Does Grand Oasis Cancun Todo Incluido have a pool?

Yes, this property has an outdoor pool.

Is Grand Oasis Cancun Todo Incluido pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Oasis Cancun Todo Incluido?

Self parking is free at this property.

What time is check-in at Grand Oasis Cancun Todo Incluido?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability).

What time is check-out at Grand Oasis Cancun Todo Incluido?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Grand Oasis Cancun Todo Incluido?

Yes, the property is all-inclusive. Activities include aerobics classes, cooking classes, pilates classes, and more.

Where is Grand Oasis Cancun Todo Incluido located?

Nestled on the beach, this Zona Hotelera hotel is within a 10-minute walk of Oasis Arena and Iberostar Cancun Golf Course. La Isla Shopping Mall and Delfines Beach are also within 3 mi (5 km).

Grand Oasis Cancun Todo Incluido Reviews, Deals & Photos 2025

2/10 Terrible

Ramon

2022/7/14

Disliked: Staff & service

This place costumer service is awful , will cancel your reservation if you don’t check in on time so if you flight is delayed which is out of your control you loose all your money . I paid for 5 nights and I called the hotel to notify them and they didn’t care and wouldn’t refund me my money . Expedia costumer service stated they should of not cancel my reservation .

Stayed 5 nights in Jul 2022

2/10 Terrible

Roggers

2022/7/11

Disliked: Staff & service

Staff was really rude in person, before it i try contact them and they didnt answer the my phone call, they didnt reply my whats up. Also when I arrive in the hotel they didnt answer any of my questions, and asked me to contact expedia to help me with everything. in the other words, or you book direct by their web site or they didnt support your. They dont care about customer satisfaction if you are a expedia customer

Stayed 3 nights in Jul 2022

2/10 Terrible

Hilda

2022/7/14

Stayed 5 nights in Jul 2022

2/10 Terrible

Sussan

2022/7/10

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Hice la reserva en Expedia que indicaba que era Todo Incluido! Al llegar la hotel nos dijeron que la reserva que les aparecia en el sistema no incluía alimentación. Tuvimos que pagar mas de $500 me parece que Expedia hace una estafa con lo que ofrece. Me comuniqué con ellos por medio de chat y pésimo servicio al cliente, lejos de resolver y ayudar me dijeron que no se hacian responsables. Consejo: NO RESERVEN CON EXPEDIA

Stayed 4 nights in Jun 2022

2/10 Terrible

daniel

2022/6/27

Disliked: Cleanliness, staff & service, amenities

Stayed 2 nights in Jun 2022

2/10 Terrible

Yohan

2022/6/22

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

nunca me dieron el todo incluido,solo desayuno incluido y tube que pagar 3800 pesos mexicanos para el todo incluido

Stayed 1 night in Jun 2022

6/10 Okay

nelibeth

2022/6/13

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Me encantó el hotel y las diferentes actividades. Había reservado un todo incluído y cuando llegue me dicen que solo desayuno (publicidad engañosa de expidia) Era mi cumpleaños y tarde 3 horas tratando de resolver y no obtuve éxito así que como ya era muy tarde solo pagué el daypass de bebidas y la pasamos muy bien en los show si regresaré al Hotel pero reservando directo con ellos ❤️ como es un hotel con muchas habitaciones las filas para los restaurantes son por lo menos de 30 min de espera.

Stayed 1 night in Jun 2022

2/10 Terrible

Nathalie

2022/2/17

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 11 nights in Feb 2022

10/10 Excellent

Everardo

2021/12/3

Stayed 4 nights in May 2019

2/10 Terrible

David Nunes

2021/10/19

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Absolutely the worst all-inclusive resort I have ever stayed in Mexico. I have never had such a bad experience. My girlfriend and I visited in early August 2021. For starters the place was udner staffed but given the nature of the pandemic it was understandable but regardless the staff was rude which is so different than the norm in mexcio. The buffets woom 30-60 mins every morning to enter for breakfast. The Food was rather cheap and low quality. The snack bars around the pools had the most horraneous options I ahve ever seen. There ould be giant tubs of pre-cooked chicken tenders that would just lay there all day until people ordered them. The drinks at this resort were beyond terrible. There was no premium liquor what so ever and all that the rest used was cheap local booze. They never measured their drinks which made the cocktails so strong it was unenjoyable. The rooms were the worst part of this all. The shower did not go past a luke warm heat, I woke up with bed bug bites almost every night, the cleanign service would only come clean the rooms once every two nights, there was no safe to lock your valuables up and the AC was broken so unless you left it at full blast it would be an incredibly loud noise that made it hard to sleep, so we went to bed in MEXICO with sweaters and sweat pants. Lastly, the beach was covered in algae. Please for the sake of your hard-earned dollar NEVER and I mean NEVER visit this resort. It was a great location 20 years ago but not anymore.

Stayed 6 nights in Aug 2021

4/10 Poor

Deyanira

2021/9/27

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Las instalaciones se ven descuidadas. La ducha dio muchos problemas y varias veces nos quedamos sin agua en la habitacion.

Stayed 6 nights in Sep 2021

2/10 Terrible

Lukasz

2021/9/12

Liked: Cleanliness

Disliked: Staff & service, property conditions & facilities

We purchased threw orbitz Allexclusive and when we got to check in they told us we don’t have anything we are Beaty upset and demanding some of our money back for a falls advertisement

Stayed 4 nights in Sep 2021

2/10 Terrible

Imelda

2021/9/12

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

I was very disappointed that I purchased for all inclusive through Orbitz snd nothing was included! False advertising. Also the hotel gave room access to our room to a whole another family!

Stayed 4 nights in Sep 2021

2/10 Terrible

LIDIA

2021/9/4

Stayed 6 nights in Aug 2021

6/10 Okay

Elmis

2021/8/25

Stayed 4 nights in Aug 2021

2/10 Terrible

Elhadj Hadjar, Astoria

2021/8/24

Stayed 6 nights in Aug 2021

2/10 Terrible

Verified traveler

2021/8/16

Disliked: Staff & service, amenities

El hotel a decaído en fatal desde la calidad de comida hasta la atención del personal. terrible , Expedia te vende todos incluído pero no es cierto me cobraron casi $500 más por la estadía , la playa llena de sargazo vas a los bares y no tienen nada de lo que pides y los bartenders enojados , no tienen ni salsa soya para el sushi. La verdad terrible experiencia ! Expedia no se hace responsable ya que usa terceros para sus caras de paquetes y el perjudicado es uno no es lo que te ofrecen totalmente decepcionada .

Stayed 4 nights in Aug 2021

2/10 Terrible

Maria

2021/8/10

Stayed 4 nights in Aug 2021

10/10 Excellent

Verified traveler

2021/8/3

Liked: Cleanliness, staff & service

Stayed 4 nights in Jul 2021

4/10 Poor

Verified traveler

2021/7/31

Disliked: Cleanliness, staff & service, amenities

The pool and beach were very nice. We enjoyed the adult pools. The beds there were nice. We were disappointed at most everything else. - They were missing two toliet seats at a restroom. -We waited approximately 2 hours to check in. - All inclusive means that breakfast was included. We needed to spend approximately $700 more to include the other meals and drinks. I have never gone to an all-inclusive resort that just included breakfast. -The bathroom had a frosted block wall between the toilet and the bed. I ended up using the restroom with the light out so the other person could see me. - It states that refrigerator is stocked, but if you want more of anything you have to pay for room service to bring it. This includes water which is needed to brush with. -Service was slow at all but one restaurant. The Italian restaurant had excellent service. -The restaurants were out of ice most days. -There was a sign saying that they were not responsible for theft and to use the safe. The safe did not have a lock and I heatd on our last day you had to go to the desk and buy a lock.

Stayed 5 nights in Jul 2021

2/10 Terrible

Elsie

2021/7/31

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

I paid all inclusive to Expedia & hotel said no

Stayed 4 nights in Jul 2021

8/10 Good

Judith

2021/2/17

Stayed 1 night in Feb 2021

10/10 Excellent

Pedro

2021/1/31

Stayed 2 nights in Jan 2021

2/10 Terrible

AlexisPriego, BOGOTA COLOMBIA

2020/12/29

Liked: Cleanliness

Disliked: Amenities

Les recomiendo el RIU... en realidad el gran oasis Cancun le falra mucho para hacer TODO INCLUIDO. Las porciones de los alimentos muy poco, la entrada al antro del hotel es tedioso el vigilante te hace q esperes como 1 hora. En realidad es la primera y ultima vez que me hospedo en ese lugar... queria ahorrar 3mil pesos y sali perdiendo... sin duda mi proxima vez sera en el RIU. No vuelvo a elegir el Gran oasis Cancun.

Stayed 3 nights in Dec 2020

2/10 Terrible

Leticia

2020/12/28

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

malo

Stayed 1 night in Dec 2020

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