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"Fantastic location and gorgeous room. While the service was efficient, it felt more transactional than welcoming, which made the experience less personal than I’d hoped."

"The room was great. Huge balcony overlooking the English Channel. Even the bathroom had a balcony. Good size modern bathroom with plenty of mirror space and nice shower. Check in desk staff was great. Bar staff friendly. Dinner (steaks and my son had a burger) at restaurant was very good. Taxis are a big problem. Sat for an hour 3 times waiting for a taxi. Almost couldn’t get one to the train station when it was time to leave. No Ubers or bus. No other options I was told by the desk clerk with no empathy. Different desk clerk than when we checked in. Fortunately I called the taxi driver we had already used and he made it a priority to get us to the train on time to catch our flight. Other than that I was very pleased with the hotel. Dover just needs Uber or more taxis. Call for a taxi LONG before you need one and expect to wait. Thank God we headed to the train station early that day. They had told us no cruise ships in port so it wouldn’t be a problem getting a taxi. That turned out to be wrong. It was raining lightly and I was told they were all doing school runs. "

"Loved bar but bright lighting in reception ruined ambience of bar! "

"The decor was lovely and very clean. The bathroom was gleaming and they provided everything you need. Breakfast is made to order. Hosts were friendly."

"Nice"

"Staff were friendly and helpful"

"Loveley size room but very dated. Bathroom was very shabby. Enjoyed sitting by the lake having a drink. Loverly hotel by the lake but in massive need of updating."

"Really friendly welcome at reception and we quickly got our keys for two twin rooms. The rooms were fine, clean and comfortable. We used the hotel to stay overnight before a Channel Tunnel crossing which was just 10 minutes away. It was the cheapest hotel that I could find in the area and exceeded my expectations. The decor was improved from the hotel's appearance on Channel 4's "4 In A Bed" a few years previous. Slightly disappointed that they don't offer breakfast, but Gingers in Hythe was excellent. "

"Check in was quick,it was very quiet but no chair in the room."