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"Great Hotel"

"This place is top of the line. Lots of great places to eat around and a safe feeling area. Highly recommend the float plane tour from the harbour. The only complaint would be the parking charge which I feel was a bit excessive at $75/day. "

"I booked two rooms they were ridiculously distanced from each other. I tried to get information on the rooms before arriving and no one seemed to have any answers, i would have changed rooms had i known. Check in took a very long time despite doing the online check in and again there was little property knowledge to answer questions. It was frustrating and lowered our experience. There were three people checking people in at the front desk, all three seemed to be in training because only one person was overseeing the checkins and therefore spread very thinly because all staff greatly depended on her assistance. The online pictures of the 2 bedroom hotel room was very different than the real version. The food in the restaurant was average. The restaurant servers were good. I don’t know if this was normal for this hotel or just a training period for staff. The hotel is very broken up in different sections with long corridors. There needs to be a clearer floor plan with distict names for each section showing the proximity to amenities. I wouldn't book again unless i was attending an event that took place in the hotel again. On arrival the staff had no knowledge of where the event was to be held and said i would need to ask the morning of the event. For people with limited mobility it made the entire 3 days very challenging. Both toilets in the 2 bedroom suite could barely flush. After hearing an abundance of sirens we realized this hotel is right by the hospital. Great view."

"Their breakfast was great overall. The muffin was a lil dry but the bacon, eggs and pancakes were delicious. The bed was also comfortable which made the stay nice and relaxing. "

"The breakfast was amazing and the room was great."

"I enjoyed staying here. Great location and lots of underground parking. Staff were nice, especially the cleaning ladies. Construction starting at 7:30 am on weekdays. That wasnt ideal for trying to sleep in. However, I look forward to when the renos are done and the atrium itself is accessible."

"My family and I recently stayed at the Sheraton Vancouver Wall Centre and had a very comfortable experience overall. The room was clean, well-maintained, and provided a relaxing space after a long day of work and travel. I especially appreciated how tidy everything was upon arrival as it immediately set a positive tone for the stay. The staff were friendly and professional, and check-in was smooth even though we arrived quite late. A special thank you to Milton for his assistance—he was welcoming, efficient, and made the late-night arrival pleasant for us. Breakfast was enjoyable, with a good variety of options to start the day. It’s a convenient feature if you’re planning a busy schedule in Vancouver. For future travellers: if you’re arriving late, don’t worry, the front desk is accommodating, and the process is quick. Overall, I’d recommend this hotel for its cleanliness, helpful staff, and comfortable amenities in and around downtown. "

"After booking the room for the wrong date unintentionally, they refused to help me resolve the situation and said it was Expedia's problem. Called Expedia and they said it was the hotel's problem. After countless emails and phone calls it never got resolved. Terrible customer service!"

"We had a comfortable stay in a one bedroom suite here. The room was a bit dated but well situated in the city for all sorts of shopping and dining. Original Joes in the lobby, McDonald’s (for coffee) across the street. Easy walk to the sky train and good location for events at Roger’s arena. We usually come to Vancouver a few times a year for hockey games -we will stay here again."