Extremely disappointing stay. The spa was nothing like advertised. No proper seating, just cold wet concrete blocks. We booked a package that included a relaxation room, only to be told on arrival it was closed due to "lack of staff," with no prior notice or mention online. We left the spa after an hour because there was nowhere to sit and relax.
The dinner was also misleading. It was sold as a 3-course meal, but in reality it was just a £45pp credit, which may or may not cover 3 courses depending on what you order.
Worst of all, the fire alarm went off at 10pm while we were in bed. We were told it would be resolved in 5 minutes, but it ended up going off on and off for nearly an hour. What was supposed to be a relaxing weekend turned into stress and frustration.
Would not recommend based on this experience.
Kishan
於 2025 年 5 月住了 1 晚
8/10 不錯哦
NICHOLAS,Chorley
2025 年 5 月 28 日
喜歡:整潔度、設施服務和住宿環境和硬體
Great location for harry potter world.
NICHOLAS
於 2025 年 5 月住了 1 晚
10/10 有夠讚
Jevgeni,LONDON
2025 年 5 月 27 日
I am celebrating my birthday 2nd time in this hotel. Very nice pool, great food in a restaurant.
Jevgeni
於 2025 年 5 月住了 1 晚
4/10 不太好
Keith
情侶出遊
2025 年 5 月 19 日
不喜歡:住宿環境和硬體
Sink had water leak, repair consisted of lots of towels at back, not good
Keith
於 2025 年 5 月住了 2 晚
8/10 不錯哦
Lindy
2025 年 5 月 16 日
喜歡:整潔度、員工素質和住宿環境和硬體
Lindy
於 2025 年 5 月住了 1 晚
6/10 一般般
Melisa
2025 年 5 月 9 日
Melisa
於 2025 年 5 月住了 1 晚
10/10 有夠讚
Bunny
2025 年 4 月 13 日
Bunny
於 2025 年 4 月住了 1 晚
10/10 有夠讚
Papo
2025 年 4 月 3 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
All good
Papo
於 2025 年 1 月住了 3 晚
10/10 有夠讚
Beverley
情侶出遊
2025 年 3 月 23 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Lovely hotel and super staff, we had an issue in our room, staff couldn't do enough to resolve it. Highly recommended!
Beverley
於 2025 年 3 月住了 1 晚
10/10 有夠讚
Lucy
2025 年 3 月 21 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great stay
Welcomed nicely on check in. Nice food in the bar. Didn’t use the facilities due to time restraints but it looked nice.
Lucy
於 2025 年 3 月住了 1 晚
10/10 有夠讚
Matthew
2025 年 3 月 17 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
.
Matthew
於 2025 年 3 月住了 1 晚
10/10 有夠讚
kadie J
商務旅客
2025 年 3 月 17 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very nice staff and accommodations
kadie J
於 2025 年 3 月住了 2 晚
8/10 不錯哦
真實旅客
家庭旅遊
2025 年 3 月 16 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
真實旅客
於 2025 年 3 月住了 1 晚
8/10 不錯哦
Nicola
商務旅客
2025 年 3 月 10 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very well trained, friendly and efficient front desk team.
Nicola
於 2025 年 3 月住了 1 晚
10/10 有夠讚
Charles
2025 年 3 月 10 日
Charles
於 2025 年 3 月住了 1 晚
8/10 不錯哦
Andrew
2025 年 3 月 2 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Andrew
於 2025 年 2 月住了 1 晚
8/10 不錯哦
Luke
2025 年 3 月 1 日
Luke
於 2025 年 2 月住了 1 晚
6/10 一般般
Lionel
2025 年 2 月 24 日
喜歡:整潔度、員工素質和設施服務
The staff both at fromt desk breakfast buffet and room service Maddie were excellent guests next to my room extremely noisy
Lionel
於 2025 年 2 月住了 13 晚
6/10 一般般
Paul
2025 年 2 月 23 日
喜歡:員工素質和客房舒適度
不喜歡:整潔度
Good but not great.
Lovely massage and spa usgaecslifhrly ruined by the state of the female changing rooms with a distinct smell of urine..we have stayed multiple times at this property but this was the worst time re state of changing rooms for female. We told the front of house staff but they said that it was being refurbished in August which isn’t any reason for this to the state of things now with no effort to try and rectify the state or smell.
Paul
於 2025 年 2 月住了 1 晚
10/10 有夠讚
Hannah
2025 年 2 月 21 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice short stay
Peaceful stay with a beautiful spa, the hotel itself was clean and the staff were very friendly and approachable