2/10 很糟糕
Darren
團體旅遊
2025 年 7 月 15 日
喜歡：整潔度
不喜歡：員工素質、設施服務和住宿環境和硬體
Hi Team,
I spent 2 nights at this hotel on 12th and 13th July. I had competed in the Tour of Mont Blanc cycling event on 12th and specifically booked into this hotel for the pool and spa facilities to try and spend a few days recovering from this ultra endurance race.
We arrived at around midnight on 12th and checked in after 15 hours of cycling. The room was extremely warm and night porter advised air conditioning was broken. It was 26 degrees in the room and despite being extremely tired I was not able to sleep at all, I ended up on the bathroom floor with a blanket. This issue was not resolved on the 2nd night so again had little to no sleep.
We tried to book into restaurant on the 13th and advised it was fully booked. There didn’t appear to be anyone in the restaurant on Sunday evening as far as I could see. Also, tried to use the pool and steam room facilities and was again advised this needed to be booked in advance and was also full when I tried to use it and wasn’t available until after 7pm.
We had a very early flight on 14th and left at 6am having not been able to use the pool/ spa facilities, eat in the restaurant and get almost no sleep for both nights due to the air conditioning fault.
This was a really terrible experience and I don’t think it’s acceptable charging €700+ for the 2 nights and not be able to utilise essentially anything in the hotel, or even be able to get to sleep.
Darren
於 2025 年 7 月住了 2 晚