哥斯達穆赫雷斯全包式Grand Palladium Select家庭選擇度假村

5.0 星級住宿

Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive

奢華海灘住宿,設有3 座室外游泳池

選擇日期,查看價格

哥斯達穆赫雷斯全包式Grand Palladium Select家庭選擇度假村的相片集

水上樂園
咖啡館
獨立浴缸和淋浴設備、按摩浴缸、淋浴花灑、名牌盥洗用品
餐廳
Family Selection Junior Suite Beachside Panoramic Ocean View - 2 KIDS FREE | 1 間臥室、記憶床墊、免費迷你吧、客房內保險箱

熱門設施服務

  • 游泳池
  • 餐廳
  • 酒吧
  • 全包
  • 含早餐
  • Spa
目前的價格是 NT$19,411
總價 NT$23,595
含稅金和其他費用
8 月 28 日 - 8 月 29 日

會員可獲得更多禮遇

  • 升級為銀卡以上的會員,預訂精選 VIP Access 住宿可享至少 85 折優惠
  • 享受頂級品質與絕佳服務
  • 獲取精選住宿的入住禮遇,以及免費客房升等、提前入住和延後退房 (視供應情況)

客房選項

可用的客房篩選條件
顯示 7 間客房 (共 7 間)

Family Selection Junior Suite Beachside Ocean View - 2 KIDS FREE

10.0 分,滿分 10 分
好極了
(2 則評論)

特色

附家具的陽台/庭院
獨立用餐區
獨立起居區
隔音客房
室內私人浴缸
恆溫空調
免費搖籃/嬰兒床
免費迷你吧物品
  • 20 坪 (66 平方公尺)
  • 半海景
  • 可容納 4 人 (依實際入住人數計費)
  • 1 張特大雙人床和 1 張標準雙人沙發床 或 1 張加大雙人床和 1 張標準雙人沙發床

Family Selection Junior Suite Beachside Panoramic Ocean View - 2 KIDS FREE

7.0 分,滿分 10 分
不錯哦
(2 則評論)

特色

附家具的陽台/庭院
獨立用餐區
獨立起居區
隔音客房
室內私人浴缸
恆溫空調
免費搖籃/嬰兒床
免費迷你吧物品
  • 20 坪 (66 平方公尺)
  • 半海景
  • 可容納 4 人 (依實際入住人數計費)
  • 1 張特大雙人床和 1 張標準雙人床 或 1 張加大雙人床和 1 張標準雙人沙發床

Family Selection Junior Suite Beachside - 2 KIDS FREE

8.0 分,滿分 10 分
非常好
(4 則評論)

特色

附家具的陽台/庭院
獨立用餐區
獨立起居區
隔音客房
室內私人浴缸
恆溫空調
免費搖籃/嬰兒床
免費迷你吧物品
  • 20 坪 (66 平方公尺)
  • 度假村景
  • 可容納 4 人 (依實際入住人數計費)
  • 1 張特大雙人床和 1 張標準雙人沙發床 或 1 張加大雙人床和 1 張標準雙人沙發床

Suite Superior

  • 可容納 3 人 (依實際入住人數計費)
  • 1 張標準雙人沙發床和 1 張特大雙人床 或 1 張標準雙人沙發床和 2 張標準雙人床

Suite Superior

  • 可容納 4 人 (依實際入住人數計費)
  • 2 張標準雙人床和 1 張標準雙人沙發床 或 1 張標準雙人沙發床和 1 張特大雙人床

Suite Superior

  • 可入住 1 人
  • 1 張標準雙人沙發床和 1 張特大雙人床 或 1 張標準雙人沙發床和 2 張標準雙人床

Suite Superior

  • 可容納 2 人 (依實際入住人數計費)
  • 2 張標準雙人床和 1 張標準雙人沙發床 或 1 張標準雙人沙發床和 1 張特大雙人床
Mod logo
登入以查看符合資格的折扣和禮遇。玩越多,獎勵就越多!

鄰近地區資訊

地圖
Vialidad Paseo Mujeres, Manzana 1, Lote 10 Sm. 3, Municipio de Isla Mujeres, Costa Mujeres, QROO, 77400

附近景點

  • Playa Mujeres 高爾夫俱樂部 - 步行 19 分鐘 - 1.7 公里
  • 女人海灘 - 開車 9 分鐘 - 2.8 公里
  • 穆赫雷斯島海運碼頭 - 開車 54 分鐘 - 12.6 公里
  • 北灘 - 開車 55 分鐘 - 13.3 公里
  • 探索海豚秀 - 開車 58 分鐘 - 16.1 公里

附近交通

  • 坎昆國際機場 (CUN) - 開車 44 分鐘

餐廳

  • ‪Isla Blanca - ‬步行 9 分鐘
  • ‪Flavors - ‬開車 5 分鐘
  • ‪Mar - ‬開車 5 分鐘
  • ‪Xtra Time - ‬步行 11 分鐘
  • ‪World Café - ‬步行 19 分鐘

住宿介紹

哥斯達穆赫雷斯全包式Grand Palladium Select家庭選擇度假村

奢華全包式住宿,位於女人海灘附近
哥斯達穆赫雷斯全包式Grand Palladium Select家庭選擇度假村提供免費吃到飽早餐、高爾夫球場 (附近)和水上樂園免費入場等設施服務,而且離北灘和Garrafon 自然礁石公園很近。此住宿提供白沙灘、海灘小屋和2 間海灘酒吧,如果您喜歡海,這裡絕對不會讓您失望。想要放鬆一下的話,推薦您到附設的 Spa 做個美體療程、臉部療程或水療。別錯過住宿附設 8 間餐廳的美味餐點。健身俱樂部提供健身課程和皮拉提斯課,還有排球和射箭等活動可以體驗。提供客房內免費無線上網,隨時掌握世界大小事,還有2 間池畔酒吧和池中酒吧等設施服務。
此住宿的設施服務還有:
  • 3 座室外游泳池和兒童游泳池,有遮陽小屋、泳池躺椅和泳池遮陽傘
  • 免費自助停車
  • 8 座室外網球場、免費海灘俱樂部、保母/托兒服務 (付費)
  • 海灘浴巾、遊戲、宴會廳
客房特色
全部 180 間客房都有提供室內私人浴缸、 24 小時客房餐點服務等舒適享受,以及多款枕頭選擇和空調等貼心設施服務。
其他客房便利設施/服務包括:
  • 兒童拖鞋、保母服務和免費提供搖籃/嬰兒床
  • 浴室有按摩浴缸和淋浴花灑
  • 55 吋智慧型電視,提供數位頻道
  • 附家具的陽台或庭院、衣櫃/衣櫥和獨立起居區

全包式服務詳情

此住宿提供全包式住宿,房價已含住宿提供的餐點及飲料 (可能有特殊規定)。

食物與飲料

所有單點餐飲和點心都包含在內
客房內迷你吧 (包括所有飲料)

使用語言

英語、西班牙語

類似的住宿

住宿設施服務

網路

  • 所有客房提供免費無線上網
  • 部分公共區域提供免費無線上網

停車和交通

  • 提供免費自助停車
  • 提供無障礙停車位

餐飲

  • 供應免費吃到飽早餐:每日 7:00 至 11:00
  • 1 間池中酒吧
  • 1 間咖啡廳
  • 2 間池畔酒吧
  • 2 間海灘酒吧
  • 4 間酒吧/酒廊
  • 8 間餐廳
  • 點心吧/熟食店

當地玩樂

  • 3 座室外游泳池
  • 8 座室外網球場
  • 三溫暖
  • 水上運動裝備
  • 皮拉提斯課程
  • 全套 SPA 服務
  • 免費水上樂園
  • 免費兒童遊樂區
  • 免費海灘俱樂部
  • 沙灘排球
  • 兒童游泳池
  • 室外游泳池 (旅客使用)
  • 音樂會/現場表演
  • 射箭
  • 健身俱樂部
  • 健身課程
  • 晚間娛樂活動
  • 瑜伽課
  • 遊樂場
  • 遊戲
  • 電玩區/遊戲室
  • 圖書室
  • 網球課程
  • 撞球/撞球桌
  • 鄰近 18 洞高爾夫球場
  • 購物

親子設施

  • 3 座室外游泳池
  • 免費使用水上樂園
  • 免費兒童遊樂區
  • 免費嬰兒床
  • 沙灘玩具
  • 兒童玩具
  • 兒童游泳池
  • 兒童遊戲
  • 客房內托兒服務
  • 客房內獨立用餐區
  • 洗衣設施
  • 專人陪同的免費兒童活動
  • 現場有救生員
  • 遊樂場
  • 遊樂場/遊戲室
  • 隔音房
  • 彈跳床
  • 嬰兒玩具
  • 嬰兒推車
  • 點心吧/輕食店

便利設施服務

  • 24 小時櫃台服務
  • 行李寄存
  • 洗衣設施
  • 美髮沙龍
  • 接待櫃台設有保險箱
  • 禮品店/書報攤
  • ATM

旅客服務

  • 可應要求更換毛巾
  • 多語服務人員
  • 行李服務員
  • 更換床單 (應要求提供)
  • 客房清潔服務 (每天)
  • 旅行團和票券諮詢服務
  • 乾洗/洗衣服務
  • 婚禮服務
  • 晚間開床服務
  • 禮賓服務

商務服務

  • 12 間會議室
  • 商務中心
  • 會議中心

室外

  • 池畔小屋 (付費)
  • 位於海灘
  • 花園
  • 海灘小屋 (付費)
  • 海灘浴巾
  • 海灘陽傘
  • 海灘躺椅
  • 游泳池躺椅
  • 游泳池遮陽傘
  • 露台

全套 Spa 服務

  • 5 間療程室
  • 三溫暖
  • 手部/足部美甲
  • 水療
  • 身體去角質
  • 芳香療法
  • 阿育吠陀療法
  • 泰式按摩
  • 排毒療程
  • 深層組織按摩
  • 瑞典式按摩
  • 腳底按摩
  • 運動按摩
  • 蒸氣室
  • 敷體療程
  • 熱水浴缸
  • 熱石按摩
  • 臉部療程
  • 雙人療程室
  • Spa 中心每日營業

無障礙設施

  • 如需特定無障礙設施,請在預訂後使用預訂確認信上的資訊聯絡住宿。
  • 方便輪椅進出的公共廁所
  • 方便輪椅進出的酒廊
  • 方便輪椅進出的停車位
  • 方便輪椅進出的商務中心
  • 方便輪椅進出的登記櫃台
  • 方便輪椅進出的電梯通道
  • 方便輪椅進出的餐廳
  • 方便輪椅進出的禮賓部
  • 馬桶旁扶手
  • 視覺火災警報器
  • 無障礙浴缸
  • 無障礙通道 (可能有限制)
  • 電梯
  • 燈光明亮的入口通道

其他

  • 2 棟建築物
  • 3 層樓
  • 全面禁煙住宿
  • 地中海風建築
  • 建造於 2018 年
  • 宴會廳
  • 接待大廳
  • 救生員
  • 舞廳

客房設施服務

臥室

  • 多款枕頭選擇
  • 免費嬰兒床
  • 記憶棉床墊
  • 提供床單
  • 遮光窗簾

浴室

  • 名牌盥洗用品
  • 吹風機
  • 私人浴室
  • 兒童拖鞋
  • 兒童浴袍
  • 拖鞋
  • 肥皂
  • 雨淋式蓮蓬頭
  • 按摩浴缸
  • 洗髮精
  • 浴袍
  • 提供毛巾
  • 衛生紙
  • 獨立浴缸和淋浴設備
  • 應要求提供牙刷和牙膏

娛樂設施

  • 55 吋智慧型電視,可收看數位頻道

餐飲

  • 24 小時客房餐點服務
  • 免費瓶裝水
  • 咖啡機/沖茶器
  • 備品豐富的免費迷你吧
  • 義式濃縮咖啡機
  • 電熱水壺
  • 獨立用餐區
  • 餐廳餐飲指南

其他

  • 空調 (恆溫)
  • 保險箱
  • 書桌
  • 紗窗
  • 隔音房
  • 電話
  • 熨斗/燙衣板
  • 獨立起居區

規定

入住

入住登記開始時間:15:00;入住登記結束時間:0:00
延遲入住需視供應情況

退房

退房時間:12:00

入住特別注意事項

抵達住宿時櫃台會有服務人員接待旅客

如何進入住宿

櫃台有服務人員

寵物

禁帶寵物或服務性動物

兒童和加床

歡迎兒童入住
恕不提供折疊床/加床
免費提供搖籃

此住宿接受的付款方式

重要資訊

注意事項

若有額外房客入住,住宿業者會依照其規定收取費用
辦理入住手續時可能需要出示政府核發且附有照片的證件,並以現金作為押金或提供信用卡/金融卡以支付雜費
住宿無法保證能符合房客所有特殊住房要求,房客須於辦理入住手續時與住宿確認;特殊入住要求可能需要加收費用
此住宿接受信用卡及金融卡等付款方式,恕不接受現金
不保證提供無噪音客房
住宿有煙霧探測器和保全系統等安全設備
此住宿設有例如陽台、庭院、露台等可能不適合兒童使用的戶外空間;如有疑慮,建議您在入住前與住宿方聯絡,確認他們可提供適合您的客房

其他須知

高爾夫球、按摩服務和Spa 療程需要事先預約。如需預約,請在抵達前透過預訂確認電子郵件內提供的聯絡方式與住宿聯絡
此住宿禁帶寵物或服務性動物
18 歲以下房客禁止使用 Spa 池

住宿別名

Family Selection Grand Palladium All Inclusive
Family Selection Grand Palladium Costa Mujeres All Inclusive
Family Selection Grand Palladium Resort All Inclusive
Family Selection Grand Palladium Resort All Inclusive
Family Selection Grand Palladium Costa Mujeres All Inclusive
Family Selection Grand Palladium Resort All Inclusive
Family Selection Grand Palladium Costa Mujeres All Inclusive
Family Selection Grand Palladium All Inclusive

常見問題

哥斯達穆赫雷斯全包式Grand Palladium Select家庭選擇度假村是否有游泳池?

是的,此住宿設有3 座室外游泳池和兒童游泳池。

哥斯達穆赫雷斯全包式Grand Palladium Select家庭選擇度假村的住宿價格為何?

截至 2025 年 7 月 30 日,於 2025 年 8 月 28 日入住哥斯達穆赫雷斯全包式Grand Palladium Select家庭選擇度假村,2 位成人 1 晚最低價為 NT$19,411 (不含稅金和其他費用)。此價格是根據過去 24 小時內搜尋未來 30 天的最低每晚房價。價格可能會變動。選擇日期以顯示更正確的價格。

哥斯達穆赫雷斯全包式Grand Palladium Select家庭選擇度假村是否允許攜帶寵物?

很抱歉,此住宿恕不允許攜帶寵物。

哥斯達穆赫雷斯全包式Grand Palladium Select家庭選擇度假村的停車費用是?

此住宿提供免費自助停車服務。

哥斯達穆赫雷斯全包式Grand Palladium Select家庭選擇度假村的入住登記時間是?

入住登記開始時間:15:00;入住登記結束時間:0:00。特定時段提供延遲入住服務。

哥斯達穆赫雷斯全包式Grand Palladium Select家庭選擇度假村的退房時間是?

退房時間是 12:00。

哥斯達穆赫雷斯全包式Grand Palladium Select家庭選擇度假村是否提供全包式禮遇?

是的,住宿提供全包式服務。

哥斯達穆赫雷斯全包式Grand Palladium Select家庭選擇度假村位於何處?

這家海濱住宿位於穆赫雷斯海岸的高爾夫球場附近,距女人海灘僅幾步之遙,而且距離Garrafon 自然礁石公園和Ultramar渡輪港口華雷斯不到 15 公里。北灘和坎昆港碼頭購物中心也在 15 公里距離內。

Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive的評論

評論

8.4

非常好

10 分,有夠讚;95 則評論中有 54 則
8 分,不錯哦;95 則評論中有 21 則
6 分,一般般;95 則評論中有 7 則
4 分,不太好;95 則評論中有 8 則
2 分,很糟糕;95 則評論中有 5 則

8.6/10

整潔度

8.8/10

員工素質

8.4/10

設施服務

8.6/10

住宿環境和硬體

9.0/10

環保程度

評論

8/10 不錯哦

伟杰,nyc

家庭旅遊, 親子旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
服务员好热情有礼貌,主题餐馆吃品好,就是我住的房间多故障,还有我建议电视收费系统需要使用密码,我孩子按了几次收费。
於 2019 年 8 月住了 4 晚

8/10 不錯哦

Tu-Vy

團體旅遊, 家庭旅遊, 親子旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Beautiful resort, excellent service everywhere you go. Very clean and safe. Food options at the pool were just okay. Reservations at restaurants need to be made at check in or else you may not land a seat. Important to note: this resort is large and in order to get around, you will need to take golf carts. Walking is not impossible but with the heat and little kids, golf carts were the way to get around. Sometimes they come quick and sometimes there is a bit of a wait. Wish we were given a map at check in so we know where everything is at. We got by with asking a lot of questions and knowing general areas of where we wanted to go. The butler service was great. They are fast; attentive and really try their best to meet your needs. No request is too odd! Javier the resort manager met us and ensured our needs were taken care of. Great service! Overall would recommend this resort.
於 2025 年 7 月住了 4 晚

10/10 有夠讚

Chi Ling

家庭旅遊, 親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We had a lovely time at this resort! Before arrival, I had sent an email the FS butler team regarding wishlist and had done research on FB groups on this. Upon arrival, they did not disappoint. We were welcome into our room with lovely gifts for our kids, fruits and desserts on the table. Also, the provided many amenities for our kids that's tailored for kids. Both the Kids Club were great! Being able to drop the kids off at the main Kids Club was great. They had a great time. The FS Kids Club was also wonderful giving us the option to drop them off during the evening so we can go to one of the restaurant in TRS. The staff at both Kids Club were terrific! They kept the kids engaged and led each activities so well. Cheers to the Kids Club staff at both the FS and main Kids Club. The butler team was amazing too. Their service was wonderful and all the requests we had were done for us. The only thing we didn't get every night was the turndown service. It didn't bother me but I did request for it on two different nights and we didn't get it nightly. All dinner reservations were made by the butler team and they would suggest how best to fit all the restaurant we want to try during our stay. A la carte restaurants were all wonderful! Their food quality and service was great. The buffets in general was acceptable. Food quality not as good compared to the a la carte restaurant. It wasn't bad but I expected better food quality and choices.
於 2025 年 6 月住了 6 晚

10/10 有夠讚

Jacqueline

於 2025 年 6 月住了 1 晚

10/10 有夠讚

Jagdish

親子旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
Frida and Emanuel our Butler were amazing. The last night we were there they set up a bubble bath for my kids. The Nest restaurant was our favorite! They cook food right in front of you. The beach is a little far out especially for guests not staying on the Family side. The carts can be a little more frequent and should have a bell specially for night. The boat could also run a little more frequent.
於 2025 年 6 月住了 4 晚

8/10 不錯哦

Angelica

於 2025 年 5 月住了 5 晚

8/10 不錯哦

Tatyana

家庭旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
The staff was nice anywhere we went: pool, restaurants, shoppes. Check in/out was pretty quick with no issues. We stayed at the family selection section. Rooms were decent. Not fancy but had all the necessities. These rooms came with a personal butler but honestly the butler was not useful. We’ve asked for a few things such as extra blanket and extra supplies for coffee they were not provided. The resort is beautiful but everything is spread out too far. It’s either you have to walk a mile to get to a coffee shop or restaurants or have to wait for a transport cart. During morning and dinner time, wait time can be 10-15 minutes., so by that time it’s quicker to walk. The pools were clean and nice. The beach area was nice and clean.
於 2025 年 5 月住了 5 晚

10/10 有夠讚

LUIS

家庭旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
Great place for families, perfect for family reunions.
於 2025 年 5 月住了 7 晚

10/10 有夠讚

Chris

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The staff are friendly and the grounds are beautiful. There are food and drink options for everyone! I would recommend Family Selection as they go above and beyond to make vacation amazing for the kids. Special shout out to Victor (our Butler) and Ricardo at the Es Niu bar.
於 2025 年 5 月住了 7 晚

10/10 有夠讚

CENGIS

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excellent
於 2025 年 5 月住了 1 晚

10/10 有夠讚

Ahmed

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Everything
於 2025 年 5 月住了 7 晚

10/10 有夠讚

Romal

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great looking resort with excellent staff
於 2025 年 4 月住了 4 晚

8/10 不錯哦

Eric Ying-Wai

於 2025 年 4 月住了 7 晚

8/10 不錯哦

Luz Maria

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2025 年 4 月住了 6 晚

10/10 有夠讚

Ryan

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Stayed in Family Selection which allowed my wife and I to go to TRS restaurants. All of the food everywhere was good except for El Gaucho. El Dorado was much better. La Boheme and Sumptori were excellent.
於 2025 年 3 月住了 7 晚

10/10 有夠讚

Alejandro

喜歡:整潔度、員工素質和住宿環境和硬體
於 2025 年 3 月住了 4 晚

2/10 很糟糕

Atena

親子旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I am Expedia gold member, this means I should receive special treatment and upgrades, our room was not prepared for my kids, there was nothing special for them, the bedsheets were dirty, the housekeeping kept forgetting to restock our fridge or put enough towels, and in reality they would only tidy up the room, no cleaning or changing sheets. The main and second buffet food was so boring and lacked variety, the nest buffet was a joke, the tables were shaky and once we ordered at nest and waited 45 minutes for the smallest portion possible. At portofino, they put burnt pasta in front of me with no shame. At the coffee shop they kept ignoring us until I asked them to take our order and all order was wrong. I once ordered room service, nothing crazy, just meat empanadas and cheese cake and I got food poisoning. Lucky my kids fell sleep waiting for their food and didn’t eat it. There is not one bartender here that knows how to make a drink, all drinks were tasteless, I would ask for mojito and they would give me margarita, asked for coco loco, they didn’t bother to make it, asked for straw for my toddler they wouldn’t provide. T The bar waiters around pool would rarely approach you to take your order, at the beach there was one lady that asked 3 people for drink and left the rest, and for the rest of the time stood there chitchatting with life guards. All the staff, except you to tip, its like you owe them for every small thing they do, they don’t respect you as a guest.

8/10 不錯哦

Thi

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The property is beautiful, modern and gigantic, if you’re up for some exercise, then walk around otherwise take the trolly or boat is a must as everything is spaced out and takes around 20 minutes to get to. Poseidon is a cute spot for lunch/dinner. The beaches are beautiful, clean and clear blue water, The resort’s best feature would be the family selection side where it’s really kid/family friendly and offers butler service. Taking 1 star off as food was mediocre. All the restaurants are beautifully designed with a wide selection of foods however they all tasted just ok lots of room for improvement there.
於 2024 年 11 月住了 6 晚

10/10 有夠讚

Mary Rose

家庭旅遊, 親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful resort. We travel at least once every quarter and this was one of our favourite experiences, especially for an all inclusive. The upgraded room was fantastic and the butler did a great job of reserving dining and informing us of events. Hydrotherapy at the spa was a bit pricey for an 1.5 hours but it was beautiful and something we’d consider again. We loved the loft suite and the beautiful views of the ocean. The only improvement would be the cleanliness of the bathrooms and a slight inconsistency in meal preparation whenever we ordered room service - ingredients condiments and even portion sizes were different each time. It isn’t something that would stop us from returning though, we’re looking forward to our next visit! PS We recommend tennis lessons at the Rafa nadal centre - they were super fun and kept us active throughout the trip.
於 2024 年 11 月住了 6 晚

6/10 一般般

Tamara Lynn

親子旅遊
喜歡:整潔度
The accommodations were less than ideal. Resort credit was not included like we had been informed. Buffet was all that was available, food just ok, all restaurants were booked except the La Adelita (food was ok, service was poor). Overall average experience, nothing exceptional. We stayed in the family selection which was advertised to have lots of benefits and perks, we received zero!
於 2024 年 12 月住了 4 晚

4/10 不太好

Louis

團體旅遊, 親子旅遊
喜歡:員工素質和設施服務
不喜歡:整潔度和住宿環境和硬體
Not sure why they dont close out a floor at a time to do renovation. During our whole trip they were painting walls, and doing renovations. Whole floor smelled like paint. We booked in 4 different groups everyone had a different experience. We were in building 11 of the family select while our friends was at 12. Building 12 did not have any renovation also their accomodation was much better. As soon as they arrived they were given fancy vodka and champagne with cookies, treats and a variety of bags/beach bags and toys for the kids. When we checked in we received no beach toys for our kids, no treats, just 2 empty bags and one was clearly used as it was completly stained. Overall not too happy with our stay at this resort, we stayed at their sister company in Maya and had a much better experience.
於 2024 年 12 月住了 6 晚

6/10 一般般

Gina

團體旅遊, 家庭旅遊

Huge resort, huge disappointment

Very disappointed! The place is huge and you have to take a shuttle to get anywhere. Drinks tasted strange and the only restaurant out of the many on property we tried was Sumptuori we really enjoyed. Food and service were impeccable. The food on the buffets were typically cold and bland. Some of the staff were very friendly and some were quite indifferent. I was annoyed by the check in process when we first arrived. We were taken to a VIP lobby where only one person was working with a large family. Exhausted and hungry, it was about 45 minutes before we got to our room that had water all over the floor from a/c condensation. It felt as though the room was never cool enough to sleep comfortably because of the intense humidity and the bedding felt a bit rough. We were told we had a butler, but seemed as though all they did was make dinner reservations, which was already arranged by the wedding we were attending there. I paid more for an ocean view room and it was actually a partial view and not worth the extra money. I forgot saline solution for my contacts and a 2 ounce bottle from the gift shop was $22! Ouch!
於 2024 年 11 月住了 3 晚

8/10 不錯哦

Jaime

家庭旅遊
喜歡:員工素質、設施服務和住宿環境和硬體
Overall, we had a great experience. The resort is a little more rundown than it was when we were here in the past. We also arrived to dirty bedsheets, which we were not thrilled about. The à la carte restaurants were delicious, but the rest of the food options were meh. The service and drinks were hit or miss which was not our experience in the past. Victoria at the nest restaurant was the most amazing staff we’ve ever come across. She was warm and welcoming, and we understand why she’s the supervisor.
於 2024 年 11 月住了 7 晚

10/10 有夠讚

Silvia

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great property enjoyed our stay. Kids loved the tennis program.
於 2024 年 7 月住了 9 晚

6/10 一般般

ying,new york

喜歡:員工素質和住宿環境和硬體
不喜歡:整潔度
Not clean room
於 2024 年 10 月住了 1 晚