「Staff although speaking very limited English, were extremely nice and as helpful as they could be. Room was a good size and the bed was comfortable. I actually stayed here for a total of 13 nights. Good location with lots of local amenities, there is even a bus stop right outside the hotel. If I were to return to Astana then I would definitely stay here again. 」
「Staff was friendly and very accommodating. The hotel was very clean and front desk guy remembered my birthday! He spoke decent English but the rest of the staff does not know much English which is okay. 」
「Im Canadian and this was my first time in astana. The cab ride to here at night was beautiful, I checked in around 2 am, and there was security and the check in was fast and simple, i slept like a baby, it was very quiet, clean, and very comfortable. For the price, I have zero complaints and am very happy. Id stay here again, I dont mind that its a bit old, it has character and there is lots of cheap food walking distance. 」
「My brother and I had a wonderful experience staying in the Ritz Carlton Astana club room. The room is spacious and have a luxurious modern decoration throughout especially the bathroom with double sinks and lightings.
A special shout out to the club lounge staffs who are all very attentive and meet all our needs throughout our stay. They all have gone higher and beyond our expectations in remembering our names and what we have ordered previously. They have made our short stay extra special by...
「Nice hotel with great condition and friendly staff. However, the room cleaning was not very good. When I asked for anything they bring it fast. But there was a day when I put a card for cleaning the room but it didnt get cleaned. Other than that everything was great. 」
「Everything was great the staff had some problems coordinating my reservation with Expedia but in the end were happy to let me stay. I don’t think they ever found my reservation.」