Airport shuttle delayed…we saw the empty bus speed past us twice while waiting in the designated pickup area. The first time I called the hotel to inquire and was told the bus was full. The third time (after the third call to reception) a nice young man finally came to get us. Reception staff did not offer apology, but did offer us an early check in…one hour early so we could drop our luggage off and head out to see some sights…for an additional $75, which we declined. We changed clothes in the lobby restroom and the valet stored our luggage downstairs.
When we returned later that night, the receptionists were so busy answering all the phone calls the one assisting me didn’t speak to us, just took my ID and credit card and handed me a keycard without any further words or direction.
Hotel is fine…our room just seems to need some minor polishing…touch up paint, etc. it is near the airport and has a shuttle, so that’s convenient. Short walk to public transit station.