Disappointing Accommodations and Unacceptable Customer Service
My room was dated and subpar, with broken or chipped furnishings/flooring and a very uncomfortable bed. I informed the front desk about the bed, but the overall accommodations were disappointing enough that, despite booking a full week, I chose to leave after just one night and I appreciated receiving a full refund for the remaining days.
Unfortunately, the customer service experience was even more disturbing than the condition of the room. When I politely asked the hotel attendant for his name or identifying information so I could follow up with Expedia if any issues arose with my refund, he became defensive and belligerent, told me to contact Expedia. When I repeated my request for his information, the attendant threatened to call the police, and told me to “go back to your country.” This behavior was completely unprovoked and unacceptable. I felt disrespected and experienced the interaction as racist and discriminatory. I felt unsafe as a solo female foreign traveler.
Initially, I would not have recommended this hotel because of the accommodations alone. After this experience, I would strongly advise others to consider alternatives. Poor accommodations can be disappointing, but disrespectful and discriminatory treatment of a guest is completely unacceptable.