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"My husband and I have been going to Grandview Lodge in Brainerd, MN for the past 25 years and have always enjoyed it. Well, that came to a halt after our last stay. The rooms, while being updated, are pretty tacky as well as the walls being paper thin. I thought we had people in our room one morning, but as it turns out, it was the cleaning crew cleaning the room next door. It was that loud!!! The biggest concern however, was at checkout when I had a concern and literally, wanted Chris, the Front Desk Manger, to just acknowledge my concern. He was completely dismissive of my concern, of me and the fact that we had just spent money at the spa, Northwoods Pub, etc. He was all about principal and that I was wrong, and he was right. He did nothing wrong and that was it. I point blank asked him if he was going to do anything to make my stay better and he said no. So then I asked him, so you are OK with me leaving upset and he said Yes. No Customer Service at all. I am in customer service and I can tell you, that I would NEVER have treated anybody like that. I would have listened and then talked but never just be dismissive of a 25 year customer. The funny thing is that my husband and I had just talked about possibly buying some Grandview Real Estate the night before. Well, guess what, that will never happen. I am so sad about this as we had always enjoyed our stays in the past, but all it takes is one person to ruin something and turn all memories into a negative. Th"

"Smooth reservations and communications"

"Comfortable stay, clean room. WiFi was spotty. Had to open the door to get a signal. Ended up using my hot spot! "

"The room was very clean and tidy. There are restaurants below the lofts that you stay in. "

"Comfortable "

"My family comes multiple times a year for the waterpark. Since last visit we have noticed that the staff is much less friendly than before. I'm not sure what the dynamic is behind the scenes, but the energy of the front desk and cleaning staff was depressing. We were also dissapointed that we were shorted waterpark passes at check in (no problem previous stays in same suite), concerned that the waterpark life guard staff was constantly on their phones or gossiping with each other and seemed unhappy to be there, that the bar and grill did not sell food as advertised and that wp staff was rude about families using delivery services to feed their families. We plan in advance and the lack of food options was a big inconvenience and was expensive to figure out a plan through another restaurant offsite. It was offputting to have a staff member bark at people about food when they didnt have any options for families. Also carpet in room and hallways are very old, stained and gross. The bathrooms in the water park are also pretty rough and too small for the amount of people going. The lifeguards were yelling for people to get out at 3pm but the lines for shower and bathroom took forever. "

"The room was very clean. Pool and hot tub were great. Staff was super helpful."

"Asked for a lake view, no response from the kid working the counter. Was not greeted, felt as if we were interrupting his phone scrolling. Asked if the shuttle could take us to the casino, all we get is "Uh, huh!" Couldn't find the ice machine, didn't dare ask where it was. However, the lady at the counter in the morning was extremely pleasant and happy to help with our needs."

"Everything was great. Super breakfast. Beautiful hotel. "