餐飲

庫克船長飯店的評分

4 out of 5
庫克船長飯店
939 West 5th Avenue, Anchorage, AK

評論

9.2

太棒了

10 分,有夠讚;1000 則評論中有 697 則" "
8 分,不錯哦;1000 則評論中有 192 則" "
6 分,一般般;1000 則評論中有 61 則" "
4 分,不太好;1000 則評論中有 26 則" "
2 分,很糟糕;1000 則評論中有 24 則" "

9.4/10

整潔度

9.2/10

員工素質

8.8/10

設施服務

9.0/10

住宿環境和硬體

8.8/10

環保程度

評論

10/10 有夠讚

Justin

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The dining options inside the hotel were excellent
於 2024 年 4 月住了 2 晚

8/10 不錯哦

Tim

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Wifi is lousy.
於 2024 年 4 月住了 4 晚

10/10 有夠讚

MIN HO,Hope Hull

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Best hotel in Anchorage.
於 2024 年 4 月住了 3 晚

10/10 有夠讚

Kriss,Ogden

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Morgan Rogers, Marketing 於 2024年4月19日回覆
Kriss, thank you for the stellar review! We're thrilled you had a wonderful experience. Looking forward to your next visit!

10/10 有夠讚

David,Fairbanks

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Customer service was top notch!
於 2024 年 4 月住了 1 晚
Morgan Rogers, Marketing 於 2024年4月16日回覆
David, thank you for the glowing review! We're thrilled to hear that our customer service exceeded your expectations. Providing top-notch service is what we strive for, and we're delighted that we hit the mark for you. We can't wait to welcome you back for another exceptional stay!

10/10 有夠讚

James

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Anne

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Always love the convenience, amenities & atmosphere at the Captain Cook.
於 2024 年 3 月住了 1 晚
Morgan Rogers, Marketing 於 2024年4月16日回覆
Anne, thanks for your glowing review! We're thrilled to hear that you love the convenience, amenities, and atmosphere at The Hotel Captain Cook. Looking forward to your next visit!

10/10 有夠讚

Louis

喜歡:整潔度和住宿環境和硬體
於 2024 年 3 月住了 3 晚
Morgan Rogers, Marketing 於 2024年4月16日回覆
Louis, thank you for the perfect score! We're thrilled you had a fantastic experience with us. Looking forward to your next visit!

10/10 有夠讚

Debra,South Jordan

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excellent location in downtown Anchorage. We were able to walk to all of our planned activities and dining plans. The hotel felt very clean and also had very good dining options on site. I liked seeing the bay out the window.
於 2024 年 3 月住了 3 晚
Morgan Rogers, Marketing 於 2024年4月16日回覆
Debra, your review made our day! Thrilled you enjoyed our downtown spot, cleanliness, and dining choices. That inlet view? Pure magic. Can't wait to have you back!

10/10 有夠讚

Justin

喜歡:整潔度、員工素質和住宿環境和硬體
Friendly service.
於 2024 年 3 月住了 1 晚
Morgan Rogers, Marketing 於 2024年4月16日回覆
Justin, your review brightened our day! We're delighted you found our service friendly. Can't wait to see you again soon!

10/10 有夠讚

Sarah

於 2024 年 3 月住了 4 晚
Morgan Rogers, Marketing 於 2024年4月16日回覆
Sarah, thank you for the perfect score! We're thrilled you had a fantastic experience with us. Can't wait to welcome you back soon!

10/10 有夠讚

Kathleen M

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful historic hotel in downtown Anchorage. Easy walk to shops, museum, overlooks. Great service and food.
於 2024 年 3 月住了 1 晚
Morgan Rogers, Marketing 於 2024年3月12日回覆
Hi Kathleen M,Thank you for your glowing review! We're thrilled you appreciated the beauty and history of our hotel, as well as our convenient downtown location. It's fantastic to hear that you enjoyed our great service and food offerings. We hope to have the pleasure of welcoming you back soon for another wonderful stay!

10/10 有夠讚

olanda

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice hotel
於 2024 年 3 月住了 2 晚
Morgan Rogers, Marketing 於 2024年3月12日回覆
Hi olanda,Thank you for your feedback and for choosing to stay with us! We appreciate your rating and hope to welcome you back again soon.

10/10 有夠讚

Susan

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 3 月住了 4 晚
Morgan Rogers, Marketing 於 2024年4月16日回覆
Susan, thank you for the perfect rating! We're thrilled you had a fantastic experience with us. Can't wait to welcome you back soon!

10/10 有夠讚

Caroline

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The hotel is spacious and within walking distance of the ceremonial start of the Iditarod. While the hotel was full, we never felt like it was crowded and received immediate attention whenever we asked for something or had questions. The Crow's Nest Restaurant was wonderful!
於 2024 年 3 月住了 3 晚
Morgan Rogers, Marketing 於 2024年3月12日回覆
Hi Caroline,Thank you for your wonderful feedback! We're thrilled you enjoyed your stay, the proximity to the Iditarod start, and our attentive service. We're delighted to hear you had a great experience at the Crow's Nest Restaurant. We look forward to welcoming you back soon!

10/10 有夠讚

Ralph

於 2024 年 2 月住了 3 晚
Morgan Rogers, Marketing 於 2024年4月16日回覆
Ralph, thank you for the perfect rating! We're so happy you had a fantastic experience with us. Can't wait to welcome you back soon!

10/10 有夠讚

Elizabeth

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great downtown location. Friendly, helpful staff. Wonderful views of Cook Inlet from my room.
於 2024 年 3 月住了 1 晚
Morgan Rogers, Marketing 於 2024年3月12日回覆
Hi Elizabeth,Thank you for your fantastic review! We're delighted you enjoyed our downtown location, friendly staff, and stunning views. We hope to see you again soon!

10/10 有夠讚

Ryan

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excellent
於 2024 年 2 月住了 1 晚
Morgan Rogers, Marketing 於 2024年3月12日回覆
Hi Ryan,Thank you for your stellar review! We're glad you enjoyed your stay.

10/10 有夠讚

Ralph

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excellent old historic hotel.
於 2024 年 2 月住了 2 晚
Morgan Rogers, Marketing 於 2024年3月12日回覆
Hi Ralph,Thank you for your kind words! We're glad you appreciated the historic charm of our hotel. We hope to welcome you back for another great stay in the future.

6/10 一般般

Eric

商務旅客
不喜歡:住宿環境和硬體
When I booked Expedia indicated that as a gold member breakfast / voucher was included with room. Hotel Captain Cook said that was not the case.
於 2024 年 2 月住了 1 晚
Morgan Rogers, Marketing 於 2024年3月12日回覆
Hi Eric,We apologize for the confusion regarding your booking. Please know that we value your loyalty as an Expedia Gold member and will work to clarify any discrepancies to ensure a smoother experience in the future.

8/10 不錯哦

Karen

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Everything was good Except room service. There was an answering machine that said someone would can you back. I left two messages, but never got the call back or dinner.
於 2024 年 2 月住了 2 晚
Morgan Rogers, Marketing 於 2024年3月12日回覆
Hi Karen,Thank you for bringing this to our attention, and we apologize for the inconvenience you experienced with our room service. This is certainly not the level of service we aim to provide. We'll address this issue with our team to ensure it doesn't happen again. We appreciate your feedback and hope to have the opportunity to make it up to you on your next visit.

10/10 有夠讚

Elaine

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Loved the view from our room and the restaurants that were on site. Parking garage next door, convenient but a bit pricy. Within walking distance to the performing arts center and other restaurants and shopping venues.
於 2024 年 2 月住了 1 晚
Morgan Rogers, Marketing 於 2024年3月12日回覆
Hi Elaine,Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed the view from your room and the convenience of our on-site restaurants. We appreciate your feedback regarding the parking garage rates and will certainly take it into consideration for future improvements. We're glad you found our location convenient for exploring the area's attractions. We hope to welcome you back for another enjoyable stay soon!

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Perfect for overnight getaway
It was very nice and clean . We stayed here because we were attending an event in the area and decided to make a date out of it . Should offer better parking rate for the nearest garage, it was quite expensive to park during our stay.
於 2024 年 2 月住了 1 晚
Morgan Rogers, Marketing 於 2024年3月12日回覆
Hi Anonymous,Thank you for your feedback and for choosing to stay with us for your date night. We're delighted to hear that you found our hotel nice and clean. We'll certainly take your suggestion about parking rates into consideration to enhance the overall experience for our guests. We hope to welcome you back soon for another enjoyable stay!

10/10 有夠讚

Romualdo

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I love Captain Cook! The staff is friendly and food is good.
於 2024 年 2 月住了 1 晚
Morgan Rogers, Marketing 於 2024年3月12日回覆
Hi Romualdo,Thank you so much for your kind review! We're thrilled to hear you enjoyed your stay and that our staff made such an impression! We look forward to welcoming you back for another fabulous stay in the future.

4/10 不太好

Maurizio

不喜歡:住宿環境和硬體
Heat didn’t work
於 2024 年 1 月住了 1 晚
Morgan Rogers, Marketing 於 2024年3月12日回覆
Hi Maurizio,We're terribly sorry to hear about your experience with the heat in your room. We do hope our front desk staff and maintenance team were able to mitigate the issue for you.

6/10 一般般

MORGAN

情侶出遊
喜歡:整潔度、員工素質和設施服務
The lobby and dining areas were nice, but for how expensive the rooms are… you’d think they’d be updated and not feel so out of the 80s.
於 2023 年 12 月住了 1 晚

6/10 一般般

Craig

親子旅遊
喜歡:整潔度
The property is beautiful and is a very nice, historic hotel. We were unimpressed with checkin. The front desk told me to find a bellhop but none were available and I didn’t know where to even wait. There weren’t any options to get a cart to transport all of our bags without a bellhop, so we had to struggle with our bags and 2 kids. It’s a very large hotel and we didn’t know where to go to get to our room. When I asked the front desk, I got a short, incorrect, response. My husband got the same. No one was going out of their way to help us. At that point I’d have rather been at a 3 star hotel where they set it up so you can help yourselves more conveniently. We also weren’t prepared for such a large parking fee - even without valet we’d be paying 30-50 dollars a night. And if you forego the valet, then you’re left walking in downtown from the parking garage to the hotel. This information wasn’t really available prior to getting there - it wasn’t even super clear where you were supposed to enter the hotel. So it was just confusing and stressful checking in initially. The pool is very small and cold with no hot tub but the locker room was VERY nice with great service. I wish there was more kid friendly dining available, but the food was very good. Overall, it wasn’t any better than a cheaper hotel. We’ll be trying something different next year.
於 2023 年 12 月住了 1 晚

8/10 不錯哦

Danarlene

於 2023 年 12 月住了 1 晚
Morgan Rogers, Marketing 於 2024年3月12日回覆
Hi Danarlene,Thank you for your kind review! We're glad you enjoyed your stay.

10/10 有夠讚

DANIEL

於 2023 年 12 月住了 1 晚
Morgan Rogers, Marketing 於 2024年3月12日回覆
Hi DANIEL,Thank you for your stellar review!

10/10 有夠讚

Jeffrey,Sammamish

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 1 晚

10/10 有夠讚

Marsha

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 1 晚

8/10 不錯哦

Cinthia,Anchorage

於 2023 年 12 月住了 1 晚

6/10 一般般

Trenton

喜歡:員工素質
不喜歡:住宿環境和硬體
於 2023 年 12 月住了 1 晚

10/10 有夠讚

Michael

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
Morgan Rogers, Marketing 於 2023年12月11日回覆
Hi Michael,Thank you for your perfect rating of our hotel! We're thrilled you enjoyed your stay and hope to welcome you back for another great stay soon.

10/10 有夠讚

Miguel Angel

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Morgan Rogers, Marketing 於 2023年12月11日回覆
Hi Miguel Angel,Thank you so much for your outstanding rating of our hotel! We're glad you enjoyed your stay and look forward to welcoming you back for another memorable stay in the future.

8/10 不錯哦

Shelley

於 2023 年 12 月住了 1 晚

4/10 不太好

Shelley

於 2023 年 12 月住了 1 晚

10/10 有夠讚

Madonna

於 2023 年 12 月住了 1 晚
Morgan Rogers, Marketing 於 2023年12月7日回覆
Hi Madonna,Thank you for your perfect rating of our Hotel! We look forward to welcoming you back in the future for another fantastic stay.

6/10 一般般

Ed

團體旅遊
喜歡:員工素質、設施服務和住宿環境和硬體
Very festive decorations in and around the hotel. Decent in-hotel food options although limited menus.
於 2023 年 12 月住了 2 晚
Morgan Rogers, Marketing 於 2023年12月7日回覆
Hi Ed,Thank you for sharing your experience with us! We're delighted that you enjoyed the festive decorations throughout the hotel and found the in-hotel food options satisfactory, despite the limited menus. We constantly strive to enhance our offerings and hope to welcome you back for an even more delightful experience with expanded culinary choices in the future!

10/10 有夠讚

Sean

於 2023 年 12 月住了 1 晚

6/10 一般般

Beverly

喜歡:整潔度
We were celebrating our 20th year anniverssary and was told that this was a great place to get a room for a few nights. 1-the staff at the front desk came off as though they were bothered that we were checking in, they were not very easy to approach, except for the guy over a bit from the front desk who was giving information, he was very nice. You really should seperate the ratings for the front desk and other staff. 2-the room was not as grand as we were told (I booked the "deluxe" king size room, guess I didn't pay enough?) The bathroom was quite small. Walls were very, very, VERY thin (I heard neighbors across the hall having a "great time"). 3-the staff in the breakfast area were awesome. I just expected a little more from a hotel that was given Great reviews..........if I wanted to hear people across the hall, I would have gone to a motel....for our next milestone, will be booking elsewhere.
於 2023 年 11 月住了 2 晚
Morgan Rogers, Marketing 於 2023年12月7日回覆
Hi Beverly,We deeply regret that your 20th-anniversary celebration did not meet your expectations due to the perceived lack of attentiveness at the front desk and the room's quality not aligning with your expectations. We apologize for any inconvenience caused by noise disturbances and the room's size. Your feedback about the breakfast staff's excellence is appreciated, and we'll certainly look into ways to improve our services to ensure a more enjoyable and memorable stay for our guests in the future. We sincerely hope you reconsider and give us the chance to provide you with an exceptional experience on your next milestone celebration.

10/10 有夠讚

Emily

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 11 月住了 2 晚
Morgan Rogers, Marketing 於 2023年12月7日回覆
Hi Emily,Thank you for your wonderful rating!

10/10 有夠讚

Tom

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Love staying here!
於 2023 年 11 月住了 3 晚
Morgan Rogers, Marketing 於 2023年12月7日回覆
Hi Tom,Thank you for your wonderful rating! We are thrilled to hear you always enjoy staying with us and we look forward to welcoming you back for another great stay in the future.

10/10 有夠讚

David

情侶出遊, 商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The Cook this time of year is used by flight crews on overnights, and lawyers with matters at the state courthouses across the street. Federal Court is a bit of a walk.
於 2023 年 11 月住了 1 晚
Morgan Rogers, Marketing 於 2023年11月9日回覆
Hi David,We appreciate your stay and kind feedback. It's wonderful to know that The Cook is a preferred choice for flight crews and legal professionals visiting Anchorage. We strive to provide a comfortable and convenient experience, and we hope to continue exceeding your expectations during your future visits. Thank you for choosing us for your accommodations.

10/10 有夠讚

Michael

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 2 晚
Morgan Rogers, Marketing 於 2023年11月8日回覆
Hi Michael,Thank you so much for your fantastic rating of our Hotel! We look forward to seeing you in the future for another great stay.

10/10 有夠讚

Kathryn

於 2023 年 10 月住了 3 晚
Morgan Rogers, Marketing 於 2023年11月8日回覆
Hi Kathryn,Thank you for your lovely review! We are so glad to hear you enjoyed your stay.

10/10 有夠讚

Nichelle,Anchorage

喜歡:整潔度和員工素質
Staff is great. Great service
於 2023 年 10 月住了 2 晚
Morgan Rogers, Marketing 於 2023年11月8日回覆
Hi Nichelle,Thank you for your wonderful review! We're thrilled to hear that you enjoyed our great staff and their impeccable service. We look forward to welcoming you back for another visit of meeting your standards in the future!

8/10 不錯哦

Levi,Kodiak

於 2023 年 10 月住了 1 晚
Morgan Rogers, Marketing 於 2023年12月7日回覆
Hi Levi,Thank you so much for your kind rating!

10/10 有夠讚

Nancy

喜歡:整潔度、員工素質和住宿環境和硬體
The room was very comfortable. Walking distance to shopping food venues.
於 2023 年 10 月住了 1 晚
Morgan Rogers, Marketing 於 2023年11月8日回覆
Hi Nancy,Thank you so much for your great review! It's so wonderful to hear you enjoyed your stay and that the walking proximity to shopping and food was up to your standards. We look forward to seeing you again in the future for another visit.

2/10 很糟糕

Michelle

於 2023 年 10 月住了 1 晚
Morgan Rogers, Marketing 於 2023年11月8日回覆
Hi Michelle,We're so sorry to hear we weren't able to meet your standards. We hope you'll give us another chance to do so in a future stay at The Hotel Captain Cook.