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"Staff was friendly and helpful. Disappointed the hot tub and steamer were broken and there is a 10euro charge to use the sauna in the basement with a terrible smell. You have to tell desk an hour before you want to use it. The blow dryer in room was broken as well. I also thought the ease of getting in and out of the building was difficult with luggage in the snow. so many stairs inside and outside building-which was not advertised. "