The worst experience since I make hotel reservations through Expedia. This place does not look nothing like the pictures 😡
Vicente
於 2025 年 8 月住了 3 晚
10/10 有夠讚
Alejandra Mariela
家庭旅遊
2025 年 8 月 6 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Muy bueno precio calidad
Alejandra Mariela
於 2025 年 8 月住了 4 晚
6/10 一般般
Ivan
情侶出遊
2025 年 8 月 6 日
喜歡:整潔度、員工素質和住宿環境和硬體
No es todo incluido
Ivan
於 2025 年 8 月住了 3 晚
10/10 有夠讚
Jesus
情侶出遊
2025 年 8 月 5 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Muy buen servicio
Jesus
於 2025 年 8 月住了 2 晚
8/10 不錯哦
Juan Manuel,Inglewood
2025 年 8 月 5 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Be more careful with very important things such as the operation of the elevators
Juan Manuel
於 2025 年 7 月住了 5 晚
6/10 一般般
Dantrial Gilbreath Miasha
情侶出遊
2025 年 8 月 5 日
喜歡:整潔度和住宿環境和硬體
The location of the hotel was excellent. The food was just ok for an all inclusive hotel. The room service was on the slow side for everything.
Dantrial Gilbreath Miasha
於 2025 年 7 月住了 3 晚
4/10 不太好
Sandy,Ravenwood
情侶出遊
2025 年 8 月 4 日
喜歡:整潔度和員工素質
不喜歡:住宿環境和硬體
We have visited Krystal twice before and truly loved the experience . We love getting in the ocean and this is the best in Cancun.
As much as we love this beach, we will not return to Krystal. Several miscommunications were frustrating. The towel sergeant was frustrating when he couldn’t find our room number on his list and did t want to give us towels. The food was not good-no flavor at all. I’m not hard to please but when I am spending money for a vacation I want to enjoy the experience. Maybe we will try Krystal Grand…
Sandy
於 2025 年 7 月住了 4 晚
2/10 很糟糕
Merlu Asucena
家庭旅遊
2025 年 8 月 3 日
不喜歡:整潔度、設施服務和住宿環境和硬體
I didn’t like that you have to make reservations to eat an all inclusive resort, plus to be an all inclusive. They don’t provide alcohol after 11 or nowhere to have dinner after those hours. Even to play at the pool tables. There’s not allowed after 11 PM.
Merlu Asucena
於 2025 年 7 月住了 5 晚
10/10 有夠讚
FRANCISCO EMETERIO ALANIS
情侶出遊
2025 年 8 月 2 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Me gustaría que no haya o que no asignaran a parejas habitaciones con puerta que conecte a otra. Por privacidad. Que estas sean solo para familias.
Felicitaciones al servicio de beneficios Expedia.
FRANCISCO EMETERIO ALANIS
於 2025 年 7 月住了 3 晚
10/10 有夠讚
Patricia
情侶出遊
2025 年 8 月 2 日
喜歡:整潔度、員工素質和設施服務
Todo muy bien, pero sin duda lo mejor es el personal del hotel!!
Muy amables y serviciales!!!
Patricia
於 2025 年 7 月住了 2 晚
6/10 一般般
Andres R.
家庭旅遊
2025 年 8 月 2 日
喜歡:整潔度和員工素質
Terrible el funcionamiento de los ascensores, de los 4 solo funcionaba bien 1.
Para los adultos mayores bajar y subir por escaleras es fatal.
Andres R.
於 2025 年 7 月住了 3 晚
10/10 有夠讚
Fikret
2025 年 7 月 30 日
喜歡:整潔度、員工素質和住宿環境和硬體
Amazing staff and great food!
Fikret
於 2025 年 7 月住了 9 晚
6/10 一般般
Ernesto
2025 年 7 月 30 日
Ami acotación no le funcionaba el A/C bien lo reporte pero no lo revisaron
Y en los restaurantes de desayuno no está bueno 5 días desayunando lo mismo
Ernesto
於 2025 年 7 月住了 4 晚
4/10 不太好
Carlos
情侶出遊
2025 年 7 月 30 日
喜歡:整潔度和設施服務
不喜歡:員工素質
Staff ignored us at check in, without saying anything, just talking between them. July 29th no electricity at hotel for at least 7 hours... Couldn't charge my laptop and obviously no AC anywhere no explanation from the staff or any advice.. check out was horrible... Waited 45 mins. In line to checkout. Staff is extremely slow. Waiters at the buffet aren't enough or just don't show up, it's extremely hard to get a drink.
Good remarks: location, clean hotel, sandy beach, food is good., pools are above average.
Carlos
於 2025 年 7 月住了 1 晚
8/10 不錯哦
Juan Carlos
家庭旅遊
2025 年 7 月 28 日
Food more variety.
Juan Carlos
於 2025 年 7 月住了 5 晚
8/10 不錯哦
Hector Raul
2025 年 7 月 27 日
喜歡:整潔度和員工素質
They need more personal
Hector Raul
於 2025 年 7 月住了 4 晚
10/10 有夠讚
harold
家庭旅遊
2025 年 7 月 26 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great vibe and atmosphere
harold
於 2025 年 7 月住了 3 晚
4/10 不太好
Norma
家庭旅遊
2025 年 7 月 25 日
喜歡:員工素質
不喜歡:住宿環境和硬體
our third time staying here, but the hotel keeps getting worse. We booked luxury room…. But nothing luxury about the room we got. Everything needs major updates, our bathroom ceiling was leaking, cracks on the wall, sink wasn’t working properly. BUT our waiter Karla (by the pool) was amazing, great attitude, they need more people like her. We are not coming back
Norma
於 2025 年 7 月住了 5 晚
8/10 不錯哦
Jorge Luis
團體旅遊
2025 年 7 月 25 日
喜歡:員工素質、設施服務和住宿環境和硬體
Excellent service, friendly people.
Jorge Luis
於 2025 年 7 月住了 5 晚
8/10 不錯哦
Filipina de Villa
家庭旅遊
2025 年 7 月 23 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Near the sea
Filipina de Villa
於 2025 年 6 月住了 4 晚
2/10 很糟糕
Octavia,Brooklyn
家庭旅遊
2025 年 7 月 23 日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
When we arrived we were not greeted like most hotels do when you are staying at there establishment. The staff were rude they just wanted to receive money. Also every food location was either close or you had to a make reservation. They hotel room was definitely not up to standards everything look like it was falling apart. The hotel itself needs to be remodeled and show what people are getting online is a reality the setup was factual but the condition was terrible. My suggestion would be to make your guest that's not Hispanic descendants feel welcome. It was uncomfortable knowing that you were not truly welcomed.
Octavia
於 2025 年 7 月住了 4 晚
4/10 不太好
Maria De Jesus
情侶出遊
2025 年 7 月 23 日
喜歡:住宿環境和硬體
不喜歡:員工素質
Arriving here after a long day of traveling checking in was extremely disappointed. They only had 2 ppl at the front desk. Took 45min to check in. After that someone walked up to us right away to try and get us to come to a time share presentation (didn’t even give us time to breath)
The All inclusive package is not worth it. The food was terrible. Restaurants require a reservation and they make it nearly impossible to get one. By the time you get to the counter to try and get a reservation at any of the restaurants, they tell you it’s all booked out. If you complain a little they magically have an early reservation. They claim that they are fully booked at the restaurants but when you pass by the restaurants are empty. Plenty of empty chairs. They try to save money by making ppl eat the at buffet and the buffet is terrible. We ate at the Asian and Mexican restaurant and stayed there for a couple hours. The entire time there was empty table around. Getting a reservation at the all inclusive restaurants shouldn’t be that difficult. The bar is only open from 11am to 11pm.
The rooms have very thin walls. Housekeepers pass by really early slamming doors. Unfortunately we had some young college kids staying next to us on our last time. Sounded like they had a DJ inside there room lol I called to complaint but no one ever came by and we had to be up very early the next day.
Needless to say I will NEVER stay here again.
Maria De Jesus
於 2025 年 3 月住了 4 晚
10/10 有夠讚
anastasia
2025 年 7 月 22 日
喜歡:整潔度、員工素質和住宿環境和硬體
Liked everything-hotel, beach, location, convenience,