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Aparthotel

Residence - Palais Hörtenberg

Luxury aparthotel with a full-service spa, steps from Museo Archeologico dell'Alto Adige

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Palais Hörtenberg welcomes visitors to Bolzano. Guests can unwind in the sauna or steam room, book spa treatments, and enjoy amenities like laundry facilities and free in-room WiFi. The helpful staff and prime location consistently earn praise from previous visitors.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Laundry
  • Spa
  • Parking available

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for City Studio

City Studio | Premium bedding, down comforters, pillowtop beds, in-room safe

City Studio

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Full-sized refrigerator/freezer
Dining table
Plasma TV
Hypo-allergenic bedding
  • City view
  • 291 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Studio

Superior Studio | Premium bedding, down comforters, pillowtop beds, in-room safe

Superior Studio

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Full-sized refrigerator/freezer
Dining table
Plasma TV
Hypo-allergenic bedding
  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Superior Studio Suite

Premium bedding, down comforters, pillowtop beds, in-room safe

Superior Studio Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Full-sized refrigerator/freezer
Dining table
Plasma TV
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Deluxe Condo

Deluxe Condo | View from room

Deluxe Condo

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Full-sized refrigerator/freezer
Dining table
Plasma TV
  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Premium Apartment

Premium Apartment | Premium bedding, down comforters, pillowtop beds, in-room safe

Premium Apartment

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Kitchen
Full-sized refrigerator/freezer
Dining table
Dishwasher
  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Exclusive Apartment

Exclusive Apartment | Premium bedding, down comforters, pillowtop beds, in-room safe

Exclusive Apartment

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Kitchen
Full-sized refrigerator/freezer
Dining table
  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Elite Apartment

Premium bedding, down comforters, pillowtop beds, in-room safe

Elite Apartment

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Kitchen
Full-sized refrigerator/freezer
Dining table
Dishwasher
  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Elite Loft

Elite Loft | Premium bedding, down comforters, pillowtop beds, in-room safe

Elite Loft

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Kitchen
Full-sized refrigerator/freezer
Dining table
Dishwasher
  • City view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Condo

Premium bedding, down comforters, pillowtop beds, in-room safe

Family Condo

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Kitchen
Full-sized refrigerator/freezer
Dining table
Dishwasher
  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
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About the neighborhood

Located in Bolzano, Residence - Palais Hörtenberg is in the city center. Piazza Walther and Castel Firmiano are notable landmarks, and the area's natural beauty can be seen at Isarco Valley and Dolomites. Museo Archeologico dell'Alto Adige and Bolzano Christmas Market are two other places to visit that come recommended. Visit our Bolzano travel guide
View more Aparthotels in Bolzano
Map
Via Museo, Bolzano, BZ, 39100

What's nearby

  • Bolzano showing heritage architecture and a city
    Via dei Portici
    2 min walk - 0.2 km
  • Museo Archeologico dell\'Alto Adige as well as an individual male
    Museo Archeologico dell'Alto Adige
    2 min walk - 0.2 km
  • Piazza Walther showing a monument, heritage architecture and street scenes
    Piazza Walther
    6 min walk - 0.6 km
  • Christmas market in Bolzano
    Bolzano Christmas Market
    6 min walk - 0.6 km
  • Free University of Bozen-Bolzano
    2 min walk - 0.2 km

Getting around

  • Bolzano/Bozen Station
    10 min walk

Restaurants

  • Ristorante Pizzeria Casa al Torchio
    2 min walk
  • Hopfen & Co.
    2 min walk
  • Urban Coffee Lab
    3 min walk
  • Nadamas
    3 min walk
  • Acherer Patisserie
    3 min walk

About this property

Residence - Palais Hörtenberg

Luxury aparthotel with a full-service spa, steps from Museo Archeologico dell'Alto Adige
Along with a full-service spa, this aparthotel has self parking and spa services. WiFi in public areas is free. Additionally, laundry facilities, a TV in a common area, and a vending machine are onsite. Each apartment offers comforts like a pillowtop bed and premium bedding, plus free WiFi and a plasma TV with cable channels. Guests can appreciate conveniences like a refrigerator and a microwave, and other amenities include a rainfall shower and an espresso maker. Housekeeping is available on request.
Residence - Palais Hörtenberg offers 34 air-conditioned accommodations with espresso makers and safes. Pillowtop beds feature down comforters and premium bedding. Guests can make use of the in-room full-sized refrigerators/freezers and microwaves. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

This Bolzano aparthotel provides complimentary wireless Internet access. 55-inch plasma televisions come with cable channels. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Guests can indulge in a pampering treatment at the aparthotel's full-service spa. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in DCA ESG Sustainable, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Pool/Spa

  • Full-service spa
  • Hot tub
  • Sauna
  • Steam room

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Covered self parking on site (EUR 25 per day; includes in/out privileges)
  • Limited onsite self parking (max 10 spaces per unit)
  • Onsite parking options include a carport

Food and drink

  • Cleaning supplies
  • Coffee grinder
  • Cookware, dishware, and utensils
  • Electric kettle
  • Espresso maker
  • Freezer
  • Full-sized refrigerator/freezer
  • Microwave

Dining

  • Dining table

Bedrooms

  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed: EUR 60 per day

Bathroom

  • 1 bathroom
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper

Living spaces

  • Dining table

Entertainment

  • 55-inch plasma TV with cable channels
  • TV in common areas

Laundry

  • Laundry facilities

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning
  • Heating

Pets

  • Pet friendly
  • Welcoming cats and dogs only
  • Fee: EUR 24 per pet per day
  • Service animals exempt from fees
  • Food and water bowls

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar in shower (22 inches high)
  • Grab bar near toilet (24 inches high)
  • Handrails in stairways
  • Portable shower seat
  • Roll-in shower (39 inches wide)
  • Smooth flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (28 inches high)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Designated smoking areas (fines apply)

Services and conveniences

  • Blackout drapes
  • Housekeeping (on request) (for a fee)
  • Limited-hour front desk
  • Mobile key entry
  • Safe
  • Vending machine

Location highlights

  • In a historical district
  • In the city center

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 34 units
  • Connecting units available
  • Housekeeping (on request)
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 8:00 PM
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours
If you arrive at the property after hours, you'll need to check in at an alternate location: [Hotel Stadt Città Piazza Walther 21 - 39100 Bolzano]
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Guests can choose to either self-clean the property prior to check-out, or pay an additional cleaning fee of EUR 25 (exact amount varies) at check-out
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of EUR 24 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 60.0 per day
Cribs (infant beds) are available for EUR 20.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.40 per person, per night. This tax does not apply to children under 14 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Covered self parking fee: EUR 25 per day (in/out privileges)
  • Pet fee: EUR 24 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Housekeeping fee: EUR 25 per day
  • Crib (infant bed) fee: EUR 20.0 per day
  • Rollaway bed fee: EUR 60.0 per day
  • Spa fee: EUR 55
  • Towels fee: EUR 6 per person, per night (or guests may bring their own)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Property Registration Number IT021008B44N7PCCP9

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Hörtenberg Homes
Palais Hörtenberg
Palais Hortenberg Bolzano
Residence - Palais Hörtenberg Bolzano
Residence - Palais Hörtenberg Aparthotel
Residence - Palais Hörtenberg Aparthotel Bolzano

Frequently asked questions

Is Residence - Palais Hörtenberg pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of EUR 24 per pet, per day. Service animals are exempt from fees.

How much is parking?

Self parking is available for EUR 25 per day. Limited spots are available.

What time is check-in at Residence - Palais Hörtenberg?

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM. Late check-in is available during limited hours.

What time is check-out at Residence - Palais Hörtenberg?

Check-out is at 10:00 AM.

Where is Residence - Palais Hörtenberg located?

Located in Old Town Bolzano, this luxury aparthotel is within a 10-minute walk of Museo Archeologico dell'Alto Adige, Bolzano Christmas Market, and Piazza Walther. Isarco Valley and Dolomites are also within 3 mi (5 km). Bolzano/Bozen Station is 10 minutes by foot and Bolzano (BZQ-Bolzano Bozen Rail Station) is 10 minutes.

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Reviews

Residence - Palais Hörtenberg Reviews

9.6

Exceptional

9.8

Cleanliness

9.4

Amenities

9.8

Property conditions & facilities
Rating 10 - Excellent. 184 out of 231 reviews
Rating 8 - Good. 34 out of 231 reviews
Rating 6 - Okay. 7 out of 231 reviews
Rating 4 - Poor. 3 out of 231 reviews
Rating 2 - Terrible. 3 out of 231 reviews

Reviews

10/10 Excellent

Renee

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great stay, very nice modern rooms. Great location, nice staff.
Stayed 2 nights in Nov 2025

10/10 Excellent

Diego

Great location and super modern rooms
Stayed 1 night in Nov 2025

10/10 Excellent

Adrianne

Liked: Cleanliness, amenities, property conditions & facilities, communication
The room was comfortable, clean & close to the train station & Christmas Markets.
Stayed 1 night in Nov 2025

10/10 Excellent

Cam

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great rooms, friendly staff, awesome location
Stayed 1 night in Oct 2025

10/10 Excellent

Thamarasi Vithana

Liked: Cleanliness, amenities, property conditions & facilities, communication
Clean and hassle free. Staff was kind. Could have been better with a few more amenities like a few sanitary pads and tooth paste. Overall great little spot. Best part was the view of the mountains.
Stayed 2 nights in Dec 2025

10/10 Excellent

Marlene

Liked: Cleanliness, property conditions & facilities, communication
Irana at the front desk reception was very pleasant, professional, friendly and helpful. The room was modern, clean and the bed was big and comfortable.
Stayed 2 nights in Nov 2025

10/10 Excellent

Giuseppe

Liked: Cleanliness, amenities, property conditions & facilities, communication
Beautiful property with great views and located in historical area.
Stayed 3 nights in Sep 2025

10/10 Excellent

Bret

Liked: Cleanliness, room comfort, communication
Perfect location in central area of Bolzano. Walkable location for sites, gondola, restaurants and shopping. Great staff. Laundry facilities a bonus! Get a parking spot if you have a car.
Stayed 3 nights in Oct 2025

10/10 Excellent

David

Liked: Cleanliness, room comfort, communication

Great for a family stopover.

Wonderful, spacious rooms right on a great walking shopping street across from the Ötzi Museum. The city area of Bolzano has extensive walking streets with lots of activity. Great views and seems to be a center for cycling. Would definitely visit again.
Stayed 1 night in Sep 2025

10/10 Excellent

Gregory

Liked: Cleanliness, amenities, property conditions & facilities, communication
The room was very spacious. Had a refrigerator and a table so that we could buy a few groceries such as cold cuts, bread, wine and cheese to enjoy if we didn’t want to dine out. Plenty of great places to eat nearby. We would stay there again.
Stayed 3 nights in Sep 2025

10/10 Excellent

Andry

Liked: Cleanliness, amenities, property conditions & facilities, communication
Modern facility with keyless access. Shutters provide a very quiet room.
Stayed 1 night in Sep 2025

10/10 Excellent

Feng

Liked: Cleanliness, room comfort, communication
Very clean
Stayed 2 nights in Sep 2025

10/10 Excellent

Joanna

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very welcoming and comfortable hotel, right in the midst of old town and the pedestrian zone. We enjoyed eating breakfast on our private terrace and the spacious rooms. We stayed before and after a grueling trek in the Dolomites and the hotel was a comforting place to return to.
Stayed 1 night in Jul 2025

10/10 Excellent

Myra

Liked: Cleanliness, property conditions & facilities, communication
We loved our stay at Palais Hortenberg. Everything was perfect, from the location across the street from the Archeological Museum where Otzi resides, to proximity to great restaurants, shopping, and the Funivia that takes you up into the spectacular hill country above the city. The hotel and staff were top notch. The bed was super comfortable and everything was high tech. This hotel is only 3 years old, and is equipped with the most modern of amenities. Would definitely recommend without reservation.
Stayed 2 nights in Sep 2025

10/10 Excellent

Joanna

Liked: Cleanliness, amenities, property conditions & facilities, communication
We stayed the Palais Hortenberg as a jumping off point for a Dolomites trek. It was a very comfortable and convenient place to start off and return to. We were able to store our luggage, rest and relax in a spacious room, and enjoy breakfast on our lovely terrace. We were also able to do laundry on the premises which was a big help after a long hike.
Stayed 1 night in Jul 2025

10/10 Excellent

Katie

Liked: Cleanliness, amenities, property conditions & facilities
Great location! Easy check in and check out. Friendly staff. Able to do laundry.
Stayed 5 nights in May 2025

10/10 Excellent

Susan

Liked: Cleanliness, amenities, property conditions & facilities
High-tech haven located in central Bolzano! Friendly front desk team, on-site parking (for a fee), and the spacious room contributed to a comfortable stay. Lovely rain shower.
Stayed 2 nights in May 2025

10/10 Excellent

Matt

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great staff, awesome rooms and close to everything you need!
Stayed 2 nights in Jul 2024

10/10 Excellent

Luke

Liked: Cleanliness, room comfort, communication
A very spacious, modern hotel. Aircon was excellent. Facilities in a very good condition. Comfortable bed. Very near to town centre yet nice and quiet.
Stayed 1 night in Jun 2025

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent, efficient and friendly staff! Beautiful surroundings. We wish we could have stayed longer!
Stayed 2 nights in Apr 2025

10/10 Excellent

Mrs Marina M

Liked: Cleanliness, room comfort, communication

Best place to stay in Bolzano

Wonderful place to stay. We stayed with 2 children age 5 and 7 and have really enjoyed: - Located in a walking distance from train station - Free laundry service - very spacious rooms with a balcony and mountain view, very quite despite of being located on a busy street - lots of places to eat and gelato - walking distance to Cable cars - just opposite Ice man museum - 5-7 min away from nice playground - very clean hotel and staff was very friendly too.
Stayed 3 nights in Apr 2025

10/10 Excellent

layal

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location and super comfy
Stayed 2 nights in Jul 2024

10/10 Excellent

Robin

Liked: Cleanliness, property conditions & facilities, communication
Excellent location. Excellent and very clean accommodation.
Stayed 2 nights in Sep 2024

10/10 Excellent

Mairi

Liked: Cleanliness, amenities, property conditions & facilities, communication
Everything about the property was great. Very clean, and we had an amazing view from the apartment balcony of the beautiful Bolzano. We will definitely come back here next time!

10/10 Excellent

Doris

Liked: Cleanliness, amenities, property conditions & facilities
10/10! Totally exceeded our expectations, the room was very big and very new with advanced and clean facilities.
Stayed 3 nights in May 2025