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阿魯薩塞雷納飯店的評分

3 out of 5
阿魯薩塞雷納飯店
Arusha Town, Arusha

評論

9.4

好極了

10 分，有夠讚；42 則評論中有 29 則" "
8 分，不錯哦；42 則評論中有 11 則" "
6 分，一般般；42 則評論中有 2 則" "
4 分，不太好；42 則評論中有 0 則" "
2 分，很糟糕；42 則評論中有 0 則" "

9.6/10

整潔度

9.4/10

員工素質

8.0/10

設施服務

9.2/10

住宿環境和硬體

8.6/10

環保程度

評論

10/10 有夠讚

Yanmei

於 2023 年 5 月住了 1 晚

8/10 不錯哦

Simon

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very good food
於 2024 年 5 月住了 3 晚

10/10 有夠讚

H. PETER

情侶出遊
The only problem worth noting in my 2 stays ( before and after a 13 day safari) was the inability of the property to process credit cards. This required much more cash than travelers are accustomed to carrying.
於 2024 年 3 月住了 2 晚

8/10 不錯哦

Said，San Diego

家庭旅遊
Old building, kept clean and the surrounding is nice but needs more work. The food is terrible, I would give it a one star nothing more. For a Serena I was hoping they would have good food and the menu looks like it was written in the 70s or 90s and was never changed.
於 2023 年 11 月住了 1 晚

10/10 有夠讚

Connie

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Absolutely beautiful! The grounds are designed in such a way you just want to stay forever. A nice walking path allows some exercise while enjoying the grounds
於 2023 年 10 月住了 1 晚

10/10 有夠讚

Lucy

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Beautiul lodge, rooms and gardens. Excellent food. Fantastic staff. Recommend doing the walk around Lake Duluti
於 2023 年 8 月住了 2 晚

10/10 有夠讚

Farron

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Beautiful Stay
We had two beautiful nights here with exceptional service from the staff who were kind and attentive to your every need. The grounds are beautiful and well maintained. I would stay here again and recommend it to anyone wanting peace and serenity.
Beautiful Bungalows!
於 2023 年 8 月住了 2 晚

10/10 有夠讚

Erica

於 2023 年 8 月住了 1 晚

6/10 一般般

Carol

團體旅遊
喜歡：整潔度、住宿環境和硬體和客房舒適度
Head office needs to get their act sorted
We arrived at Arusha Serena Hotel at 3.30am after a 24-hour journey, only to be told they did not have a reservation for us. I showed the receptionist the hotels.com booking and she finally gave us a key and said she would sort it in the morning. No apology the next morning. The rooms are very nice, in little rondavals. A bit smaller than shown on their photos though. Good choice at breakfast and overall the staff were very polite and friendly. Would I stay again - Yes but central reservations need to get their act together. Out of the 6 lodges we stayed at in Tanzania, 2 belonged to Serena. The 2nd hotel (Ngorongoro) had overbooked and we had a terrible experience there - again in was down to central reservations. Such a shame because both properties are lovely and unique and have lovely staff. Let down completely by head office.
於 2023 年 7 月住了 1 晚

10/10 有夠讚

Janice

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Beautiful place to stay just outside Arusha
Beautiful hotel! The rooms are all separate bungalows spread out over a large park like area which is very beautiful. There is a nice walking trail that goes around the entire area and we really enjoyed it. The restaurant is outstanding and has a good selection. Very good breakfast too. We ate several meals there. The photos on the website are exactly what it looks like. Very friendly staff. We highly recommend it.
於 2023 年 3 月住了 1 晚

10/10 有夠讚

Susan

於 2022 年 10 月住了 1 晚

8/10 不錯哦

Sandra，Beverly Hills

情侶出遊
喜歡：整潔度和住宿環境和硬體
If you want to stay in a hut in an ugly part of Arusha, without the safari animals, this is your place. Most guests use it overnight on their way to where the animals are. Pretty “rustic”.
於 2022 年 9 月住了 2 晚

10/10 有夠讚

Faryal

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Very friendly and accommodating
I only stayed one night at this hotel because I arrived at 20:15 and my safari would start the next morning. I arrived at 22:00 and asked for dinner. Although the restaurant closes at 22u, they made an exception for me and brought out the menu. Very accommodating and friendly! I wouldn’t know where to get food that late at night. I’ll definitely stay there again for longer.
於 2022 年 8 月住了 1 晚

10/10 有夠讚

William Michael

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Five star. Beauty. Old world charm. Excellent serv
於 2022 年 5 月住了 1 晚

10/10 有夠讚

Stephen

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 4 月住了 1 晚

8/10 不錯哦

Roger

喜歡：員工素質、住宿環境和硬體和客房舒適度
Serena is always a good choice!
Very friendly stuff, all the way supportive!
於 2021 年 11 月住了 1 晚

10/10 有夠讚

Christy

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
I'd book again in a heartbeat
My mom and I loved this place. The rooms and grounds were beautiful! The food was delicious. The service was great. They bent over backwards to make our stay wonderful.
於 2021 年 8 月住了 1 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
A beautiful resort! Staff is wonderful and welcoming. Room are wonderful as well. Bed is very comfortable.
於 2021 年 7 月住了 2 晚

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Location, staff, food & service
於 2021 年 4 月住了 1 晚

10/10 有夠讚

maria dolores

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Serena arusha lovely
於 2020 年 12 月住了 1 晚

8/10 不錯哦

Klaus

家庭旅遊
喜歡：整潔度、員工素質和客房舒適度
Beautiful old charm hotel
Amazing garden and atmosphere of a time gone by. Relaxing front lawn perfect for a cup of tea. Pool would have been great after safari.
於 2020 年 2 月住了 1 晚

10/10 有夠讚

真實旅客

於 2019 年 11 月住了 4 晚

10/10 有夠讚

shaon

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 7 月住了 2 晚

10/10 有夠讚

真實旅客

於 2019 年 5 月住了 1 晚

10/10 有夠讚

Deep

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Beautiful property
Our stay was excellent! Beautiful property and great staff.
於 2018 年 7 月住了 1 晚

10/10 有夠讚

Deep

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Beautiful property
The hotel is beautiful! I loved the cottage style rooms. Nice sit out area with beautiful a garden.
於 2018 年 5 月住了 1 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
We enjoyed our stay here. The rooms are nice and spacious and the fan is inside the mosquito net, HUGE advantage! The breakfast here is great and has a lot of variety. Dinner is very good as well, however the price is quite high, especially if you add drinks. Overall we enjoyed our stay at Serena in Arusha.
於 2018 年 5 月住了 2 晚

10/10 有夠讚

BOB IN YU

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Jane was certainly friendly. Great hotel.
It was a very secluded and peaceful stay. The staff was quite attentive. The manager

10/10 有夠讚

Teri

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Serena Hotels are serene and beautiful
We stayed at the Arusha Lake Duluti Serena Hotel the night before and after our safari trip in Tanzania. It is a lovely hotel. The grounds are beautiful. The rooms are very comfortable and have beautiful views looking out at gardens. The staff are wonderful and service excellent. We stayed in several Serena hotels on this Tanzanian trip and all were fabulous. The decor is African and each hotel fits beautifully into its surroundings.
於 2018 年 3 月住了 1 晚

10/10 有夠讚

John

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 1 月住了 1 晚

10/10 有夠讚

Edoardo

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2017 年 7 月住了 2 晚

8/10 不錯哦

William

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
First night in Africa
A very nice hotel. If arriving from the U.S., puts you right in the mood for Africa. Would stay again if we were to return. A good base to begin an African adventure

6/10 一般般

vanessa，Saginaw, MI

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Breathtaking but preceed with caution
Gracious staff, magnificent surrounding, tranquil setting. The food was pricey and not a good value. For my final night, I ordered what I thought was a special dinner. I described my preferance for the temperature of my t-bone which was one of the most expensive on the menu. The first was so over cooked I could not eat it. The second steak was grossly under prepared. There was no special acknowledgement my first night but a fruit basket, slippers, and two extra rugs the second night. Housekeeping was uneven as an open bottle of shampoo remained untouched in the shower on my first night. The hotel was on the lake but there was no free access. Electricity had hiccups going off for 10/15 seconds repeatedly during dinner, relaxing watching action movies, and while in the shower. Annoying!

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
This hotel has beautiful grounds and facilities. The staff was friendly and helpful. Our room was immaculate. It was very quite and relaxing. Would love to go back. I would mention that due to the location of the rooms, it is not handicap accessible.

8/10 不錯哦

真實旅客

喜歡：員工素質和住宿環境和硬體
Only OK
For $240 a night I was surprised by the lack of decent internet, mold in the shower and extremely uncomfortable bed. The breakfast was really nice and the grounds are stunning. Hotel staff was also great.

10/10 有夠讚

ltb，London

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Lovely Gardens
We really enjoyed our two night stay at the hotel during our honeymoon. The staff were very attentive and friendly and the setting is lovely. The hotel is also very interested in helping people in the local area, which we really appreciated. The restaurant and food were pleasant and the room was clean, well furnished and comfortable.

10/10 有夠讚

Sylvain，Switzerland

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
A MOST ENJOYABLE STAY
We were two families traveling individually, with 4 kids aged 11 to 16. Two nights at Serena Duluti Lake in 4 separate bungalows.

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

10/10 有夠讚

Vivek Mahtani

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Slice of paradise
This hotel & it's lovely cottage styled rooms are set in exceptionally verdant & tranquil surroundings, with Lake Duluti nearby & the mighty Kilimanjaro a distance away, which can be seen from certain points on clear days (although I didn't get a glimpse from here). The rooms are clean & reasonably spacious with large bathrooms. Service was warm and always with a smile, which seems a typical trait of Tanzanian hospitality. The food was very good (asked for some chicken with pepper sauce off the menu, and it was excellent). The main building which houses the reception, bar and restaurant was a charming colonial styled building. I was here only for one night on business, however would love to come back at leisure to spend more time exploring the surroundings & enjoy the peace and quiet.

8/10 不錯哦

Jai Menon，Nairobi

喜歡：整潔度和員工素質
An Outstanding Place to Stay
The Serena Arusha Mountain Lodge is a total surprise. From its breathtaking location, in a verdant, virtually rain-forest lush setting on the banks of Lake Duluti, to its friendly and responsive staff. Nothing I found to complain about. Certain issues need looking into. To have no free WiFi in a hotel in this day and age is, well, self-defeating. No matter how good the hotel, given a choice, people today - especially professionals and tourists who intend to stay a week or more - will opt for the one which offers free (both hassle and cost) WiFi. Bathroom fittings are important too. They should work, should be of high quality and preferably of a known brand. One of the most used items in any hotel room are the bathroom fittings - taps, showers, flushing systems - and these need to be top of the line. But these are just recommendations. As a peripatetic traveller, both for business and pleasure, I recognise that not everything can be done at once. The people at the Serena Arusha Mountain Lodge were responsive to my requests, as well as the above recommendations, promising to take it up with management. All in all, I would visit this wonderful little hotel again - probably every time I visit Arusha from now on, which will be several times a year.
The Standalone Lodges
My Own Little "Hut" - Albeit a Well Furnished One
A View of the Lake Over Lush Jungle
The Pathway to The Reception & Main Building