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"The shuttle service was a joke as the bus served 4 different properties and only ran every 45 minutes. Took forever even though the hotel is next door to the airport. Hotel has never been renovated and the carpet in my room smelled like body odor. Check in clerk was smug and unhelpful. I am very disappointed that Expedia had given this hotel good marks. I rely on Expedia for accurate information and this was very disappointing."

"It was safe, well priced for its location and clean. I would have loved to have a microwave but all other amenities were good."

"Rooms didn’t have refrigerators or microwaves. Not sure how it’s classified as 4-star"

"Exactly what we were looking for-close to Union Sq. Felt very comfortable walking there. Hotel offers complimentary coffee nr lobby-the restaurant offered croissants for purchase, so perfect way to start day. Loved sitting in the comfortable couches and chairs in lobby. Would go back."

"I got to the hotel and around 10:00 AM. The staff made me wait for my room until 2:45 PM. Yes, 3:00 PM is their official check-in time, but leaving a 77 year old man waiting for almost five hours was bizarre. There was certainly a room ready for me before 2:45 PM...The shuttle bus service to the airport was also somewhat chaotic."

"Room was clean .bed /pillows were comfortable! Great location to all the tourists stuff.."

"As always, a solid experience in a lovely setting with friendly people"

"The hotel is in a great location, very clean and good amenities. The parking was very steep at $100 which I felt was very high. The facility was very clean and the room was very comfortable."

"Staff was exceptionally helpful Especially Eric and Victor, the managers. Would come back anytime I’m in the coty"