Awful experience! We arrived to check in, having ducked out of our friends’ wedding to do so, only to be told that we didn’t have a room booked. We showed the guy on reception our reservation with hotels.com and he said they’d changed management and weren’t using hotels.com anymore. After saying he didn’t have a room, he then said he could give us one with a broken drawer (?!) but we’d have to pay for it and claim what we’d already paid back from hotels.com After further discussion he finally agreed to let us have the room. We returned to the wedding (an hour later!) and when we got back to the hotel afterwards we had to call a mobile number to get the receptionist back to let us in. It was the strangest experience! The hotel itself was very dated and, despite the grand staircase, looked run down and tatty. Our room was fine but the broken drawer paled into insignificance when faced with a dodgy shower and sink taps which gurgled and spat when turned on, and windows that let in every sound from the street below. In fairness, the bed wasn’t uncomfortable but the whole place felt like a hostel. Obviously no breakfast or refreshments as no on-site reataurant, but at least the parking was free. Not somewhere we will rush back to but acceptable at a push.