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ITC 穆哥哈飯店 - 豪華精選渡假村及水療中心 - 亞格拉的評分

5 out of 5
ITC 穆哥哈飯店 - 豪華精選渡假村及水療中心 - 亞格拉
Taj Ganj Uttar Pradesh, Agra, Uttar Pradesh

評論

8.6

有夠讚

10 分，有夠讚；1001 則評論中有 534 則" "
8 分，不錯哦；1001 則評論中有 281 則" "
6 分，一般般；1001 則評論中有 105 則" "
4 分，不太好；1001 則評論中有 54 則" "
2 分，很糟糕；1001 則評論中有 27 則" "

9.0/10

整潔度

8.8/10

員工素質

8.4/10

設施服務

8.4/10

住宿環境和硬體

8.6/10

環保程度

評論

6/10 一般般

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
We paid at high price and I think the hotel is over pricing their room in the peak tourist season. All staff we met are very friendly, room is cleaned and we were upgraded to a two room suite with a private pool. Yet, the pool water was not clean and the room was old. Foods are generally good to be fair. We had chicken biriani and the chicken was not cooked, the chef came to apology and provide us a special ice cream with seasonal fruit. it was a good surprise to us. There are so many stairs everywhere in hotel, to room and to restaurant, It is not very friendly especially to the aged people and the people who has problem in knee.
於 2018 年 12 月住了 1 晚
Rajeev Pathak - General Manager, ITC Mughal 於 2019年1月8日回覆
Dear Guest, Namaskar !! I would like to take this opportunity to thank you for sharing your feedback. We have taken cognizance of your concerns regarding the room allotted, upkeep & maintenance of the Pool water, quality of cuisine & access to guest rooms and sincerely apologize for the dissonance faced. You have my assurance that necessary action has been initiated to address the areas of concern. We sincerely hope that you will provide us another opportunity to restore your confidence in ITC Mughal. We value your patronage and look forward to your continued support. Your sincerely,

10/10 有夠讚

Hsinchieh

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
豪華又舒適
非常豪華且舒適的旅館！住宿環境、整體設施、服務態度與早餐等等都讓人感到滿足與享受，是個度假的好地方！
於 2018 年 10 月住了 1 晚
AJ 於 2018年10月21日回覆
Dear Guest , Thank you so much for your kind feedback . We look forward to welcome you at ITC Mughal Agra . Regards, Team Front Office

8/10 不錯哦

Anson

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Wonderful stay! Value for money
- Night shift lady manager was kind enough to upgrade my room, she made my day. - The Bell boy who wear with eyeglass an white uniform was so helpful and knowledgable - the tour desk supervisor is not helpful and was being so aggressive to sel tour package, i just need to advice on transportation - room is well-appointed with advanced remote control, and nicely decorated - everything is beautifully decorated and very decent - hotel security manager is carefully do the checking process, to ensure the hotel is safe - a memorable stay with great hospitality
於 2018 年 9 月住了 2 晚
Ankit 於 2018年9月26日回覆
We appreciate your feedback, We have taken note of your feedback regarding the travel desk and shall take corrective measures. Thank you for staying with us.

10/10 有夠讚

Kai

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nadeem 於 2018年4月3日回覆
Thank you for your feedback!

10/10 有夠讚

David

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Very nice!
It's very nice hotel, delicious meal, convinient location, I will stay in ITC again next time I visit Agra.
We appreciate your feedback and Thank You for staying with us.

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
非常好的旅途感受
非常好的一次旅途住宿

8/10 不錯哦

Yung-shan，Taiwan

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good location for shopping

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
No free wifi.

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
装修很喜欢，还能看到泰姬陵

4/10 不太好

Jo，Taiwan

喜歡：整潔度、員工素質和客房舒適度
不喜歡：住宿環境和硬體
熱水管線老舊導致水黃黃的，毛巾都染黃了
整體來說，大廳與服務品質的確五星級飯店應有的品質，但飯店的熱水管線老舊，導致出水品質黃濁；另外，隔音設備也不怎麼理想，總是能停到走廊或緊鄰房間傳出的聲音。

8/10 不錯哦

真實旅客

喜歡：員工素質和住宿環境和硬體
不喜歡：整潔度

8/10 不錯哦

Varun

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚
SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA 於 2024年4月29日回覆
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.We value your patronage and look forward to your continued support.Responsibly yours,

10/10 有夠讚

Shashank

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Our stay here was excellent. Right from check in to check out was smooth. Ride to Taj from here was only 10 minutes. Property is very well maintained and felt very peace here.
於 2024 年 4 月住了 1 晚
SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA 於 2024年4月27日回覆
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.It is indeed heartening to know that the services rendered met your expectations. We are truly gratified by your generous compliments as it motivates us to strive for greater heights of perfection.The team values your patronage and we look forward to your continued support.Responsibly yours,

10/10 有夠讚

Carlos，Allen

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
good location, very clean, great staff
於 2024 年 2 月住了 2 晚
SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA 於 2024年4月18日回覆
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.It is indeed heartening to know that the services We value your patronage and look forward to your continued support.Responsibly yours,

8/10 不錯哦

Navpreet

於 2024 年 4 月住了 2 晚
SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA 於 2024年4月18日回覆
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.It is indeed heartening to know that the services We value your patronage and look forward to your continued support.Responsibly yours,

6/10 一般般

Stephen

家庭旅遊
喜歡：員工素質
We stayed two nights at this hotel and were expecting a 5 star hotel as indicated via the Expedia booking site. Our first impressions were good up to checkin however our room was tired and needed an update. The room above had a chair or table that was constantly moved a lot which vibrated very loudly into ours. The buffet is extensive and being over Easter there were lots of hot cross buns and other treats on offer. The head chef went out of his way to make sure my wife and daughter’s dietary needs were taken care of. One down side was the number of young children putting their hands all over the food due to a lack of parental supervision. Other staff throughout the hotel did their best to make us feel comfortable throughout our two night stay. Overall I think the 5 star rating is over inflated and I would be pushing to give it a 4.
於 2024 年 3 月住了 2 晚
SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA 於 2024年4月2日回覆
Dear Guest,Namaste!At the outset, I wish to thank you for choosing to stay at ITC Mughal and for sharing your valuable feedback.On behalf of my team, do accept our sincere apologies on the inconvenience due to lack of attention by the service associates in the restaurant. You have my assurance that necessary action has been initiated to ensure this does not reoccur. Constructive feedback from discerning guests, are a source of immense help in not only maintaining but also for improving our standards as well as synergize the processes to the levels expected of us.We do hope you will not let this mar your impression of our standards and allow us another opportunity to serve you better in future.Responsibly yours,

10/10 有夠讚

Nilashish

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This was our second time staying at the ITC Mughal and it was better than we remembered. The staff were excellent and were readily available for assistance. The rooms were spacious and clean. Special shoutout goes to the housekeeping staff, not only for making up our rooms but also setting up an extra bed in our room. Would highly recommend this property for anyone looking for a luxurious stay in Agra!
於 2024 年 3 月住了 1 晚
SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA 於 2024年4月1日回覆
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.It is heartening to know that the services rendered met your expectations.The team values your patronage and we look forward to your continued support.Responsibly yours,

10/10 有夠讚

Gurudas，ISELIN

喜歡：整潔度、員工素質和住宿環境和硬體
This is an excellent property with very nice location and easy to commute.
於 2024 年 3 月住了 1 晚
SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA 於 2024年3月19日回覆
Dear Guest,Namaste!Thank you for choosing to stay at ITC Mughal.We value your patronage and look forward to your continued support.Responsibly yours,

10/10 有夠讚

Gurvinder

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA 於 2024年3月6日回覆
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.We value your patronage and look forward to your continued support.Responsibly yours,

10/10 有夠讚

Sachin H.

喜歡：整潔度、員工素質和住宿環境和硬體
This is a somehwat dated property but still quite nice.
於 2024 年 2 月住了 1 晚
SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA 於 2024年3月4日回覆
Dear Guest,Namaste!Thank you for choosing to stay at ITC Mughal.We value your patronage and look forward to your continued support.Responsibly yours,

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Beautiful oasis of calm
We had a pleasant stay in this beautiful hotel. The service was great and staff were helpful and friendly. The buffet breakfast had a wide variety of options. The only issue we had were the soft pillows and bed which affected our sleep. The staff provided us harder pillows the next day.
於 2024 年 2 月住了 2 晚
SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA 於 2024年2月16日回覆
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.Your feedback regarding regarding sleep affected due to soft pillows is acknowledged and sincerely regret the inconvenience caused. However, we would like to mention that preference of pillows are provided on request.We value your patronage and we look forward to your continued support.Responsibly yours,

10/10 有夠讚

John

家庭旅遊
ITC Agra is a wonderful hotel with great staff
於 2024 年 2 月住了 2 晚
SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA 於 2024年2月14日回覆
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.Your appreciation has been conveyed to the team and I am sure that yoru recommendation will go a long way in encouraging them.We value your patronage and we look forward to your continued support.Responsibly yours,

8/10 不錯哦

Jinisha

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
.
於 2024 年 2 月住了 1 晚
SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA 於 2024年2月14日回覆
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.Your appreciation has been conveyed to the team and I am sure that yoru recommendation will go a long way in encouraging them.We value your patronage and look forward to your continued support.Responsibly yours,

10/10 有夠讚

rogerio

團體旅遊
於 2024 年 1 月住了 2 晚
SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA 於 2024年1月29日回覆
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.It is indeed heartening to know that the services rendered met your expectations. The team values your patronage and we look forward to your continued support.Responsibly yours,

10/10 有夠讚

Rajiv

於 2024 年 1 月住了 1 晚
SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA 於 2024年2月6日回覆
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.We value your patronage and look forward to your continued support.Responsibly yours,

10/10 有夠讚

Annette

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Dejligt sted og tæt på Raj Mahal ! Lækkert mad og jeg vil anbefale det alle, her er trygt og sikkert
於 2024 年 1 月住了 2 晚
SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA 於 2024年1月15日回覆
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.The team values your patronage and we look forward to your continued support.Responsibly yours,

10/10 有夠讚

Sunita

喜歡：住宿環境和硬體
The service was truly exceptional on all levels! The suites were amazing!!
於 2024 年 1 月住了 1 晚
SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA 於 2024年1月12日回覆
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.It is indeed heartening to know that the services rendered met your expectations. Your appreciation has been conveyed to the team and I am sure that your recommendation will go a long way in encouraging them. We value your patronage and look forward to your continued support.Responsibly yours,

10/10 有夠讚

Puneet

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚
SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA 於 2024年1月11日回覆
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.We value your patronage and look forward to your continued support.Responsibly yours,

10/10 有夠讚

Shweta

於 2023 年 12 月住了 2 晚
SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA 於 2023年12月15日回覆
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.It is indeed heartening to know that the services rendered met your expectations. The team values your patronage and we look forward to your continued support.Responsibly yours,

10/10 有夠讚

Rajesh

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Love the ambiance and hospitality of the hotel staff. Food was great
於 2023 年 12 月住了 1 晚
SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA 於 2023年12月13日回覆
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.It is indeed heartening to know that the services rendered met your expectations. We are truly gratified by your generous compliments as it motivates us to strive for greater heights of perfection.Your appreciation has been conveyed to the team and I am sure that your recommendation will go a long way in encouraging them. The team values your patronage and we look forward to your continued support.Responsibly yours,

8/10 不錯哦

Rahul

喜歡：整潔度、員工素質和住宿環境和硬體
SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA 於 2024年2月14日回覆
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.Your appreciation has been conveyed to the team and I am sure that yoru recommendation will go a long way in encouraging them.We value your patronage and look forward to your continued support.Responsibly yours,

10/10 有夠讚

Daniel

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent hospitality. The food and lodging was very good. The property is spread out, so great for a nice walk.
於 2023 年 11 月住了 2 晚
SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA 於 2023年12月5日回覆
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.It is indeed heartening to know that the services rendered met your expectations. We are truly gratified by your generous compliments as it motivates us to strive for greater heights of perfection.Your appreciation has been conveyed to the team and I am sure that your recommendation will go a long way in encouraging them. The team values your patronage and we look forward to your continued support.Responsibly yours,

10/10 有夠讚

Zafar

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Large, well-appointed room. Excellent breakfast. Amazing gardens with flowers and fountains. Very relaxing hotel.
於 2023 年 11 月住了 1 晚
SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA 於 2023年11月29日回覆
Dear Guest,Namaste!Thank you for taking out the time to share your experience at ITC Mughal.Responsibly yours,

8/10 不錯哦

Amrit

於 2023 年 11 月住了 1 晚
SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA 於 2023年12月13日回覆
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.It is indeed heartening to know that the services rendered met your expectations. The team values your patronage and we look forward to your continued support.Responsibly yours,

10/10 有夠讚

Sumeet

喜歡：整潔度、員工素質和客房舒適度
於 2023 年 11 月住了 1 晚
SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA 於 2023年11月13日回覆
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.It is indeed heartening to know that the services rendered met your expectations. The team values your patronage and we look forward to your continued support.Responsibly yours,

10/10 有夠讚

Greg

Great hotel! Service was fantastic especially James who helped with my bags.
於 2023 年 11 月住了 2 晚
SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA 於 2023年11月10日回覆
Dear Guest,Namaste!Thank you for taking out the time to share your experience at ITC Mughal. Your appreciation has been conveyed to James and he would be delighted to see your compliments.We value your patronage and look forward to your continued support.Responsibly yours,

6/10 一般般

真實旅客

家庭旅遊
喜歡：客房舒適度
Nice enough hotel, convenient for the Taj Mahal. A little more tired than other ITC properties (such as Jaipur). Our room was large and pleasant, but dated, and could have been cleaner. The bar feels a bit ‘transitory’ (there is a corridor running through it). Altogether the stay was fine, and most are only here for a night as that’s all that’s required to see Agra’s main sights. Some staff struggled with English (again not something we’ve experienced at other ITC properties). There was a bit of a faff with the bill on check out - receptionist denied a hold had been placed on my credit card - I had to show him my credit card app to prove it had and then he seemed unsure at how to release it - still pending!
於 2023 年 10 月住了 2 晚
SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA 於 2023年11月2日回覆
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.We have taken cognizance of your concerns and sincerely apologize for the inconvenience caused.May we request you to share details with us directly via email, so as to enable us to address your concerns.We sincerely hope that you will not let this mar your impression of our standards and allow us another opportunity to regain your confidence in ITC Mughal.We value your patronage and look forward to your continued support.

8/10 不錯哦

Anish，Chandler

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Restaurant food is average
於 2023 年 10 月住了 1 晚
SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA 於 2023年10月30日回覆
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.We have taken cognizance of your concerns regarding the food and sincerely apologize for any inconvenience caused. You have my assurance that the same shall definitely be reviewed.We sincerely hope that you will provide us with another opportunity to restore your confidence.The team values your patronage and we look forward to your continued support.Responsibly yours,

8/10 不錯哦

Warren

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Possibly ready for a little freshen up on the decor side soon, but all in all it was a very pleasant stay. Staff were excellent.
於 2023 年 10 月住了 1 晚
SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA 於 2023年10月28日回覆
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.We have taken cognizance of your concerns regarding freshen up of the decor and would like to assure you that the same shall definitely be reviewed to enhance our services.Your appreciation has been conveyed to the team.We value your patronage and look forward to your continued support.Responsibly yours,

10/10 有夠讚

Meggha

家庭旅遊, 親子旅遊
喜歡：員工素質、設施服務和住宿環境和硬體
A beautiful property! Great staff! Delicious food at their restaurants! The best SPA - Kaya Kalp - a must try experience. Hands down the best.
於 2023 年 10 月住了 1 晚
SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA 於 2023年10月28日回覆
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.Your appreciation has been conveyed to the team.We value your patronage and look forward to your continued support.Responsibly yours,

10/10 有夠讚

Manish

於 2023 年 10 月住了 2 晚
SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA 於 2023年10月25日回覆
Dear Guest,Namaste!Thank you for taking out the time to share your experience at ITC Mughal.Responsibly yours,

6/10 一般般

真實旅客

喜歡：整潔度和客房舒適度
於 2023 年 10 月住了 1 晚
SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA 於 2023年10月21日回覆
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.Please accept my sincere apologies for any inconvenience casused. May we request you to share details with us directly via email, so as to enable us to enhance our services.We value your patronage and await your response.Responsibly yours,

10/10 有夠讚

Clinton

情侶出遊
喜歡：住宿環境和硬體
An amazing experience. Exceptional quality food, staff and surrounds
於 2023 年 10 月住了 1 晚
SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA 於 2023年10月19日回覆
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.It is indeed heartening to know that the services rendered met your expectations. We are truly gratified by your generous compliments as it motivates us to strive for greater heights of perfection.Your appreciation has been conveyed to the team and I am sure that your recommendation will go a long way in encouraging them. The team values your patronage and we look forward to your continued support.Responsibly yours,

6/10 一般般

Mohammad

於 2023 年 10 月住了 1 晚
SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA 於 2023年11月2日回覆
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.We have taken cognizance of your ratings which represent an unsavory experience and sincerely apologize for the inconvenience caused. May we request you to please share details with us directly so as to enable us to address your concerns.The team values your patronage and we look forward to serve you better in future.Responsibly yours,

6/10 一般般

PRAMOD，San Jose

家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
不喜歡：員工素質
I had placed 2 service requests through phone, both of them for TV/streaming service not working. I had to personally go once to remind them that my TV was not working. Then somebody came and helped. Second time, nobody came to look at the problem even after 12 hours and we anyway were checking out after that. So, I can say don't expect good service in this hotel ! Baaad Service
於 2023 年 10 月住了 2 晚
SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA 於 2023年10月12日回覆
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.Your concerns are well acknowledged and without meaning to offer any excuses, sincerely apologize for the inconvenience caused. You have my assurance of necessary action initiated to improve our services.We sincerely hope you will treat this in isolation, not a reflection of our usual service standards and provide us with another opportunity to regain your confidence.The team values your patronage and we look forward to serve you better in future.Responsibly Yours,

10/10 有夠讚

David

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent hotel in convenient location
Lovely, well maintained hotel close to the Taj Mahal with an excellent restaurant. Highly recommended.
於 2023 年 10 月住了 1 晚
SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA 於 2023年10月12日回覆
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.It is indeed heartening to know that the services rendered met your expectations.We value your patronage and look forward to your continued support.Responsibly yours,

6/10 一般般

Edward

家庭旅遊
喜歡：員工素質
Nice entrance and gardens, but not a 5-star hotel from the bedroom to the bathroom. Breakfast was excellent, as well as the waiting service. While we were there, the hallways were bustling with families and children running around late into the evening and congregating in a single room with around 10 people.
於 2023 年 10 月住了 1 晚
SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA 於 2023年10月6日回覆
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.It is indeed heartening to know that the services rendered met your expectations. However, we have also taken cognizance of your concern regarding disturbance due to late evening movement in the hallway of children from other guest rooms and sincerely apologize for the inconvenience caused. Please be assured that the same shall definitely be reviewed during rooms allocation in future.The team values your patronage and we look forward to your continued support.Responsibly yours,

10/10 有夠讚

Paul

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The hotel and grounds were just beautiful ... and the staff was incredibly helpful. Our only problem was that we couldn't stay longer! :^) -- Paul Burress
於 2023 年 9 月住了 3 晚
SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA 於 2023年10月3日回覆
Dear Guest,Namaste!Thank you for taking out the time to share your experience at ITC Mughal.Responsibly yours,

4/10 不太好

Brian

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Not worth it if you want a relaxing stay
Hotel was far too loud and noisy. We had kids running up and die our corridor for what seemed like hours after 9pm. Parents nowhere to be seen. Room was ok but there was a dampness particularly on the bedsheets. The restaurant food was average but overpriced. Went to a fantastic restaurant right across the road where the food was a third of the price. To sum up not worth the money if you’re looking for a relaxing stay.
於 2023 年 9 月住了 2 晚
SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA 於 2023年10月3日回覆
Dear Guest,Namaste!Thank you for choosing to stay at ITC Mughal and for sharing your valuable feedback.Your concerns are acknowledged and without meaning to offer any excuses, sincerely apologize for the inconvenience faced. You have my assurance that the same shall definitely be reviewed.We sincerely hope you will provide us with another opportunity to restore your confidence in ITC Mughal.With regard to the F&B prices we would like to assure you that the prices are in line with other competitive hotels in the city.We value your patronage and look forward to your continued support.Responsibly Yours,

4/10 不太好

Rohit

不喜歡：住宿環境和硬體
Dated, needs renovation
The property is a bit dated with serious need for renovation. Doesn't offer much in way of a luxury resort besides some gardens. Was staying in a royal suite & the '"club lounge" served in basement was basically a very sad event with 4 cold kebabs & some IMFL Overall way behind other 5* hotels in the area
於 2023 年 9 月住了 2 晚
SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA 於 2023年10月3日回覆
Dear Guest,Namaste!Thank you for choosing to stay at ITC Mughal and for sharing your valuable feedback.Your concerns are acknowledged and without meaning to offer any excuses, sincerely apologize for the inconvenience faced. You have my assurance that the same shall definitely be reviewed.We sincerely hope you will provide us with another opportunity to restore your confidence in ITC Mughal.We value your patronage and look forward to serve you better in future.Responsibly Yours,