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安納波利斯萬豪春丘套房飯店的評分

3 out of 5
安納波利斯萬豪春丘套房飯店
189 Admiral Cochrane Drive, Annapolis, MD

評論

9.0

太棒了

10 分，有夠讚；1000 則評論中有 622 則" "
8 分，不錯哦；1000 則評論中有 276 則" "
6 分，一般般；1000 則評論中有 72 則" "
4 分，不太好；1000 則評論中有 14 則" "
2 分，很糟糕；1000 則評論中有 16 則" "

9.2/10

整潔度

9.2/10

員工素質

8.6/10

設施服務

9.0/10

住宿環境和硬體

8.8/10

環保程度

評論

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 11 月住了 1 晚
Manager 於 2018年11月14日回覆
Thanks for the great review!

10/10 有夠讚

Jerah

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful , updated , modern and very clean. I like the space and the thoughtfulness that they brought into the rooms, they had a couple of plates, plastic forks and spoons in the microwavez Very quiet, comfy beds and good amount of parking spaces even on a busy weekend. Good distance to the town center, downtown and shopping area and very close to restaurants and fast food places, breakfast was pretty good as well. I would come back and stay here again. Thank you and keep it up.
於 2024 年 5 月住了 2 晚
alex 於 2024年5月13日回覆
We are glad to hear that we "WOW" you during your stay with us. Guest such as yourself remind us the reason we are in the hospitality business. Your message will be share with the team for encouragement.We cannot wait to see you back, thank you for choosing us.

10/10 有夠讚

Marcos

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This was our first stay at the Springhill Suites while we were in town and we are definitely looking forward to staying again when we visit Annapolis again.
於 2024 年 4 月住了 1 晚
alex 於 2024年5月8日回覆
We are delighted to know that you enjoyed your stay with us. Thank you for choosing us.We welcome you back anytime!

8/10 不錯哦

Ronald

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
不喜歡：設施服務
The breakfast was good- as good as other hotels. The one big drawback was the pool. The indoor pool is unusable. It's freezing cold and no one got in it. I tried but only made it up to my waist and had to get right out. We never expected it to not be heated.
於 2024 年 5 月住了 2 晚
Owner 於 2024年5月8日回覆
Ronald, thank you for taking the time to leave us review. We appreciate the constructive feedback about our pool, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

10/10 有夠讚

James

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 2 晚

8/10 不錯哦

Charles

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚
Owner 於 2024年5月2日回覆
Charles, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 有夠讚

Cynthia

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very nice hotel, everything worked as it should. Clean rooms. Food was decent, could have been more options. The only downside was the indoor pool was freezing and the whirlpool jets were not all working.
於 2024 年 4 月住了 3 晚
Owner 於 2024年4月19日回覆
Cynthia, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

10/10 有夠讚

Joshua

於 2024 年 4 月住了 4 晚

6/10 一般般

Suzan，Huntingtown

商務旅客
喜歡：整潔度和員工素質
The staff was fine. The room was smaller than expected, the bathroom outdated.
於 2024 年 4 月住了 2 晚
alex 於 2024年4月9日回覆
Thank you for your feedback. We are sorry to hear that the room space was not up to your expectations. We would like to share with you that our hotel is 6 months newly renovated, and our bathrooms are up to date to brand standard. Thank you again for your business.

10/10 有夠讚

tanisha

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Everything was nice including the inside jacuzzi.
於 2024 年 4 月住了 4 晚
alex 於 2024年4月9日回覆
Thank you for writing us a review. It was a pleasure having you staying with us. Please come back soon.

2/10 很糟糕

Nina

親子旅遊
不喜歡：住宿環境和硬體
Pool was advertised online so I book the room to find out when I got there that the pool was not in service. I didn’t even end up staying at all do to this reason as my children were wanting to swim.
於 2024 年 3 月住了 1 晚
Alexa 於 2024年4月1日回覆
Thank you for taking the time to share your thoughts regarding the pool. We appreciate you bringing your concerns to our attention. Our pool is working, but during the day after a large crowd of families with children, we have to inspect the pool and treat it with chemicals if necessary to ensure it is up to par with safety guidelines. We take pride on making sure that each guest enjoys a clean pool, and we are sorry you experienced some inconvenience over our safety protocols. In the future, please feel free to contact the desk for time updates for pool availability. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us.

8/10 不錯哦

Anthony

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 2 晚
alex 於 2024年3月25日回覆
Thank you for your survey, it was our pleasure to have you.Please come back soon.

8/10 不錯哦

Amy

於 2024 年 3 月住了 1 晚
alex 於 2024年4月17日回覆
Thank you for your business, it is greatly appreciated.Thank you again for your survey. See you soon.

8/10 不錯哦

Brian

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
alex 於 2024年3月18日回覆
Thank you for writing us this survey, thank you so much for your business and we welcome you back soon.

6/10 一般般

Harold，Front Royal

家庭旅遊
喜歡：員工素質
不喜歡：住宿環境和硬體
The front desk staff was great and helpful throughout our stay. Unfortunately, when we cam back to our room on morning, our bathroom was all wet with water dripping from a high light fixture. We had to use the hotel's public bathroom which really defeats the purpose of being in a hotel. If I did not have a flight to catch, I would certainly have spoken with a manager and asked for at least a nights refund. It was hard to communicated with housekeeping too (we never had our room made tidy or towels changed.
於 2024 年 3 月住了 3 晚
alex 於 2024年3月11日回覆
We are sorry to hear about your experience with us. Our apologies for the inconvenience we caused you. Please feel free at your convenience to give us a call so we can further discuss your concerns.Looking forward to hearing from you.

10/10 有夠讚

Wanda

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Staff was very helpful and considerate.
於 2024 年 3 月住了 1 晚
alex 於 2024年3月7日回覆
Thank you for coming, it was our pleasure to have you.You are always welcome!

10/10 有夠讚

Victoria

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Owner 於 2024年3月8日回覆
Victoria, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 不錯哦

Alison

團體旅遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I definitely liked this property. It was very clean, and the staff was very professional and friendly. The only issue I had was noise coming from upstairs. Apparently, it was someone's kids, and they were running and jumping on their floor (my ceiling) until late at night. Other than that, SHS will mostly like my go-to hotel when I'm in the DMV area.
於 2024 年 2 月住了 4 晚
Owner 於 2024年3月4日回覆
Alison, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 有夠讚

Rhonda

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Owner 於 2024年2月22日回覆
Rhonda, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 不錯哦

Tom

於 2024 年 2 月住了 1 晚
alex 於 2024年2月16日回覆
Thank you for staying with us in a special day as Valentine Day! I am glad you enjoyed your stay.Please come back again

10/10 有夠讚

Devynn

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Perfect!
Got greeeted during check in and even got offered a water. Our room was spotless and included everything we needed. The pool and hotub area was great to relax and unwind. Breakfast each morning was phenomenal! Absolutely no complaints
於 2024 年 2 月住了 2 晚
alex 於 2024年2月12日回覆
We strive to deliver great customer service, so we are glad to hear that you enjoyed your stay. We will share your feedback with the team.Thank you for staying with us and welcome you back soon.

10/10 有夠讚

kelly

喜歡：整潔度
於 2024 年 2 月住了 3 晚
alex 於 2024年2月6日回覆
We are happy to hear that you enjoyed your stay with us. Thank you for choosing us it was a pleasure to have you with us.You are always welcome back.

10/10 有夠讚

Karin

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Owner 於 2024年2月5日回覆
Karin, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 有夠讚

patrick

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Awesome Stay
The front desk was very courteous and very customer service friendly. Very helpful with everything, nice ambience, the hotel was full and it was a good atmosphere along with their breakfast included was great! I will be returning this year again and hope to get the same excellent service. My room was very clean as well.
於 2024 年 1 月住了 3 晚
alex 於 2024年2月2日回覆
We are glad to hear that we met your expectations. It was such a pleasure having you staying with us.Please come back soon, we miss you!

10/10 有夠讚

Susan

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Wonderful staff, rooms are very nice and spacious. Has a nice breakfast.
於 2024 年 1 月住了 1 晚
alex 於 2024年1月29日回覆
We glad that you enjoyed your stay with us. It was our pleasure to have you.Please stop by soon.

10/10 有夠讚

Cindy

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Hotel is immaculate. Pool and Hot Tub area kept extremely clean. Room and beds comfortable and clean. Hotel front desk staff helpful and friendly. Had a great stay here. Highly recommend.
於 2024 年 1 月住了 1 晚
Owner 於 2024年1月25日回覆
Cindy, thank you so much for your kind words. We really appreciate you taking the time to share your experience with us! Hope to see you again soon.

10/10 有夠讚

Gary

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Everything was satisfactory. I would go back
於 2024 年 1 月住了 1 晚
Owner 於 2024年1月22日回覆
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 有夠讚

Jacqueline

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This is the cleanest hotel I have stayed at and I stay at a lot! The staff was super helpful and checked on me at breakfast daily. And breakfast was great too! Highly suggest staying here when in the Annapolis area for the price.
於 2024 年 1 月住了 3 晚
alex 於 2024年1月19日回覆
It was such a pleasure to have you, people such as yourself remind me why I love my job.Please come back soon, we miss you at breakfast in the morning.

10/10 有夠讚

Jeremy

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Would stay here again in the future
Was easy check in and very comfortable for a one night stay
於 2024 年 1 月住了 1 晚
alex 於 2024年1月15日回覆
We are pleased to know that you had a great experience. Please come back soon!

10/10 有夠讚

marc

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
alex 於 2024年1月12日回覆
We were pleased to have you; glad you enjoyed your stay.We welcome you back anytime.

10/10 有夠讚

Santo

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great service, nice rooms. Quiet
alex 於 2024年1月12日回覆
Thank you for writing us a review. We are to know that you enjoyed your stay and please come back soon.

10/10 有夠讚

Sonya

於 2024 年 1 月住了 8 晚
alex 於 2024年1月10日回覆
It was a pleasure having you with us, thank you for coming.See you soon.

10/10 有夠讚

Eric

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Na
於 2024 年 1 月住了 1 晚
Owner 於 2024年1月8日回覆
Eric, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

6/10 一般般

真實旅客

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Small room for a family
The room was clean and the staff members were professional and friendly. The room was very small and the beds that were advertised as queen beds are actually double beds. The sofa sleeper is a twin, not a double. Overall, our stay was good but the room was very small for four people.
於 2023 年 12 月住了 2 晚
alex 於 2024年1月8日回覆
It was a pleasure having you with us, we are sorry to hear that the bed size did not meet your expectations. Your observations will be shared with the brand marketing team.

10/10 有夠讚

Edna

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Muy limpio y el personal muy amable
於 2023 年 12 月住了 1 晚
alex 於 2024年1月8日回覆
Thank you for coming, we were glad to see you. We appreciate your feedback and please come back again, we miss you.

10/10 有夠讚

Maritza

於 2023 年 12 月住了 1 晚
Owner 於 2024年1月22日回覆
Maritza, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 有夠讚

Rhonda

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 4 晚
alex 於 2023年12月28日回覆
Thank you for choosing us. We are looking forward to seeing you. We are glad to hear that you enjoyed your stay.

10/10 有夠讚

Shara

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
A well kept secret. Newly renovated property with nice staff. Comfortable bedding and overall property.
Owner 於 2024年2月8日回覆
Shara, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 有夠讚

Dr. Arnett，Tampa

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The hotel staff were great!
於 2023 年 12 月住了 4 晚
alex 於 2024年1月2日回覆
It was such a pleasure to have you during the holiday season. Thank you for choosing us.Happy New Year and see you soon!

10/10 有夠讚

DONNA

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
CHRISTMAS AT SPRINGHILL SUITES ANNAPOLIS
This was our first time spending Christmas in a hotel. My grandchildren had a wonderful time. The hotel was close to shopping and activities. The free breakfast was adequate.
於 2023 年 12 月住了 3 晚
alex 於 2023年12月27日回覆
It was our pleasure to have you and your grandchildren. I am glad we were able to WOW you and the children. Please come back soon we miss you already.

10/10 有夠讚

Barbara

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Lovely well maintained hotel with large, stylish and comfortable rooms.
於 2023 年 12 月住了 1 晚
alex 於 2023年12月26日回覆
It was our pleasure to have you, thank you for writing us a survey. See you soon!

10/10 有夠讚

Patricia

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
alex 於 2023年12月25日回覆
It was our pleasure to serve you, we are looking forward to seeing you soon.

10/10 有夠讚

Shawn

於 2023 年 12 月住了 1 晚
alex 於 2024年1月15日回覆
Thank you for sharing your stay experience with us. We appreciate your review and welcome you back when you are in town again.

10/10 有夠讚

Jay

於 2023 年 12 月住了 1 晚
alex 於 2023年12月25日回覆
We are glad that you enjoyed your stay with us, please come back soon.

10/10 有夠讚

Kristen

於 2023 年 12 月住了 1 晚
alex 於 2023年12月25日回覆
Thank you for your survey, it was a pleasure having you, we look forward to seeing you again soon.

10/10 有夠讚

don

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Quiet
於 2023 年 12 月住了 1 晚
Owner 於 2023年12月21日回覆
Don, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 有夠讚

Amber

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very clean and updated.
於 2023 年 12 月住了 1 晚
Brenda 於 2023年12月18日回覆
We are happy to hear you enjoyed your stay! Thank you for your feedback.

8/10 不錯哦

Walter

於 2023 年 12 月住了 1 晚
Brenda 於 2023年12月18日回覆
Providing the highest level of customer service is our goal. Thank you for your feedback.

10/10 有夠讚

Marilyn

家庭旅遊
喜歡：設施服務
Front desk employees were very nice and helpful
於 2023 年 12 月住了 1 晚
Brenda 於 2023年12月18日回覆
It was a pleasure to service you! Thank you for your feedback.

10/10 有夠讚

Keshia，Lexington Park

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Brenda 於 2023年12月18日回覆
It was a pleasure having you! Thank you for your feedback.