「**Disappointing anniversary stay**
We booked Lanelay Hall over three months in advance for a special anniversary and were looking forward to the luxury boutique experience advertised. We had hoped that booking so far ahead would allow us to be allocated one of the more desirable rooms.
Unfortunately, we were allocated Clock Tower 1, an accessible Deluxe Room. Although the hotel has confirmed this was the Deluxe category we booked, the room itself was very disappointing. It felt clinical rather...
「Reception staff were excellent. TV in room didn’t work. Pool area was very clean. The restaurant for breakfast was very good but service in the evening wasn’t very good, no cutlery, no salt on the table, getting staff attention was hard work but appreciate there was training of new staff.」
「If you’re using it as a base, not a bad idea but keep in mind the place is pretty shabby, no shower available in the bathroom a bit smelly and very rundown no reinventing obviously. Put it this way there’s Spains on the chairs you sit on at dinner and there’s a layer of dust so thick it’s changed the colour of the lampshades in the dining room. A real shame as it’s a prime location.」
「The only reason maintenance a 2 • is that we had no hot water but we did get reimbursed for some room service as a gesture of goodwill
So yes overall I would return」
「We didn't stay at the property, as when we entered the 4th floor bedroom it was really hot. the window was open to its 3 inch extent, and there was a tower fan, that had little effect on the heat . The reception staff said that none of the rooms had working air conditioning, so we couldn't change rooms. We decided to leave and find alternative accomodation.」
改變心意預訂可以免費取消的飯店
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