室外游泳池

奧斯丁機場希爾頓惠庭飯店的評分

3 out of 5
奧斯丁機場希爾頓惠庭飯店
1705 Airport Commerce Drive, Austin, TX

評論

9.2

太棒了

10 分,有夠讚;540 則評論中有 381 則" "
8 分,不錯哦;540 則評論中有 99 則" "
6 分,一般般;540 則評論中有 38 則" "
4 分,不太好;540 則評論中有 15 則" "
2 分,很糟糕;540 則評論中有 7 則" "

9.4/10

整潔度

9.4/10

員工素質

9.2/10

設施服務

9.2/10

住宿環境和硬體

9.2/10

環保程度

評論

10/10 有夠讚

Gwendolyn

喜歡:整潔度、員工素質和住宿環境和硬體
Professional and friendly staff. Plumbing in room and water pressure needs looking at. We were on the 2nd floor. Water pressure to take a shower was POOR
於 2024 年 5 月住了 1 晚
Chrisse 於 2024年5月17日回覆
Hello Gwendolyn,Thank you for the 5-star rating! We're glad you found the staff professional and friendly. We love guests who appreciate our staff! Thank you as well for letting us know regarding the water pressure and we'll definitely have that checked right away. Our apologies for the inconvenience it had caused. We hope to welcome you back soon on your next visit!

10/10 有夠讚

Richie

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great, friendly staff. There was a maintenance issue and they did everything they could to make sure it didn’t impact our stay. Nice area with lots around it.
於 2024 年 4 月住了 1 晚
Chrisse 於 2024年4月21日回覆
Hello Richie,Thank you for choosing Home2 Suites by Hilton Austin Airport and we greatly appreciate your kind words. We're grateful for your patience and understanding and we're glad to hear that you enjoyed your stay. We hope to welcome you home again soon. Safe travels!

10/10 有夠讚

Randall

喜歡:整潔度、員工素質和住宿環境和硬體
easy checkin
於 2024 年 4 月住了 1 晚
Chrisse 於 2024年4月14日回覆
Hello Randall,Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

8/10 不錯哦

Christine

喜歡:整潔度、員工素質和住宿環境和硬體
I needed a nice and safe hotel close to the airport so that I could make a 5 a.m. flight. This one perfectly fit the bill and I'd recommend it to others with the same requirements. (Though being close to the airport meant jet noise, so likely not a venue for a vacation.)
於 2024 年 4 月住了 1 晚
Chrisse 於 2024年4月14日回覆
Hello Christine,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations and that it suited your needs. We look forward to welcoming you back to our hotel in the future!

10/10 有夠讚

Patricia

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The rooms are big and roomy and very comfortable. The hotel is just a quick drive back to the airport.
於 2024 年 4 月住了 1 晚
Chrisse 於 2024年4月14日回覆
Hello Patricia,Thank you for choosing to stay with us and I am glad to hear that your stay went well. We are thrilled that you liked our property and hotel rooms. We hope to welcome you home again soon!

10/10 有夠讚

Jacob

喜歡:員工素質
於 2024 年 4 月住了 1 晚
Chrisse 於 2024年4月14日回覆
Hello Jacob,Thank you for choosing Home2 Suites and for staying with us. We greatly appreciate the feedback and the perfect rating! We'll see you again on your next visit!

10/10 有夠讚

John

喜歡:整潔度、員工素質和住宿環境和硬體
Breakfast selection so-so
於 2024 年 4 月住了 1 晚
Chrisse 於 2024年4月14日回覆
Hello John,I appreciate your positive feedback about our hotel. We are glad to hear that you had an enjoyable stay, and we can't wait to welcome you back next time.

4/10 不太好

LaShawn

喜歡:整潔度
不喜歡:員工素質
於 2024 年 3 月住了 8 晚
Home2 Team 於 2024年4月3日回覆
Dear LaShawn,Thank you for your feedback on your recent stay. Please take my apology for the less than satisfactory experience you had with us. We always try to provide the best service to our guests and our hotel has always taken pride in ensuring that our guests have the feeling of it being away from home. We hope you will be giving us another chance and returning to our hotel in the future.

10/10 有夠讚

Leilanie

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Chrisse 於 2024年4月2日回覆
Hello Leilanie,Thank you for your feedback on your recent stay with us. We're glad to hear that you enjoyed your stay and we hope to welcome you back on your next visit!

10/10 有夠讚

Martha

於 2024 年 3 月住了 1 晚
Chrisse 於 2024年4月14日回覆
Hello Martha,Thank you for choosing to stay with us and I am glad to hear that you had a wonderful stay! We look forward to welcoming you back to the hotel in the near future.

10/10 有夠讚

Winfred

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very nice staff. Very clean. Rooms are really big and nice.
於 2024 年 2 月住了 12 晚
Chrisse 於 2024年3月5日回覆
Hello Winfred,Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant, and you found our hotel rooms big and nice. I’m looking forward to having you again as a guest in our hotel.

10/10 有夠讚

Stormy

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Chrisse 於 2024年2月28日回覆
Hello Stormy,We appreciate your feedback on your recent stay at Home2 Suites by Hilton Austin Airport. We're glad to hear that everything went well in your stay and we hope to see you again on your next visit!

10/10 有夠讚

Jessica

於 2024 年 2 月住了 1 晚
Chrisse 於 2024年2月9日回覆
Hello Jessica,Thank you for your review and for choosing our hotel, Home2 Suites by Hilton Austin Airport! I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

8/10 不錯哦

Angela M

家庭旅遊
喜歡:整潔度和員工素質
A nice stay clean great staff. Patio furniture worn out in front.
於 2024 年 1 月住了 3 晚
Chrisse 於 2024年2月9日回覆
Hello Angela,Thank you for staying at Home2 Suites by Hilton Austin Airport. We appreciate your honest feedback and we're sorry to hear about the furniture being worn out. Please rest assured that we're continually working to improve our amenities to enhance our guest experience. We hope to have the opportunity to welcome you back in the future.

8/10 不錯哦

Ruth,COLORADO SPRINGS

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good location to stay for getting to the Airport
於 2024 年 1 月住了 1 晚
Chrisse 於 2024年1月18日回覆
Hello Ruth,Thank you for staying at Home2 Suites by Hilton Austin Airport! We appreciate your time and effort in sharing your recent experience with us. We look forward to welcoming you back to the hotel in the near future.

8/10 不錯哦

Nara

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
It’s convenient but felt a bit unsafe. Room is clean but shower head needs replacement.
於 2023 年 12 月住了 14 晚
Chrisse 於 2024年1月9日回覆
Hello Nara,Thank you for staying at Home2 Suites by Hilton Austin Airport. We're sorry to hear that you felt a little bit unsafe and the shower head issue you encountered during your stay. Our hotel has always taken pride in ensuring that our guests have the feeling of it being away from home and providing a safe and enjoyable stay. We hope you will still consider in staying with us again in the future!

6/10 一般般

Martin

於 2023 年 12 月住了 1 晚
Chrisse 於 2024年1月9日回覆
Hello Martin,Thank you for staying at Home2 Suites by Hilton Austin Airport. We appreciate your time and effort in sharing your experience. Customer satisfaction is our No. 1 priority here at Home2 Suites, and we'd love another opportunity to wow you!

2/10 很糟糕

Michael

於 2023 年 12 月住了 1 晚
Chrisse 於 2024年1月9日回覆
Hello Michael,Thank you for staying at Home2 Suites by Hilton Austin Airport. We appreciate your time and effort in sharing your experience with us. We're saddened to hear that you have a less than pleasant stay and we would like to apologize. We’re taking steps to ensure we maintain our high standards of customer service in the future.

10/10 有夠讚

Ann

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The rooms/suites are huge and beautifully decorated and supplied with everything you might need. We were surprised to find nice ceramic dishes and mugs...even a cutting board! Only wish we could have stayed longer!
於 2023 年 11 月住了 1 晚
Chrisse 於 2023年11月7日回覆
Hello Ann,Thank you for taking the time to share your wonderful experience with us. We're thrilled to hear that you loved our suites and we're looking forward to welcoming you home again soon. Hopefully longer this time!

10/10 有夠讚

Reginald

於 2023 年 10 月住了 2 晚
Chrisse 於 2023年11月1日回覆
Hi Reginald,Thank you for staying at Home2 Suites by Hilton Austin. We really appreciate the perfect 10 and we're glad to hear that you enjoyed your stay with us. We look forward to welcoming you again soon!

10/10 有夠讚

Reginald

於 2023 年 10 月住了 4 晚
Chrisse 於 2023年11月21日回覆
Hello Reginald,Thank you for staying at Home2 Suites by Hilton Austin Airport. We're delighted to hear that you enjoyed your stay and we thank you for sharing your experience with us. We look forward to welcoming you home again soon!

6/10 一般般

真實旅客

家庭旅遊
喜歡:員工素質
不喜歡:住宿環境和硬體
於 2023 年 10 月住了 4 晚
Chrisse 於 2023年10月31日回覆
Dear Guest,Thank you for choosing Home2 Suites by Hilton Austin Airport. We appreciate your time and effort in sharing your experience with us. Your feedback is important to us as it helps us in making decisions that would improve our hotel.

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 4 晚
Chrisse 於 2023年10月25日回覆
Thank you for your recent stay at Home2 Suites by Hilton Austin Airport! We appreciate your time and effort in sharing your experience with us. We hope to welcome you home again soon!

10/10 有夠讚

Ronald

商務旅客
Great place to stay!
於 2023 年 10 月住了 5 晚
Chrisse 於 2023年10月23日回覆
Hi Ronald!Thank you for choosing Home2 Suites! We greatly appreciate your review and we're delighted to hear that you found our hotel a great place to stay. We couldn't wait to welcome you home again soon!

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 1 晚
Chrisse 於 2023年9月24日回覆
Dear Guest,Thank you for staying at Home2 Suites by Hilton Austin Airport! We appreciate your time and effort in sharing your experience with us. We hope to welcome you home again soon!

4/10 不太好

真實旅客

商務旅客
不喜歡:整潔度、員工素質和住宿環境和硬體
The ice bucket was dirty. The shower door wouldn’t close.
於 2023 年 9 月住了 3 晚
Chrisse 於 2023年9月28日回覆
Thank you for staying at Home2 Suites by Hilton Austin Airport. We appreciate your time and effort in sharing your experience with us and we're sorry to hear about the issues you encountered during your stay. We will look into these, and improvements will be made in no time. We sincerely hope that while you were disappointed with your previous stay, we may one day have the opportunity to change your impression of us.

10/10 有夠讚

Benjamin

於 2023 年 9 月住了 11 晚
Chrisse 於 2023年10月31日回覆
Hello Benjamin,Thank you for staying at Home2 Suites by Hilton Austin Airport. We appreciate your time and effort in sharing your experience with us and we're glad to hear that you had a good stay. We hope to welcome you home again soon!

10/10 有夠讚

Linda

喜歡:整潔度、員工素質和住宿環境和硬體
Great property, clean
於 2023 年 9 月住了 1 晚
Chrisse 於 2023年9月24日回覆
Hello Linda,Thank you for choosing Home2 Suites by Hilton Austin Airport. We're glad to hear that you found the property clean and that you had a pleasant experience with us.We're looking forward to seeing you on your next visit!

10/10 有夠讚

Veronica

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 1 晚
Chrisse 於 2023年9月8日回覆
Hello Veronica,Thank you for staying at Home2 Suites Austin Airport. We're delighted to hear about your great experience on your recent stay with us. We appreciate the perfect 10 rating and we're proud you chose Home2 Suites as your second home! We hope to welcome you back next time!

10/10 有夠讚

Tu

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Breakfast and apple included
於 2023 年 9 月住了 1 晚
Chrisse 於 2023年9月8日回覆
Hello Tu,Thank you for your recent stay at Home2 Suites Austin Airport! We're glad to hear that you had an enjoyable stay, and we can't wait to welcome you home again soon!

10/10 有夠讚

Jeremy

於 2023 年 8 月住了 1 晚
Chrisse 於 2023年9月24日回覆
Hi Jeremy,We appreciate your 5-star rating! Thank you for your feedback and we really appreciate it.We hope to welcome you home again soon!

10/10 有夠讚

Karl

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Everything was great with the property would definitely stay again.
於 2023 年 8 月住了 1 晚
Chrisse 於 2023年8月24日回覆
Hi Karl!Thank you for staying at Home2 Suites Austin Airport. We are thrilled to hear that you had a great stay, and we really appreciate your feedback in sharing your positive experience with us. We can't wait to welcome you home again!

10/10 有夠讚

Yermery

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very clean, easy check-in process. Suites are very comfortable (beds, space, facilities, etc). So accessible to the airport. The provide breakfast with a variety of fruits, oatmeal, eggs, breads, cereals, juice and coffee.
於 2023 年 8 月住了 1 晚
Chrisse 於 2023年8月9日回覆
Hello Yermery,Thank you for your recent stay at Home2 Suites Austin Airport! We're thrilled to hear that you had a very comfortable and enjoyable stay with us. We really appreciate the kind words! It is always our goal to provide suites and services that make our guests smile and we're proud we did not fail you!We are looking forward to welcoming you again soon!

6/10 一般般

Martha

於 2023 年 7 月住了 1 晚
Chrisse 於 2023年8月9日回覆
Hello Martha,Thank you for choosing and staying at Home2 Suites Austin Airport. We appreciate your review, and please know that your feedback is very important to help us improve the hotel.We hope to see you again in the future!

6/10 一般般

DeShinta

於 2023 年 7 月住了 4 晚
Chrisse 於 2023年9月1日回覆
Hello DeShinta,Thank you for choosing Home2 Suites Austin Airport and for sharing your feedback from your stay. It is feedback such as yours that enables us to improve our service. We'd love to see you again and we hope the next time you visit we may have the opportunity to change your impression of us!

6/10 一般般

Amber

不喜歡:住宿環境和硬體
Bathroom doors would not close The bed was hard and so uncomfortable unlike other Home2Suites Breakfast was not horrible
於 2023 年 7 月住了 3 晚
Chrisse 於 2023年9月1日回覆
Hello Amber,Thank you for staying at Home2 Suites by Hilton Austin Airport! We appreciate your time and effort in sharing your experience with us. We wish to apologize for the less than pleasing experience you had during stay. Please know that your feedback is very important as this will help us guide in making decisions that would improve our hotel. We sincerely hope that while you were disappointed with your previous stay, we may one day have the opportunity to change your impression of us.

4/10 不太好

Lindsy

家庭旅遊
喜歡:員工素質和住宿環境和硬體
不喜歡:整潔度和客房舒適度
The room caused allergies during the trip. The air in the bedroom only blew like a fan, it was not cold at all. We killed a large roach in the bathroom. When we shared these issues with the front desk, they appeared nonchalant.
於 2023 年 7 月住了 2 晚
Chrisse 於 2023年8月9日回覆
Hi Lindsy,Thank you for your recent stay at Home2 Suites Austin Airport. We wish to apologize for the less than pleasing experience you had during your stay. We ensure to make immediate improvements as we work together to raise our service standards. We sincerely hope that while you were disappointed with your previous stay, we may one day have the opportunity to change your impression of us.

10/10 有夠讚

Marco

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
Nice location, clean rooms, breakfast it’s good too.
於 2023 年 7 月住了 1 晚
Chrisse 於 2023年7月17日回覆
Hello Marco,Thank you for choosing Home2 Suites! We appreciate your feedback and we're thrilled to hear that you loved your stay. We wish to see you on your next stay with us!

8/10 不錯哦

Dannell

喜歡:整潔度、住宿環境和硬體和客房舒適度
於 2023 年 6 月住了 1 晚
Chrisse 於 2023年7月7日回覆
Hello Dannell,Thank you for staying at Home2 Suites Austin Airport. We appreciate your time and effort in sharing your experience with us. We hope to welcome you back next time!

2/10 很糟糕

Luis

團體旅遊
不喜歡:整潔度和住宿環境和硬體
The room that we were initially given had a nosey air-condition. The unit raddle very loudly. The bed room had a burn mark in the carpet that was about the size of a half dollar coin. I complained to the front desk and was given another room, but it was not a suite like I paid for. At about 1:00am, we were awaken by loud yelling and banging coming from the room directly next to us. We became concerned and called the front desk. When we checked out, about two hours later, we noticed that the room number to that room was knocked off the wall. I am a participant of Hilton Honors and this is the worst Hilton Hotel I've stayed at.
於 2023 年 6 月住了 1 晚
Chrisse 於 2023年7月7日回覆
Hi Luis,Thank you for staying at Home2 Suites Austin Airport. We're sorry to hear about any dissatisfaction you experienced during your stay. Our goal is to provide excellent guest experiences, so we are very sorry to have let you down. We have taken your feedback on board, and we will strive hard to make improvements accordingly.

10/10 有夠讚

Lincoln

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Very clean hotel, Super nice staff. Austin is not recommended but if you have to go there, this is the hotel to stay at.
Chriss 於 2023年6月24日回覆
Hello Lincoln,Thank you for choosing Home2 Suites and we thank you for your awesome feedback. We can't wait to welcome you back next time!

6/10 一般般

Kittye

喜歡:住宿環境和硬體
When I booked this room, the pictures showed a one bedroom , and an open common space. When we arrived and check-in, the room we got was all one big common space. I feel like the pictures given to expedia by the hotel was very misleading, and I was very disappointed. what pictures are shown should be what I pay for each time. I was very let down, and there was nothing they hotel staff could do to rectify the situation.
於 2023 年 6 月住了 1 晚
Chrisse 於 2023年6月24日回覆
Hello Kittye,Thank you for letting us know about the issues that you experienced during your recent stay at our property. Rest assured, we are taking steps to follow-up with the Third Party and get these all fix in no time. We look forward to welcoming you back to the hotel in the near future!

10/10 有夠讚

Elizabeth

家庭旅遊
喜歡:整潔度和住宿環境和硬體
Limited nearby dinner options but the bar restaurant at the Cambria Hotel across the parking lot was great! The cheeseburger was terrific!
於 2023 年 6 月住了 1 晚
Chrisse 於 2023年6月12日回覆
HI Elizabeth!Thank you for your recent stay at Home2 Suites! We appreciate your feedback, and we hope to welcome you back next time.

8/10 不錯哦

Clay

於 2023 年 6 月住了 3 晚
Chrisse 於 2023年7月7日回覆
Hi Clay,Thank you for your recent stay at Home2 Suites Austin Airport. We appreciate your feedback and we look forward to welcome you home soon!

10/10 有夠讚

Amy

於 2023 年 4 月住了 2 晚
Chrisse 於 2023年5月2日回覆
Hi Amy,Thank you for your recent stay at Home2 Suites Austin Airport! Greatly appreciate the review and the perfect 10 rating, glad we did not let you down! We hope to welcome you home again soon!

10/10 有夠讚

Crystal

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
All staff was very helpful and courteous we love staying at this hotel .
於 2023 年 4 月住了 3 晚
Chrisse 於 2023年4月25日回覆
Hi Crystal,Thank you for staying at Home2 Suites Austin Airport! We're glad to hear that you had an enjoyable stay with us and we appreciate the great review. We look forward to welcome you again soon!

10/10 有夠讚

Jeffrey

於 2023 年 4 月住了 1 晚
Chrisse 於 2023年5月16日回覆
Hi Jeffrey,Thank you for staying at Home2 Suites Austin Airport. We're glad to hear that you enjoyed your stay, and we appreciate your review. We hope to welcome you home again soon!

8/10 不錯哦

Tad

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
2 thumbs up
Very friendly and attentive staff and the facility was clean, organized, and well lit/safe. Will definitely come back!
於 2023 年 4 月住了 2 晚
Chrisse 於 2023年4月17日回覆
Hi Tad,Thank you for your recent stay at Home2 Suites Austin Airport. We appreciate your positive feedback and we're thrilled to hear that you loved your stay. We couldn't wait to welcome you home again on your next visit!

10/10 有夠讚

Caren

團體旅遊, 家庭旅遊
喜歡:整潔度、員工素質和設施服務
Our room was big and perfect for what we needed. Staff was very nice and friendly.
於 2023 年 2 月住了 1 晚
Chrisse 於 2023年3月22日回覆
Hi Caren,Thank you for choosing Home2 Suites by Hilton Austin Airport. We are delighted to hear that you enjoyed your stay and we greatly appreciate your time and effort in sharing your wonderful feedback with us. We look forward to welcome you back on your next visit!

10/10 有夠讚

Precylou

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The room is clean and equipped with kitchen stuff. Never used them but it was amazing to know tgat they have them. Breakfast was anazing too.
於 2023 年 2 月住了 1 晚
Chrisse 於 2023年3月22日回覆
Hi Precylou,Thank you for your awesome feedback! We appreciate the 5 stars, and we couldn't wait to welcome you back soon at Home2 Suites!