you can have your stuff in hospitality room until shuttle came and then without informing us they start to dig our stuff & by chance I went back to pick my stuff and I saw they were digging our stuff and I ask them why you are doing this, they told me I think you left the place and I even click the pictures of that staff
於 2025 年 12 月住了 6 晚

10/10 有夠讚

Danielle

親子旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
Everything was great had a medical emergency and David was great and make sure I was taken care of everytime I texted he answered right away told him it was my sons birthday and made sure it was unforgettable the Expedia team was great at the hotel
於 2025 年 12 月住了 4 晚

2/10 很糟糕

Balbir

家庭旅遊, 親子旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This trip was intended to celebrate two significant family milestones, my mother’s 60th birthday and my sister’s 30th birthday, but instead resulted in distress, discomfort, and disappointment for our entire group. The reservation consisted of three rooms for a total of eight guests. From the outset of our stay, the accommodations failed to meet even basic standards of cleanliness and hospitality. Upon arrival, bugs were present in the room. Despite calling the front desk four times, it took an excessive amount of time for someone to respond and inspect the issue. Additionally, the bathtub water was visibly yellow, which was immediately reported. We were unable to use the jacuzzi during our stay. The rooms were clearly not properly cleaned,the floors were never cleaned during our stay. These conditions were unsanitary and unacceptable. Furthermore, hot water was only available for two of the seven nights of our stay. For the remaining nights, our family including young children was forced to shower with cold water. This compounded the discomfort and frustration of the situation. Our 6-year-old and 3-year-old children were deeply distressed
於 2025 年 12 月住了 7 晚

2/10 很糟糕

Rajvinder

不喜歡:員工素質和住宿環境和硬體

10/10 有夠讚

Elizabeth

喜歡:整潔度、設施服務和住宿環境和硬體
Great room, courteous staff. David and Luis, my expedia reps were amazing!
於 2025 年 12 月住了 3 晚

8/10 不錯哦

ALEXANDER

於 2025 年 12 月住了 6 晚

10/10 有夠讚

Tracy

情侶出遊, 團體旅遊, 家庭旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
Overall, the resort was very nice. Luis and David made our trip! If it wasn't for them, our experience would have been far less enjoyable. Our room smelled very 'wet'. We were delivered a dehumidifier, which helped. We started with a clock and scale, and by day 2, they took our scale, and by day 3, they took our clock. The same thing happened with others that we traveled with. No one ever said that they would be taking these from our room. It was very odd for it to happen to every single room our group had (6 rooms) Food overall was average. It was tough to get reservations, which made it disappointing. There is only the buffet for breakfast, which got old on day 3. Pools were great! The swim-up bar was AWESOME! Drinks- plentiful and very sweet. Plenty of bars open in the evening as well. The pictures they took was a very nice touch! Overall, I would recommend this resort. The people were so so accommodating and nice! This was my first trip booking through Expedia with air, hotel, transfers and I would do it again!

8/10 不錯哦

Dustin R

團體旅遊, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Overall property was great! From The moment we walked in I felt welcomed (love the clapping). Let me say if it wasn’t for Luis and David my rating would’ve been much different. They made our trip. Very knowledgeable and so nice. They are truly the ambassadors of your resort. Food: overall good. There needs to be more later night options to eat. Room service was terrible and nothing else was open. Very disappointing Dining- if it wasn’t for Luis getting us reservations we would’ve been eating the buffet every night. The app didn’t work to make reservations and dining for us is an important factor when choosing a resort. We couldn’t get into anything. Pools- very nice. Temps were good - very clean. We rented the private cabanas for our group and received top notch service. So much we rented one every single day. Room- clean and no frills. Never had an issue with the room. Spa- did 2 treatments and was worth it. Every one was very nice Coffee shop- good but they need more workers. Typical wait time for a coffee was over 30 mins if you went after 7:30 am. It was a nice option at the resort. Workers- every single one of the workers were so nice so so nice. Always smiling, always helpful, and willing to make our trip extra special. I’d come back To this resort because of the workers ( especially Luis and David) Finally let’s talk about the smell they pump into the resort- I need it :). The hotel smells so clean.
於 2025 年 12 月住了 5 晚

10/10 有夠讚

Shawn Allen

團體旅遊, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We have been to Cancun a dozen times. We've always used Expedia. This is the first time that we have had Expedia contact/concierge on Planet Hollywood staff. José Luis Pérez and David Albahari greeted us and were extremely friendly and helpful! We had a group of 15 and they set up a WhatsApp account group chat so we could all communicate with them for whatever we needed. One or both responded immediately every time and they were so helpful for our large group that we couldn't thank them enough! They made dinner reservations. Cabana reservations. Organized our transportation. And answered every questionwe had. It saved us so much time and was so easy and we appreciate them so much. Normally you have to go to guest services but José Luis and David were just a message away without having to stop what you're doing to have a question answered. Their services were free. There was never anything they were trying to sell just extremely friendly and super cool! José even knew what kind of Monster Energy drink my wife was looking for and no kidding he stopped at a store on his way to work and brought them to us! We even had a few minor room service issues and they were on it, rattling cages for us, fixing it. Expedia liaison is an absolute must when it comes to convenience and peace of mind. The complex is massive the only downside is no rooms on the beach. Its a 100yd walk. There is main pool, lazy river, Flowrider, younger kids water slide park and ton more.
於 2025 年 12 月住了 5 晚

10/10 有夠讚

Heather M,Polk City

喜歡:整潔度、設施服務和住宿環境和硬體
I love that they clean your room and fill your fridge everyday and the room is spotless
於 2025 年 12 月住了 5 晚

2/10 很糟糕

Joseph

不喜歡:整潔度、設施服務和住宿環境和硬體
Staff was useless, food was mostly bad, front desk people were horrible to deal with. There were too many hidden costs. The complex was pretty dirty. room service went multiple days before being picked up. The restaurants also couldn’t manage the crowds.
於 2025 年 12 月住了 4 晚

10/10 有夠讚

Abdelrahman

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Amazing resort and an even more amazing staff. The place is clean, vibrant, and perfect for families. Every staff member we met was kind, helpful, and genuinely cared about making our stay great. Their service alone makes the trip worth it. Highly recommended!
於 2025 年 12 月住了 6 晚

8/10 不錯哦

Araceli Fuentes

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
La comida en general, desayuno, almuerzo, cena, snack, es buena. Lo que no me gusto es que no tienen mas que un restaurante para el desayuno almuerzo, si no llegas antes de las 11, te toca ir a una cafeteria que esta muy basica. El problema fue en los cuartos, 2 dias no hicieron la limpieza, otro tuvimos que hablar para que la hicieran. 2 dias sono una alarma que no pedimos. Tampoco ponen agua mineral, que porque debes de tener un nivel de habitación o algo asi, eso si es la primera vez que me pasa en un todo incluido. El teato al aire libre no fue muy disfrutable cuando cantan, otro tipo de espectaculo se disfruto
於 2025 年 10 月住了 6 晚