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希卡爾加里市中心希爾頓花園飯店的評分

3 out of 5
希卡爾加里市中心希爾頓花園飯店
Suite A-711 4th St SE, Calgary, AB

評論

8.6

有夠讚

10 分，有夠讚；1001 則評論中有 526 則" "
8 分，不錯哦；1001 則評論中有 304 則" "
6 分，一般般；1001 則評論中有 107 則" "
4 分，不太好；1001 則評論中有 36 則" "
2 分，很糟糕；1001 則評論中有 28 則" "

9.0/10

整潔度

9.0/10

員工素質

8.4/10

設施服務

8.8/10

住宿環境和硬體

8.6/10

環保程度

評論

10/10 有夠讚

Annie

於 2022 年 12 月住了 1 晚
Guest service 於 2022年12月28日回覆
Dear Annie! Thank you for taking the time to share your experience about your recent stay at our hotel.

8/10 不錯哦

TSZ MAN

家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
附近有大型超，市房間有微波爐及雪櫃比較方便，員工態度親切有禮，交通方便，整體有85分
於 2021 年 12 月住了 7 晚

10/10 有夠讚

Trevor

情侶出遊
喜歡：員工素質、設施服務和住宿環境和硬體
Great staff!
於 2024 年 5 月住了 2 晚

8/10 不錯哦

Rob

喜歡：員工素質、設施服務和住宿環境和硬體
I was told that there is pay parking across the street. For a hotel. When trying to pay for this, the app was not working and could not pay. This is not the properties fault, but I did have to pay more to park at the hotel. This is unacceptable and I will not be staying here again
於 2024 年 5 月住了 1 晚

8/10 不錯哦

kristen

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Poor parking
於 2024 年 5 月住了 1 晚

10/10 有夠讚

landyn

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
a
於 2024 年 5 月住了 1 晚
Guest Service Agent 於 2024年5月9日回覆
Thank you for your awesome review Landlyn! We hope you decide to join us again!

2/10 很糟糕

Elaine

商務旅客, 家庭旅遊
不喜歡：整潔度和設施服務
We arrived and were welcomed. We got up to our room and 20 minutes later my daughter who is an allergic asthmatic needed to use her pumps. This is rare so we knew there was a lot of dust. The ice machine was broken, and the elevator broke down. The food was a disappointment. The room had a coffee machine, and we had to ask for the use of a kettle we brought our own, not their fault, but only paper cups were provided, no gowns no slippers and no shower gel. When asked on departure how our stay was we hesitantly said we had not been happy and we were told that there were different facilities and amenities for different Hilton Hotels. This needs to be explained on you website in detail and the receptionist was very rude about these discrepancies. We needed an invoice from the hotel to claim expenses and we could not make Expedia's invoice reconcile at all with the hotel Invoice so much so we appear to have overpaid Expedia. We also appear to have paid taxes twice.
於 2024 年 5 月住了 2 晚

10/10 有夠讚

Rebecca

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚
Guest Service Agent 於 2024年5月9日回覆
Thank you for your awesome review Rebecca! We hope you decide to join us again!

8/10 不錯哦

Jayde

情侶出遊
喜歡：整潔度、員工素質和設施服務
The parking structure was closed and impossible to find. When we walked up the hotel there was a man passed out high as a kite on front steps into the building. Once inside tho everything was great.
於 2024 年 4 月住了 1 晚
Guest Service Agent 於 2024年5月9日回覆
Thank you for your review Jayde! We do apologise for the inconvenience about the parking. We hope you decide to join us again and we will do our best to accommodate you.

8/10 不錯哦

Cindy

情侶出遊
喜歡：員工素質、設施服務和住宿環境和硬體
This is a nice hotel ,but if staying here I would recommend you get a room either on the back lane side or the library side. There is a small park across the street and not Saturday there was loud music and Sunday a demonstration with people yelling into megaphones. We were surprised how much of that noise came through our closed windows. The hotel clearly has no control over this and did offer to move us to another room so kudos to them. The hotel itself is nice and within walking distance of many restaurants and things to see. We would certainly stay there again
於 2024 年 5 月住了 3 晚

8/10 不錯哦

Jesse

商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
Really appreciated a hotel room with no little LED lights around the room at night. My blind however didn't function so I could not close or open them. Overall very happy Room 1122
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Nichole

情侶出遊
喜歡：員工素質、設施服務和住宿環境和硬體
It was in walking distance to BMO Centre
於 2024 年 4 月住了 3 晚
Guest Service Agent 於 2024年5月9日回覆
Thank you for your review Nichole! Thank you for choosing our hotel while you here in Calgary.We hope you decide to join us again!

10/10 有夠讚

Lisa，Edmonton

喜歡：整潔度、員工素質和住宿環境和硬體
Good
於 2024 年 4 月住了 1 晚
Guest Service Agent 於 2024年5月9日回覆
Thank you for your review Lisa! We hope you decide to join us again!

10/10 有夠讚

Adrian

情侶出遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Close to city centre.
於 2024 年 4 月住了 1 晚
Guest Service Agent 於 2024年5月9日回覆
Thank you for your review Adrian! Glad you chose our hotel to your Calgary visit. We hope you decide to join us again!

10/10 有夠讚

Adrian

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Clean, nice, safe and close to main areas of the city. I highly recommend it to everyone.
於 2024 年 4 月住了 1 晚
Guest Service Agent 於 2024年5月9日回覆
Thank you for your awesome review Adrian! Thank you for choosing our hotel on your visit in Calgary. We hope you decide to join us again!

6/10 一般般

Michelle

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 3 晚

10/10 有夠讚

Teresa

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was conveniently located to restaurants, bars, shopping, transit and Saddledom if taking in an NHL game. Walking distance to Calgary tower.
於 2024 年 4 月住了 2 晚
Guest Service Agent 於 2024年5月9日回覆
Thank you for your review Teresa! Thank you for choosing our hotel on your visit in Calgary. We hope you decide to join us again!

10/10 有夠讚

Auberon

喜歡：整潔度、員工素質和住宿環境和硬體
Great customer service/helpful and kind staff.
於 2024 年 4 月住了 1 晚
Guest Service Agent 於 2024年5月9日回覆
Thank you for your review Auberon! We hope you decide to join us again in the future.

8/10 不錯哦

Danielle

家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
This property is fairly newly renovated, security for this building is top of the line considering the homeless shelter I believe was about 3 blocks down the street. Parking was a surprise with the price on check in, we paied $25.00 to be underground, due to the concern of safety having to park across the street for $6.00. LRT stop right outside the hotel, super store walking distance, city library 2 minutes walk. I would stay here again.
於 2024 年 4 月住了 2 晚
Guest Service Agent Kate 於 2024年4月22日回覆
Hello, Danielle. We appreciate your interest in our property and your time to share your experience about your stay at Hilton Garden Inn. We are sorry to hear that the area made you feel unsafe. Unfortunately, the issue of the vulnerable population is a complex and ongoing challenge in our community. We are continuously working together with the city, the Calgary Municipal Land Corporation and the authorities developing new strategies to play our part in improving everyone's experience in our neighbourhood. Therefore, we believe to find the long-term solutions to this issue. We are looking forward to seeing and welcoming you again with us any time soon!

10/10 有夠讚

Ashlea

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚
Guest Service Agent Kate 於 2024年4月22日回覆
Hello, Ashlea. Thank you so much for your time to share your experience about your stay at Hilton Garden Inn. We are looking forward to welcoming you again!

8/10 不錯哦

Shelley

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Guest Services 於 2024年4月20日回覆
Thank you for your review Shelley! We hope you decide to join us again!

8/10 不錯哦

Haley

於 2024 年 4 月住了 1 晚
Guest Service Agent 於 2024年5月9日回覆
Thank you for your review Haley! Thank you for choosing our hotel on your visit in Calgary. We hope you decide to join us again!

10/10 有夠讚

David

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Good Location for a sporting event.
於 2024 年 4 月住了 1 晚
Guest Services 於 2024年4月20日回覆
Thank you, David, for your review! We are glad you used our location to your benefit as we are close to the Saddledome and many restaurant options. We look forward to having you again.

8/10 不錯哦

Mandy

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Guest Services 於 2024年4月20日回覆
Thank you, Mandy, for your review! We hope you choose to stay with us in the future as well!

10/10 有夠讚

James

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Guest Services 於 2024年4月20日回覆
Thank you for your review James! We hope you choose to stay with us again in the future!

10/10 有夠讚

Jamie

於 2024 年 4 月住了 1 晚
Guest Service Agent 於 2024年5月9日回覆
Thank you for your review Jamie! We hope you decide to join us again!

10/10 有夠讚

Tammy R

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excellent
於 2024 年 4 月住了 1 晚
Guest Services 於 2024年4月13日回覆
Thank you for your review Tammy! We hope you choose to stay with us again in the future!

10/10 有夠讚

Natasha

喜歡：整潔度、員工素質和住宿環境和硬體
The only isdue with the hotel was the air conditioner had a weird noise in our room but luckily we didn't need. Also wish parking was included. Other then that it was perfect for our needs
於 2024 年 4 月住了 1 晚
Guest Services Team 於 2024年4月8日回覆
Natasha, Thank you for your valuable feedback and positive comments regarding your stay with us. We are happy to provide secured underground parking at very competitive pricing for downtown Calgary. We are also very fortunate to have budget friendly city parking lots located just steps from the hotel. We look forward to your next visit!

2/10 很糟糕

Daniel

喜歡：住宿環境和硬體
不喜歡：整潔度和員工素質
I am very unimpressed with this Hilton. I booked a corner king suite and they down graded me to a regular room with a king bed and wouldn’t adjust the room rate. Absolutely disgusting. So Hilton keeps the money and screwed a customer. They offered me a breakfast voucher for the troubles. What a joke. How about treat me fair and adjust my room rate down to match the room I was down graded to.
於 2024 年 4 月住了 1 晚
Guest Services Team 於 2024年4月8日回覆
Daniel, We, as a team understand and empathise with your frustrations. On behalf of the entire hotel team our sincere apologies. We did regrettably have to change your room type for the night. We hope you enjoyed the complimentary full breakfast for yourself and your guest that was offered as compensation. We would appreciate the opportunity to show you what a great hotel we are and invite you back next time you are in Calgary.

10/10 有夠讚

sarah

商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
Very comfortable and pleasant stay, Great bed and pillow. Love that shampoo/conditioner/lotion are in large dispensers which is more environmentally friendly. Staff are very friendly and helpful. Very close to Telus Conference Centre, which was easy to walk to. Only wish was to have an extra blanket for the bed.
於 2024 年 4 月住了 2 晚
Guest Services Team 於 2024年4月8日回覆
Sarah, We appreciate and thank you for choosing our hotel. Your kind words regarding the team will be shared with everyone and we look forward to seeing you again.

10/10 有夠讚

Megan

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Guest Services Team 於 2024年4月4日回覆
Megan, we are thrilled you enjoyed your stay with us! We are grateful for your kind words and welcome you back next time you are in need of accommodation in Calgary.

8/10 不錯哦

Rob

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Guest Services Team 於 2024年4月1日回覆
Rob, we appreciate you choosing our hotel for your stay in Calgary. We are thrilled you enjoyed your experience with us and look forward to your next visit

8/10 不錯哦

April

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Beautiful hotel with gorgeous rooms but parking is not great and navigating our way was difficult
於 2024 年 3 月住了 1 晚
Guest Services 於 2024年3月31日回覆
We really appreciate your review April! While we certainly do have parking, being located downtown limits our offer to a certain number of spots that are filling up quickly on high occupancy days. We also hope to get the navigation corrected so guests have an easier time getting to us.

8/10 不錯哦

Donna，Lac La Biche

情侶出遊, 商務旅客
喜歡：員工素質、設施服務和住宿環境和硬體
Great room and clean hotel with nice decor
於 2024 年 3 月住了 1 晚
Guest Services 於 2024年3月31日回覆
Thank you for your review Donna. If you choose to join us in the future, let us know how we can make your visit even better!

10/10 有夠讚

Marjorie

喜歡：整潔度、員工素質和住宿環境和硬體
Ideal location. Didn't use the pool, so not able to comment on that. Kind and friendly staff.
於 2024 年 3 月住了 2 晚
Guest Services 於 2024年3月31日回覆
Thank you for your honest review of our hotel Marjorie! We hope to see you again and next time you can try to experience our pool area!

10/10 有夠讚

Betzabeth

家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Staff was friendly & good view of the city and Calgary Tower , close to visa consulate , parking overall very good!
Guest Services 於 2024年3月31日回覆
Hello Betzabeth! Thank you for your review and we are happy to hear that you enjoyed your stay with us! We hope to see you again in the future.

4/10 不太好

Hilda

家庭旅遊
The rooms were not so clean, we had the odd black hairs on our white sheets, and the smell of the sheets was bad, like when your laundry was still damp and not dried properly, as soon as we open our door, there’s a smell of bad odour fr bathroom, like a sewer smell, our bathroom could used a little TLC, such as just basic cleaning, especially the accumulative dust on the baseboards, not super great with my allergies, so I had to run a damp clothe to clean it out. Ordered room services, my husband ordered the mogley burger, n he said it tasted like cardboard, my chicken wings were a bit bloody, we opted to order room service as wanted to experience just staying at our room to enjoy it, this way we did not have to go out for supper. We were hoping the relax and enjoy the hot tub this morning, before checking out as one perks of able to checkout by noon, but disappointed that the hot tub was closed, was excited soaked our aches n pains, as my husband hurt his back shovelling the snow Thursday night. 😭😭😭😭, but could not used it cuz it was closed. There should have been a notice on Elevators, or fronts desk the nite before.
於 2024 年 3 月住了 1 晚
Nelson 於 2024年3月24日回覆
Good afternoon Hilda,Thank you for taking your time to share your feedback with us. I am terribly sorry for the experience you had with us with the sheets and the restaurant as we strive to make sure all our wonderful guest experiences the best services in the hotel and unfortunately, we are terribly sorry we did not meet your expectation. Should the wonderful family does return back to us in the future, please do let me know and I would be delighted to offer my full support. -Nelson

8/10 不錯哦

Chester Paul Manabat

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Guest Service 於 2024年3月24日回覆
Thankyou for selecting us for your stay!

8/10 不錯哦

Kelli

於 2024 年 3 月住了 2 晚
Guest Services 於 2024年4月13日回覆
Thank you for your review Kelli! We hope you choose to stay with us again!

10/10 有夠讚

Brandi

團體旅遊
喜歡：整潔度和設施服務
Clean and friendly staff
於 2024 年 3 月住了 2 晚
Guest Service 於 2024年3月22日回覆
Thank you for your warm feedback, Brandi! We hope t see you again!

8/10 不錯哦

Lorne

喜歡：員工素質和住宿環境和硬體
於 2024 年 3 月住了 2 晚
Guest service 於 2024年3月21日回覆
Thank you for staying with us!

8/10 不錯哦

Tommy

喜歡：整潔度、員工素質和住宿環境和硬體
不喜歡：設施服務
Hotel is great itself just limited on convenience
於 2024 年 3 月住了 1 晚
Guest Service 於 2024年3月19日回覆
We highly appreciate your feedback!

8/10 不錯哦

brandon

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Guest service 於 2024年3月20日回覆
We hope to see youagain, Brandon!

8/10 不錯哦

Alexander

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Guest Service 於 2024年3月19日回覆
We appreciate your feedback!

10/10 有夠讚

RYAN

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Guest Service 於 2024年3月19日回覆
Thankmyou for staying with us, Ryan!

10/10 有夠讚

Christine

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I disliked how all the homeless were all over. Made me feel a little unsafe. If i didn't have my husband with, i dont think I would stay alone at this hotel. Ass for the yotaly experience was great. Breakfast was very good. Service was also very accommodating.
於 2024 年 3 月住了 1 晚
Guest Service 於 2024年3月19日回覆
I understand and am so sorry the presence of the vulnerable population was so impactful towards your experience. We are continuously working together with the city, the Calgary Municipal Land Corporation and the authorities developing new strategies to play our part in improving everyone's experience in our neighborhood, so I am grateful once again for your feedback as it helps us presenting facts and situations in this working together of parties.

10/10 有夠讚

Ian

於 2024 年 3 月住了 1 晚
Guest Services Team 於 2024年4月8日回覆
Ian, thank you for taking the time to comment on your experience. We as a team couldn't be happier the hotel had everything you needed for a great stay. We invite you back next time you are in Calgary.

10/10 有夠讚

kevin

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 2 晚
Guest service 於 2024年3月16日回覆
Thank you for staying with us, Kevin!

10/10 有夠讚

Beth

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
This was so easy to find and great distance to the saddle dom. There was a lot of homeless people all around the hotel and area unfortunately.
於 2024 年 3 月住了 1 晚
Guest service 於 2024年3月16日回覆
We sincerely apologize for any inconvenience or discomfort you may have experienced during your stay at our hotel. We understand that the presence of the vulnerable population near our premises has been a concern, and we want to assure you that we take this matter seriously and are committed to ensuring the safety and well-being of all our guests.

10/10 有夠讚

Shay-Lyn

於 2024 年 3 月住了 1 晚
Guest Services 於 2024年3月31日回覆
Thank you Shay-Lyn for a great review and for choosing Hilton Garden Inn!