吾妻別墅

"東西遺忘在飯店，飯店人員主動通知，並協助寄送到東京。早餐豐盛好吃，餐廳窗外風景超棒"

"The size of the Hotel is relatively bigger than other Onsen hotels in Japan. Clean and Tidy."

"很好"

"Average services, I rate both good and bad. Good is the inclusive meals (optional during booking), I was given a lot of quality food in a presentable traditional Japanese setting, but bad is that my booking includes 2 adults and 1 kid, the hotel told me I needed to pay extra for my kids staying (I had no choice so I paid) and tried to charge me other items like extra bed, extra meal for my kid (I rejected these). I hate how the hotel manage bookings and dishonesty as I had already paid my booking for 3 members in full but then got charged extra when I arrived without any email communication before I check-in, other major problem to the overall experience is that most of the staffs speak broken English and even not understand, I find it very difficult to communicate, also both indoor and outdoor onsen water is all dirty, the outdoor onsen water is not even hot."

"有台灣員工,語言非常方便"

"Great forest view and the whole stay experience is nice. It is in the rural area so there is no sight seeing spot around. The shuttle bus to hotel need to reserve first, not hop-on hop-off type."

"讓我有個美滿旅程，完成一個雪景下的露天溫泉"

"交通有点不方便 员工英文水平较低。但是这些都不影响我再来的心情"

"職員態度有禮，房間不算新但整潔，就座落在溫泉街旁，位置極佳。"