Britannia Hotels Aberdeenshire and Moray hotels

"Currently service at the Thainstone House Hotel is falling far short of expectations and leaving guests such as ourselves disappointed. The staff at the hotel work incredibly hard and are polite despite the pressures they are under. However too few staff meant that we encountered numerous service issues. For example, at breakfast there was a 10 – 15 minute wait for a table, food stuffs unavailable from the buffet, numerous uncleared tables and almost no staff around to take your order. Staffing in the evening was similarly problematic. Perhaps the crowning glory of an underwhelming experience was when, on Saturday night we were told we could not order cocktails as there was no-one on duty who knew how to make them. Although the hotel is taking bookings on its web site for its fine dining restaurant, it is closed to guests and all meals are served in the hotel bar. Ironically, after you have eaten in the bar, you receive an email asking you for feedback on your dining experience in the Green Lady. One reason we chose the Thainstone House was because of the restaurant. Knowing it is not available and to keep advertising it, is a questionable business practice. Sadly nothing in this post appears new, other guests have made similar points - having now stayed there, I understand why it is compared to Fawlty Towers"

"Fabulous friendly staff, comfortable beds, common areas a bit dated, good choice of breakfast replenished quickly, but no excuse for urn of rotten coffee, get some updated coffee machines, or even a chance to buy one at the bar would help."

"Perfect 2 days stay"

"Room was quite warm had to put fan on "

" I requested when I booked online about a room on ground or 1st. Floor. At ‘check in’ it took a bit of time for reception to find the room I requested. She managed eventually and I was given key to room 62A, on the ground floor which I would regard as sub standard compared to our friends room (140)."

"Comfortable and clean hotel but continuous buzzing noise heard in room all night. "

"Excellent central location. Nice new / modern hotel. Rooms are nice. "

"Good hotel at budget price "

"Great hotel, very relaxed and suited our children with pool and other games downstairs. Liked the bar and food offering, especially when we arrived late and still needed dinner. Bedrooms were comfortable - would stay again. Only one issue - TV surround in room 505 fell off the wall on arrival. Thankfully no one hurt but could have been much more serious. Staff moved us to a new room quickly but hope this is fixed so no risk of it happening again. "