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"Great"

"Clean rooms and good service all around! We stayed here for our overnight trip to Alishan and were very please it was walking distance to the bus and train station. There are many shops and convenience stores nearby for a quick meal or snack."

"The hotel is very child friendly. The family room came with a step stool. Perfect for children who aren't tall enough to reach the sink. Room was beautiful and clean. The breakfast was excellent too.."

"Staff went above and beyond to make us feel welcome"

"Highly recommend! Love the complimentary breakfast. Free parking provided by hotel. "

"A nice hotel across the Palace Museum. Highly recommended."

"Clean n simple. But no breakfast."

"Nice hotel conditions and spacious room"

"the hotel's tea-themed lobby and tranquil setting appealing, and the check-in was efficient. However, they noted a contrast in friendliness between front office staff and service attendants, specifically praising a tall male staff member with glasses. The room lacked hanging space, had limited amenities (2 biscuits, 2 tea bags, no coffee), a malfunctioning automated toilet, and non-functional Netflix. The centrally controlled AC had only an on/off setting, the bed was too firm, and the pillows too soft, leading to sleepless nights. Morning noise from housekeeping was also an issue. Breakfast tasted good, with commendable noodle and dumpling options, but the dining room's aesthetic was disliked. The small, glass-enclosed fitness center had outdated cardio machines, no AC, towels, or water. The visually appealing pool had restricted hours, and the guest was dissatisfied with a late afternoon incident where a staff member impolitely asked them to leave or pay NTD300 without prior notification. While the hotel exterior was well-maintained, some outdoor furniture and lighting were in disrepair and posed safety concerns."