"Really lovely stay here! Great location, lovely staff and comfortable rooms. The downsides are that there was a broken hook in our room so we couldn’t hang clothes during our showers, and there was a metal part of the bed sticking out, so when I got out of bed it cut my leg. "
"Bathrooms are awkwardly small and double bed rooms were also smaller than expected. Ended up in a downsized room from what we reserved and expected. The industrial adult playground aspect of the common area wasn't as interesting as the listing makes it seem. Above average location, but value overall isn't great due to cost per night. Not super impressed and we won't stay here again."
"Hotel itself is great. We stay here often when we are in Berkeley. However staff are not trained for 5* hotel.
Front desk is polite the most. There is no 5* wording and mannerism. Wait staff is indifferent and tired most of the evenings we dined there. A man who served at breakfast in a cafe was consistently dismissive and gloomy. Considering high end prices we expected a bit more enthusiasm and friendliness typical for such properties. That attitude takes away from the experience. "