Room keys were all not working so we had to have someone let us in our room anytime we left. Staff was very friendly & we know it wasn’t their fault but very inconvenient for us
Bethany
於 2025 年 8 月住了 1 晚
6/10 一般般
Audrey
團體旅遊
2025 年 8 月 5 日
不喜歡:住宿環境和硬體
The staff was trying very hard to keep up but with the entire hotel not able to use room keys, it was an impossible task.
Audrey
於 2025 年 8 月住了 2 晚
8/10 不錯哦
Katherine
2025 年 8 月 3 日
喜歡:員工素質、設施服務和住宿環境和硬體
Room looked like it hadn’t been cleaned . Piles of hair in the bathroom and beer was left in the refrigerator
Katherine
於 2025 年 7 月住了 2 晚
2/10 很糟糕
Delmis
2025 年 8 月 2 日
The hotel is fine, but we regret having booked through Expedia because the hotel didn't even give us a blanket to give our children extra. The abstraction of tubes was a great experience.
Delmis
於 2025 年 7 月住了 2 晚
8/10 不錯哦
Laura
團體旅遊
2025 年 8 月 1 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great check in experience. The staff was so kind and helpful throughout our entire stay. Bed was super comfortable and the AC was wonderfully cold on such a hot day. Would definitely stay there again.
Laura
於 2025 年 7 月住了 1 晚
6/10 一般般
Jose K.
2025 年 7 月 27 日
喜歡:整潔度、員工素質和住宿環境和硬體
When you check in at the hotel I was not aware that there were two hotels in the building. I was guided behind the front desk from the other hotel. Basically, the hotel was sharing space. Another mis-leading information were the resturant. I was to receive a free breakfast in the morning. Again, I was not informed that the left side of the hotel is a paid bteakfast, but the right side of the hotel (lobby area) was the free breakfast for the hilton garden in guest. Right after we finished breakfast I was given a bill. I told the waiter that I was a guest at Hilton garden inn. The waiter told me the free breakfast was at the other side off the lobby area. I was upset and brought this matter to the front desk. All the clerk said was ,"I'm sorry." She was unable to remedy my problem. Fyi: make sure when you check in to a hotel with two
Jose K.
於 2025 年 7 月住了 1 晚
8/10 不錯哦
Beth
2025 年 7 月 23 日
喜歡:員工素質
Carpet on 3 floor needs to be cleaned … food on floor by elevators
Beth
於 2025 年 7 月住了 2 晚
8/10 不錯哦
Brian
2025 年 7 月 14 日
喜歡:整潔度、設施服務和住宿環境和硬體
Staff was helpful. Relatively quiet. Bed very comfortable.
Brian
於 2025 年 7 月住了 3 晚
6/10 一般般
Tiffani
2025 年 7 月 14 日
喜歡:員工素質和住宿環境和硬體
This hotel is connected to a Home2 hotel so the common areas were very busy. The breakfast buffet was $19 person but was not worth it at all. Very unappealing, lacked variety of hot breakfast options and it did not help that the adjoining hotel offered free breakfast that was at least complimentary or better than the $19 breakfast we got. The hotel rooms were clean and cozy however, the common areas had stained rugs and dirty floors (dirt and spills) that didn't get addressed in a timely manner. The staff was helpful and polite. It was a busy time at the hotel which could expain the upkeep of the common areas.
Tiffani
於 2025 年 7 月住了 3 晚
10/10 有夠讚
Minnie
2025 年 7 月 10 日
Minnie
於 2025 年 6 月住了 2 晚
8/10 不錯哦
Marisol
2025 年 7 月 9 日
喜歡:整潔度、設施服務和住宿環境和硬體
Great localization, near hospitals and security.
Marisol
於 2025 年 7 月住了 3 晚
10/10 有夠讚
Damian
家庭旅遊
2025 年 6 月 29 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff was wonderful
Damian
於 2025 年 6 月住了 2 晚
4/10 不太好
Brad
2025 年 6 月 26 日
不喜歡:員工素質
Brad
於 2025 年 6 月住了 1 晚
10/10 有夠讚
mark
2025 年 6 月 25 日
喜歡:整潔度、設施服務和住宿環境和硬體
Nice property easy to campus
mark
於 2025 年 6 月住了 1 晚
10/10 有夠讚
Cody
情侶出遊
2025 年 6 月 22 日
喜歡:整潔度、設施服務和住宿環境和硬體
Awesome stay
Cody
於 2025 年 6 月住了 1 晚
10/10 有夠讚
Damian
家庭旅遊
2025 年 6 月 22 日
喜歡:整潔度、設施服務和住宿環境和硬體
Great staff
Damian
於 2025 年 6 月住了 1 晚
10/10 有夠讚
Damian
家庭旅遊
2025 年 6 月 20 日
喜歡:整潔度、設施服務和住宿環境和硬體
Awesome staff
Damian
於 2025 年 6 月住了 1 晚
10/10 有夠讚
Lizabeth
家庭旅遊
2025 年 6 月 6 日
喜歡:整潔度和住宿環境和硬體
Very clean. Staff was very courteous and helpful.
Lizabeth
於 2025 年 5 月住了 1 晚
10/10 有夠讚
Cosima
2025 年 5 月 26 日
喜歡:整潔度、設施服務和住宿環境和硬體
Cosima
於 2025 年 3 月住了 1 晚
6/10 一般般
Kathy
2025 年 5 月 23 日
喜歡:整潔度和住宿環境和硬體
During check-in and during a follow-up
Kathy
於 2025 年 5 月住了 1 晚
8/10 不錯哦
Svein
商務旅客, 家庭旅遊
2025 年 5 月 5 日
喜歡:整潔度、住宿環境和硬體和客房舒適度
Hilton Gardens Inn, Birmingham, AL
The front desk area was terrible. I walked up to the "Front" desk, but since we were checked in to Hilton Gardens Inn, we were directed to go around to the "Back" desk? And, that person could not help us, because the person at the "Front" desk was "entering all the rooms" into their computers? I was told to "wait a minute, and step to the side", meanwhile a line formed and they were all helped and were able to check in, ahead of me? The front desk person continued to look over at me, but kept calling people from the line over to check in?
Svein
於 2025 年 5 月住了 1 晚
10/10 有夠讚
Monique
2025 年 5 月 5 日
喜歡:住宿環境和硬體
Good experience but way too pricey
I was very impressed with the front desk help and professionalism. The room
was pristine. The iron did not work though but it was nice that they had an ironing board and iron allocated for each room. The beds were relatively comfortable and the pillows were super comfy.The cleaning staff knocked and woke me up an hour and a half before check out time asking if I was checking out.I think they should have a list of who is checking out and or has checked out and not disturb guests.My only complaint is the price for the room.I believe the rates were jacked up due to a graduation that weekend that many guest were attending. Over $300.00 was excessive especially since breakfast was not included. The room was commensurate with what I have paid in the neighborhood of $220 in similar markets.