阿爾派恩出租度假屋

「Excellent stay. In the heart of Sun City with easy access to restaurants. Room large and very comfortable. Highly recommend.」

「The check in process was not clear at all. The lobby area has an area specifically labeled "lockboxes" which is what the instructions state. We called for help and the customer service person said they would call us back, they never did, we would still be waiting there. Luckily, an employee from a different hotel that was busy helping other people was able to help us about 20 minutes later. He guided us to the correct area. It is a safe in a wall behind the front desk not a lockbox. Who is...

「住的很舒服，全家人喜欢这里」

「We booked 7 nights for ski. When we realized there is no snow and we decided to leave early. We called the management on the 1st night and ask if we can have partial refund for the rest of the days. The manager, Ethan told us there is no discuss on this. So basically we wasted at least 4 nights without actually staying in. Very upset about this attitude.」