Facilities were nice and well-maintained. Food was good and there were plenty of options. We really enjoyed the live entertainment.
Christopher
於 2024 年 5 月住了 4 晚
6/10 一般般
Mayra
2024年5月8日
喜歡:整潔度、員工素質和住宿環境和硬體
Mayra
於 2024 年 5 月住了 4 晚
10/10 有夠讚
Magdalena
家庭旅遊
2024年5月4日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Me encanto el lugar, en especial los empleados,
Magdalena
於 2024 年 4 月住了 5 晚
6/10 一般般
Candida Giselle
2024年5月3日
Candida Giselle
於 2024 年 3 月住了 4 晚
10/10 有夠讚
Melvin
家庭旅遊
2024年5月3日
喜歡:整潔度、員工素質和設施服務
Need to update showers
Melvin
於 2024 年 4 月住了 4 晚
8/10 不錯哦
Andres N
情侶出遊
2024年4月29日
喜歡:設施服務
This property could be better if the dinning options and quality were better food lacked in flavor and was very poorly prepared in some occasions the staff were nice and great. Resveration application never had any openings for dinner and the app could use an upgrade.
Andres N
於 2024 年 4 月住了 6 晚
10/10 有夠讚
Austin
情侶出遊
2024年4月29日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
There was no hot water in either shower.
Austin
於 2024 年 4 月住了 3 晚
10/10 有夠讚
Harman
2024年4月28日
喜歡:設施服務
Had a blast! Defs a resort to check out!
Harman
於 2024 年 4 月住了 4 晚
10/10 有夠讚
Eileen Gerri
家庭旅遊
2024年4月25日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Overall an excellent stay at planet hollywood cancun adult. We booked 2 junior suites, the rooms were lovely, clean and had nice views from the balcony. The food was great, but my one complaint is that they had just implemented the new app reservation system and it was not explained that you could only book one day in advance for dinner reservations during check-in. There were no reservations available so we went to concierge for clarification, the gentleman told us he wasn't that familiar with the app but that we probably wouldn't be able to secure any reservations for the week...unless we did the time share presentation...not cool. Once we found out (by going back to front desk) that you can only book one day ahead ...we were set, enjoyed the buffet for first two days and had no problems with securing future reservations (highly recommend Brava). We sometimes had to break up our party of 5 to secure a reservation but the restaurants were very accommodating and still sat us all together. The resort is beautiful and there is so much to do there that we were never bored. The beach area and pools were a lot of fun (although pools and lazy river water are quite cold). The gym is first rate, and the shows were entertaining. Highly recommend this resort - especially for families.