the worst travel experience ever, booked & prepaid the hotel for 2 nights despite only one would be used but from experience I knew that an early check-in at 07.00am would hardly be possible - therefore I booked the night before too and sent an arrival notice to the hotel. Again, all was booked and prepaid. Upon arrival the reception told me then that my room was cancelled because of no show-up and now there are no more rooms available, the hotel is fully occupied. No effort whatsoever to solve this "very unfortunate situation", just a message to the guest who just had performed a night flight inbound Cairo, from Nairobi and the guest was told, you have to look for another hotel, unfriendly and arrogant. When I contacted the booking platform Expedia it was a very unpleasant experience too, the person from the customer service desk started with the message "your room is non refundable"....even without listening to what happened.....regretfully Expedia did NOT find any solution either, their final "option" was: here is the link to look for another spot hotel room in Cairo.....well, this is one way to treat customers.....