I did not like this hotel and I felt very unsafe staying here. There were two females fighting and screaming outside my room nearby at 3:45 in the morning and it did not stop until way past 4am. You can hear what the people next to you are saying. I could hear a baby crying next door to us off and on all night. You can hear people walking by your room at all hours of the night and my keys stopped working several times. Let’s not also forget the lights in my room kept turning off and on by themselves. I won’t be staying here again.
Chelsey
於 2024 年 5 月住了 4 晚
2/10 很糟糕
Isabel
親子旅遊
2024年5月11日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
There was no hot water. At first, when we called the front desk Anika instructed us to leave the water running....it had been running for a minimum of 20 minutes. I Called again she said it was only our room because the lobby had hot water. That was obviously not plausible. I proceeded to ask so you are telling me my room has its own separate water heater and plumbing?! I had a teen on her mentrual cycle and a 4 yr old. How are we supposed to shower with only cold water?! She's like ma'am give me 2 min. I told her it already been 45 minutes. I of course received no resolution in 2 minutes. I went to the lobby spoke to Annika in person who then said it turned out there was no hot water in the entire property and she was scared because she noticed not even the lobby had water. Surprise, surprise. She said she had maintenance scrambling to fix it but they couldn't do anything she said she called her manager Ammar and they had a company coming out to fix it. Mind you, I had plans for my daughter's birthday to visit Disneyland for her first time. It was a complete inconvenience. I asked for them to cancel my reservation as I checked in until after 3 am on Monday May 6th and it was not even 8 am. Annika stated she understood completely and that I needed to reach out to Expedia as I booked the 3 nights with them...they would in turn reach out to their Howard Johnson property & they would gladly let them know the situation. Expedia supposedly cannot reach Ammar so no refund for me.
Isabel
於 2024 年 5 月住了 3 晚
10/10 有夠讚
monqiue
2024年5月10日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Our stay was great this time around. Room smelled nice and clean and housekeepers actually came everyday. Great stay.
monqiue
於 2024 年 5 月住了 3 晚
10/10 有夠讚
Eliana
2024年5月10日
喜歡:設施服務和住宿環境和硬體
Nice staff
Eliana
於 2024 年 5 月住了 1 晚
10/10 有夠讚
Oscar
情侶出遊
2024年5月4日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Clean
Oscar
於 2024 年 5 月住了 1 晚
8/10 不錯哦
Randy
2024年5月2日
喜歡:整潔度、員工素質和住宿環境和硬體
Randy
於 2024 年 5 月住了 1 晚
2/10 很糟糕
Tanya
商務旅客, 親子旅遊
2024年5月2日
喜歡:員工素質
不喜歡:整潔度、設施服務和住宿環境和硬體
Filthy rooms. Stained bedsheets. Dirty bath towels. Dust everywhere. No air conditioning. Mild on the broken down air conditioner in my room. Horrible mattresses.
Tanya
於 2024 年 4 月住了 1 晚
8/10 不錯哦
James
情侶出遊
2024年4月26日
喜歡:員工素質和設施服務
Staff was nice.
Breakfast need to improve.
James
於 2024 年 4 月住了 4 晚
4/10 不太好
Linda
家庭旅遊
2024年4月24日
喜歡:員工素質
I didn't know there was no elevator on the property. I almost lost my balance hauling my suitcase up the stairs.