While the location of this property is undeniably excellent, everything else fell far short of expectations for a 5-star hotel. I would generously rate it at 3 stars maximum.
The interior felt dated and worn, with damaged furniture, strange layouts, and an overall lack of upkeep. The design choices were confusing—particularly in my room, where the hallway had a frosted glass window with no curtain, offering minimal privacy. I’ve stayed in many hotels, and I’ve never encountered such an odd and impractical design.
The check-in process was also poorly organized, with a queue forming in front of the entrance, obstructing access to the elevator and creating an awkward flow.
In short, this property is in serious need of renovation and modernization. It simply does not look like a 5-star hotel to me.