I was instructed to call security because I had a late arrival, security never answered the phone. I entered the locked property when another person was walking out. I continued calling security from inside, no one answered. I then hit the bell on the desk and a very nice security person gave me my key. Why didn’t they answer the phone! No ringing on their side. I did not appreciate standing outside in the cold calling a number that never got picked up. Once in my room, I was woke a couple times by loud people outside, they appeared drunk. No noise inside, but the noise from outside coming into my second floor room was annoying. Very little sleep before a full days work.