Very basic accommodation, didnt have high expectations from the reviews. No bed linen just quilts and pillows. Entertainment is good, food and drink not massively over priced, most staff friendly enough except one bar maid who was a miserable b@#!* and shouldnt be working in hospitality. Dont go expecting modern immaculate facilities because you will be didsapointed but for a few nights break its fine. If you book more than one chalet then phone and ask for them together otherwise you wont be near each other, we phoned first to check and were opposite each other but would have been miles away if we didnt call even though we booked 2 on same booking. Recommend the buffet breakfast in Queen Vic pub for £6.95 adults £3.95 under 12's there is a good range, didnt try the evening meal there. Swimming pool was closed on Monday for some reason, staff didnt say why? All in all for a cheap and cheerful holiday Pontins is fine and we enjoyed our break for a few nights - would go again!