We stayed in room 310. I spoke with Andrew before we got there and he told me we had a view of the beach. There was no view of the beach we had a view of mangroves with some waterway mudflap. We asked Andrew if we could move rooms as we found it difficult to catch 2 lifts and walk to the other side of the resort with 4 kids and a pram, his response was that unfortunately he needed to look after other guests and could not help with no resolution. I need to add this person has no idea about customer service and should not work in this industry he just repeats himself with ‘unfortunately he can’t help’ as this was his same response when asked for a late check out, his response’I need to look after the other guest and unfortunately I can’t help you and continuously repeats himself with no resolution. I must say it was actually laughable buffet breakfast was not great average at best. The pool was OK. Fairly dirty lots of leaves. This resort is not a 5 star resort I probably wouldn’t rate it a 3 star. I would like to add Kenji at front desk was lovely to deal with and also there was a lovely gentleman at breakfast there this is the only reason why I would give this resort any stars..
John
於 2024 年 1 月住了 7 晚
8/10 不錯哦
Jessica
2024年1月21日
喜歡:整潔度和員工素質
Overall it’s a nice hotel, room was clean. But way to many bugs I think for it being a 5 star there shouldn’t be so many mosquitos and other bugs all over the lifts,
Was a disappointed that we could not use the TV. It was locked to the person that owned the room. We couldnt use Netflix, Disney ect. We tryed to put our own account on it but it was locked. Could not ever share to the TV.
Normal coffee would have been better than the expresso machine.
No salt or pepper in room.
Light in room very difficult to shut it out even when curtains where closed.
People on top floor neeb to be considert of people under them. We could hear the people upstairs from 7am everyday.
Meaghan
於 2023 年 9 月住了 6 晚
4/10 不太好
Jaysen
情侶出遊
2023年10月2日
不喜歡:整潔度和員工素質
Underwhelming experience for a 5 Star Pullman hotel. Spent just over $1500 for 4 nights stay but should have paid extra to stay elsewhere. We were in a room that had very noisy surroundings including continuous slamming doors and voices throughout the night as well as lawn mowers in the morning so needless to say sleep was missing a lot of the nights from our holiday. We complained the second day to the manager and asked if could move rooms, intially it took him a long time to actually understand what we were complaining about and in the end just told us the hotel was full and couldn't do anything. He could have at least said if a room becomes available I will contact you. Looking online there were actually rooms available but obviously at a higher rate so he didn't want to accommodate that.
I highly recommend looking at other accommodation at Palm Cove before you consider Pullman, the pool is large and nice but that's really all it has going for it.
Jaysen
於 2023 年 9 月住了 4 晚
8/10 不錯哦
Sarah
家庭旅遊, 親子旅遊
2023年10月1日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Quiet spot along the beach. Great pool area for young children.