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Hotel Pier Bacalar - All Inclusive

3.0 star property
Beachfront hotel with spa services

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Photo gallery for Hotel Pier Bacalar - All Inclusive

Front of property
Exterior
Restaurant
Restaurant
Outdoor wedding area

Popular amenities

  • Spa
  • On private beach
  • Bar
  • Pet friendly
  • All inclusive
  • Room service

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Comfort Room, 2 Queen Beds, Balcony, Garden View

Comfort Room, 2 Queen Beds, Balcony, Garden View | View from room

Comfort Room, 2 Queen Beds, Balcony, Garden View

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Air conditioning
Mini-fridge
Flat-screen TV
Premium bedding
Separate bedroom
Private bathroom
Free bottled water
  • 11 Ping (36 square meters)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Panoramic Cabin, 1 King Bed, Lake View

Panoramic Cabin, 1 King Bed, Lake View | 1 bedroom, premium bedding, free WiFi, bed sheets

Panoramic Cabin, 1 King Bed, Lake View

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Premium bedding
Separate bedroom
Private bathroom
Free bottled water
Satellite channels
  • 7.56 Ping (25 square meters)
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Panoramic Room, 1 King Bed, Terrace, Partial Lake View

1 bedroom, premium bedding, free WiFi, bed sheets

Panoramic Room, 1 King Bed, Terrace, Partial Lake View

Highlights

Balcony
Air conditioning
Mini-fridge
Flat-screen TV
Premium bedding
Separate bedroom
Private bathroom
Free bottled water
  • 11 Ping (36 square meters)
  • Partial lake view
  • Sleeps 2
  • 1 King Bed
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About the neighborhood

Map
Km. 26 carretera Chetumal-Cancun, Avenida Costera lote 43-44, Bacalar, QROO, 77930

What's nearby

  • Lake Bacalar - 4 min drive - 1.8 km
  • Laguna Bacalar Ecological Park - 10 min drive - 8.2 km
  • Fort of San Felipe - 11 min drive - 8.9 km
  • Municipal Spa of Bacalar - 12 min drive - 9.6 km
  • Cenote Cocalitos - 15 min drive - 12.5 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 49 min drive

Restaurants

  • ‪La Playita - ‬8 min drive
  • ‪Marisqueria el Taco Loco - ‬5 min drive
  • ‪El Sazón a la Mexicana - ‬7 min drive
  • ‪Finisterre Bacalar - ‬8 min drive
  • ‪Yerbabuena - ‬8 min drive

About this property

Hotel Pier Bacalar - All Inclusive

All-inclusive hotel near Lake Bacalar
A terrace, a coffee shop/cafe, and a garden are just a few of the amenities provided at Hotel Pier Bacalar - All Inclusive. This hotel is a great place to bask in the sun with a private beach and beach massages. Treat yourself to a deep-tissue massage or other spa services. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • Free self parking
  • A roundtrip airport shuttle (surcharge), a free beach club on site, and express check-out
  • Express check-in, a 24-hour front desk, and tour/ticket assistance
Room features
All guestrooms at Hotel Pier Bacalar - All Inclusive boast thoughtful touches such as premium bedding and air conditioning, as well as amenities like free WiFi and free bottled water.
More amenities include:
  • Bathrooms with showers and free toiletries
  • 22-inch flat-screen TVs with satellite channels
  • Mini fridges and daily housekeeping

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English, Spanish

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  • Hot Tub
  • Spa
  • Parking included
8.8 out of 10, Excellent, 350 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Free beach club

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach towels
  • Beach umbrellas
  • Dock
  • Garden
  • On a lake
  • On a private beach
  • Outdoor furniture
  • Picnic area
  • Terrace

Spa

  • Deep-tissue massages
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 2 buildings
  • 2 floors
  • Designated smoking areas (fines apply)
  • Traditional architecture

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 22-inch flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Limited room service
  • Mini-fridge

More

  • Air conditioning

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 48.85 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: MXN 500 per person (one-way)
  • Airport shuttle fee per child: MXN 600 (one-way), (up to 18 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Hotel Wayak Bacalar All Inclusive
Hotel Wayak All Inclusive
Wayak Bacalar All Inclusive
Wayak All Inclusive
Hotel Pier Bacalar
Pier Bacalar Inclusive Bacalar
Hotel Pier Bacalar All Inclusive
Hotel Wayak Bacalar All Inclusive
Hotel Pier Bacalar - All Inclusive Hotel
Hotel Pier Bacalar - All Inclusive Bacalar
Hotel Pier Bacalar - All Inclusive Hotel Bacalar

Frequently asked questions

Is Hotel Pier Bacalar - All Inclusive pet-friendly?

Yes, pets are allowed at this property.

How much is parking at Hotel Pier Bacalar - All Inclusive?

Self parking is free at this property.

What time is check-in at Hotel Pier Bacalar - All Inclusive?

Check-in start time: 3 PM; Check-in end time: anytime.

What time is check-out at Hotel Pier Bacalar - All Inclusive?

Check-out is at noon.

Does Hotel Pier Bacalar - All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 500 per person applies.

Are there all-inclusive benefits at Hotel Pier Bacalar - All Inclusive?

Yes, the property is all-inclusive.

Where is Hotel Pier Bacalar - All Inclusive located?

This Bacalar hotel is on the beach, 0.5 mi (0.8 km) from Lake Bacalar, and within 6 mi (10 km) of Laguna Bacalar Ecological Park and Canal de los Piratas. Cenote Negro and Polytechnic University of Bacalar are also within 6 mi (10 km).

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Hotel Pier Bacalar - All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 35 out of 99 reviews
Rating 8 - Good. 23 out of 99 reviews
Rating 6 - Okay. 22 out of 99 reviews
Rating 4 - Poor. 9 out of 99 reviews
Rating 2 - Terrible. 10 out of 99 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Not what was expected

We paid close to $250 for one night at this hotel. Upon check-in they attempted to give us a small stuffy room that looked like something out of an Adirondack mountain cabin, think plaid, brown and rust palette etc. The staff was nice enough to move us into a better room after some pleading and sharing the details of our reservation. The new room had large windows that wouldn’t open, equally unappealing decor and a balcony which you could access from the room give that the windows wouldn’t open. There was also a huge tv, shiny cheap white floor etc. To top it off they were doing construction on the room next to us until about 5pm. The lake area was very nice and the food good and staff pleasant and helpful however the ugly concrete building in no way fits into the environment (there are no signs to the hotel which makes me wonder if they even have permits?) . Perhaps if we were paying 100 USD a night rather to than 250 we would have had lower expectation and been less critical.
Stayed 1 night in Dec 2017

4/10 Poor

Garilyn

Disliked: Staff & service, amenities, property conditions & facilities
The lake is beautiful, but the property is very rustic. They tried to over charge me by $100. The food and drink was very limited. Very scary road to get there.
Stayed 1 night in Jan 2022

10/10 Excellent

Teresita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mi primer experiencia All inclusive

Es un excelente hotel, con habitaciones súper amplias, baños limpios, el servicio de comida, bueno, aunque les falta actualizar su menú, los servicios de recorrido se cobran aparte, así como el servicio de masajes, $2800 un recorrido a la laguna, privado, por 4 personas, sí van en familia que sobrepase este número aumenta más el costo del recorrido.....
Stayed 2 nights in Jan 2022

6/10 Okay

Kwangmin

Disliked: Property conditions & facilities
It is totally natual environment. Need to improve food and beverage service if you want to keep the all- inclusive service.
Stayed 2 nights in Dec 2021

6/10 Okay

RICARDO

Liked: Cleanliness, property conditions & facilities
El "todo incluido" no incluye transporte del aeropuerto al hotel, el cual es caro, les recomiendo no usar el del aeropuerto y googlear sitios de taxi cercanos. La variedad de comida es poca, si llegan anes del checkin (3pm) no les dan acceso al todo incluido hasta pasar la hora del checkin. El hotel está un poco alejado del pueblo y de todos los otros lugares de bacalar, el hotel es pequeño y cuenta con pocas habitaciones, la laguna que tiene es muy limpia y tranquila, en general me gustó
Stayed 2 nights in Nov 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Not bad.

Its a very small resort. The bar is limited without many options. The food is made fresh as you order but the portions are tiny. Everything shuts down at 9pm. The water in the bathroom has a funny smell. The road to drive to the resort is very dangerous and unpaved. There are also no signs to help you find the resort. Not the greatest value for the money spent.
Stayed 2 nights in Nov 2021

2/10 Terrible

Eduardo

Disliked: Cleanliness, property conditions & facilities
Todo está bien pero la carretera para llegar al hotel es de lo peor es imposible llegar al menos que te lleven en vehículo 4x4 solo por eso no regreso asta que arreglen el camino
Stayed 2 nights in Oct 2021

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
The all inclusive is okay in the sense that the rooms were clean and the food was available, however the value for money is not quite there as the place looks not well kept and even the pier which they have in their name has seen better days.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar para la familia
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
La entrada muy inaccesible para los vehículos chicos , el olor insoportable a cañería dentro de las habitaciones, las fotos con las que promocionan el lugar , nada que ver con la realidad , abres las cortinas de la ventana y dan a una pared sucia. Expedia no debería de promocionar un hotel así como este
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great for a relaxed getaway. The food is great and the view is amazing.
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small hotel but perfect! It’s quiet, I’m the lagoon, staff is very friendly, in the middle if the jungle, and the food is delicious!!
Stayed 2 nights in Jun 2021

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would definitely come back!!

Amazing place! Good fresh food and friendly service. It’s quiet & private. Direct access to lagoon. Free use of kayaks. If you book a tour, they pick you up from pier. Love how quiet, safe and secluded the hotel is.
Stayed 5 nights in Jun 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well-kept and right on the lagoon. The rooms were clean and roomy. The food was very good and had a variety of options. Some of the complaints we had were the following: The location of this hotel is right outside the town. At the moment, the lagoon at this location does not have the blue colors. It has a green tint. It is still beautiful but you will have to book a tour to see the blue colors of the lagoon. If you are staying in town, you will have access to bluer waters as well. The food, although delicious, took a long time to prepare. We sometimes had to wait 30 minutes to get it. We usually ordered and went to play in the lagoon as we waited. The hotel has a nice pier over the lagoon with hammocks and stairs. It was a very nice area for our kids to play in. We were also able to use the kayaks for free. One last thing, the road leading into the hotel is not in the best condition. However, we were able to get in and out with our car.
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos encantó, amamos el lugar super tranquilo si buscas dónde relajarte la comida riquísima y el personal son un amor todos te tratan y te hacen sentir como en casa, está súper cerca del pueblo de bacalar así que puedes salir a conocer. Sin duda regresaremos amamos todo El personal, las habitación, el lugar, la comida y la comodidad
Stayed 4 nights in May 2021

10/10 Excellent

Dalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super lugar

La atencion desde que llegas a Recepción es excelente, la comida deliciosa y la atencion de Omar super buena! Un lugar para relajarse y disfrutar de sus amacas, columpios en la laguna de Bacalar,
Stayed 2 nights in Mar 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The adventure to ride in off road with small car Is fun not to difficult but be aware from highway to property it’s bumpy and a little scary but safe
Stayed 1 night in Mar 2021

6/10 Okay

Cristina

Liked: Staff & service, property conditions & facilities, room comfort

No colors

It was a little hard to find the entrance to the hotel from the road si ves it doesn’t have the name marked. The entrance shows another complex name. The Bacalar lake has lost the beautiful colors due to many hurricanes that have hit the coast and the main attraction is now gone. The hotel is nice but it need lots of work to make it superior. All the personnel are very helpful and friendly. The restaurant menu is limited.
Front of my room
Beautiful pier but don’t go inside the water, you will be disappointed when your feet touch the slimy bottom
Grey color of the water
Stayed 2 nights in Mar 2021

10/10 Excellent

Karina, Mexico City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The All-Inclusive plan is really good, but the best of this hotel is its staff. All great people who made our stay pleasant and unforgettable.
Stayed 2 nights in Jan 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy Recomendable

Una excelente opción en todos los sentidos, junto a la Laguna, excelente servicio, excelente comida, y una vista increíble desde la habitación. Recomendable.
Stayed 2 nights in Jan 2021

8/10 Good

marcos

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Bom

Lugar lindo. Pena que havia apenas um garçon para servir todos os hóspedes e faltaram alguns itens do all inclusive
Stayed 2 nights in Jan 2021

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2020

6/10 Okay

Carmen

Stayed 1 night in Dec 2020

8/10 Good

Verified traveler

Stayed 5 nights in Nov 2020

4/10 Poor

Verified traveler

Stayed 5 nights in Nov 2020