4/10
I’m writing to share feedback following my recent stay with my family at the Marriott Albany over the weekend. Unfortunately, we were very disappointed with the cleanliness of our room upon arrival.
The floors were visibly dirty, the bathroom appeared not to have been properly cleaned, and there were black, mold-like spots in the shower. For the price we paid, we expected a much higher standard of cleanliness and comfort.
While I want to acknowledge that the front desk staff was kind and accommodating, the condition of the room made our experience far below what we’ve come to expect from Marriott. It has certainly made me hesitant about choosing other Marriott locations in the future.
I hope you’ll take this feedback seriously and address these issues to improve the experience for future guests.
Helaine
於 2025 年 7 月住了 2 晚