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阿伯丁機場希爾頓歡朋飯店的評分

3.5 out of 5
阿伯丁機場希爾頓歡朋飯店
Harvest Way, D2 Business Park, Aberdeen, Scotland

評論

9.0

太棒了

10 分，有夠讚；519 則評論中有 302 則" "
8 分，不錯哦；519 則評論中有 163 則" "
6 分，一般般；519 則評論中有 33 則" "
4 分，不太好；519 則評論中有 13 則" "
2 分，很糟糕；519 則評論中有 8 則" "

9.6/10

整潔度

9.0/10

員工素質

8.6/10

設施服務

9.4/10

住宿環境和硬體

8.2/10

環保程度

評論

8/10 不錯哦

David

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice clean hotel with friendly staff.
於 2024 年 3 月住了 1 晚
Lisa Starkie 於 2024年3月27日回覆
Thank you for your lovely comments.We look forward to welcoming you back in the future.Kind Regards Reservations Team

10/10 有夠讚

Steve

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Best hotel in the area.
於 2024 年 2 月住了 1 晚
Reservation Office 於 2024年2月5日回覆
Thank you very much for your feedback. We are looking forward to seeing you again in the future.

2/10 很糟糕

Tanveer

不喜歡：員工素質、設施服務和住宿環境和硬體
What can I say about this hotel I have stayed here for two days one last and one this week late afternoon after 4pm till 2/3am and nothing offered i.e food wise just tea and coffee sachets in bedroom yep really gonna drink tea and coffee want hot food but nope. Quite disappointed that dinner is not offered although the room costs 109 pound I don't think I'll be booking this hotel, Dinner not served have to pay for that extra oh and when booking online it does not give you the option to select dinner they just presume it's bed and breakfast , still waiting for a receipt parking is a piss take really no spot only on double yellow line and yep expecting a fine too, and they don't take cash utter nonsense also book food via the app, we need more apps.on.our phone
於 2023 年 12 月住了 1 晚
Lisa Starkie 於 2023年12月22日回覆
Thank you for your feedback. As your booking was made directly with Expedia, they can provide you with a receipt for your stay as it was made through a 3rd party provider.With regards to our food offering, we do serve food 24 hours a day. A full breakfast buffet is served 04.30 - 09.30, Lunch menu 12.00-14.00 and then dinner (with hot options) 17.00-21.00. Out with these times a limited menu is served of sandwiches or pizza.We are a limited service hotel therefore do not offer a dinner, bed and breakfast rate option - only Bed and Breakfast.I will pass all comments on to the team here and if you wish to discuss things further please do not hesitate to contact myself directly at the hotel.

10/10 有夠讚

Slawomir

於 2023 年 12 月住了 1 晚
Reservations team 於 2024年1月31日回覆
We are very happy you enjoyed your stay. Thank you very much for your feedback.

8/10 不錯哦

Paul

喜歡：員工素質和住宿環境和硬體
於 2023 年 12 月住了 3 晚
Lisa 於 2023年12月22日回覆
Thank you for your positive scoring, we hope to welcome you back to the hotel in the future.

6/10 一般般

JEROME

家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
We were booked into the hotel for 3 nights, however there was no housekeeping undertaken at any time or bins emptied in our bedroom. This was clearly very disappointing for a Hilton hotel.
於 2023 年 11 月住了 3 晚
Lisa Starkie 於 2023年12月22日回覆
Thank you for your feedback, we take all comments very seriously. I will discuss this matter with our housekeeping team to further better our service.If you wish to discuss this further please do not hesitate to contact myself directly at the hotel.

10/10 有夠讚

Maaria

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 10 月住了 1 晚
Reservation Office 於 2023年10月19日回覆
Thank you for your review.

10/10 有夠讚

Danny

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
4*
It was a smooth check-in and check-out. The room was clean and was even cleaned the morning after we went out for the day, which is unusual these days..
於 2023 年 9 月住了 2 晚
Reservation Office 於 2023年10月2日回覆
Thank you very much for your review.

10/10 有夠讚

Farhad

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 8 月住了 1 晚
Reservation Office 於 2023年9月7日回覆
Thank you very much for your review.

6/10 一般般

Graeme

家庭旅遊
喜歡：整潔度、住宿環境和硬體和客房舒適度
不喜歡：員工素質
Front desk staff need a lession in customer service. ( apart from guy on in the evening)
於 2023 年 8 月住了 3 晚
Reservation Office 於 2023年8月29日回覆
Thank you for your feedback. We appreciate your comments and we will look into points mentioned above.

6/10 一般般

Paul

家庭旅遊
喜歡：整潔度
Aberdeen
Comfortable , clean , basic , very limited food ? Parking ? No atmosphere at bar
於 2023 年 8 月住了 1 晚
RESERVATIONS TEAM 於 2023年8月21日回覆
Thank you for your review. We appreciate your comments and we will look into points mentioned above.

10/10 有夠讚

Bryan

於 2023 年 8 月住了 1 晚
Reservation Office 於 2023年9月7日回覆
Thank you very much for your feedback.

8/10 不錯哦

Kenneth

家庭旅遊
喜歡：整潔度、住宿環境和硬體和客房舒適度
Hotel good, reception staff questionable
Overall stay was good, however, I didn’t think the reception staff were the most welcoming. I asked about the breakfast and all I was told was “everything is on the information sheet”, which is fine, but would have been more welcoming if I was told the time. Even when passing by reception for breakfast, although they seen me, no acknowledgement from them. The most welcoming was when I was checking out. It’s a shame as I’ve stayed here a few times before and it was a much more pleasant experience.
於 2023 年 8 月住了 1 晚
Reservation Office 於 2023年8月15日回覆
Thank you for your feedback. We will pass your comments to the relevant department. We hope to see you again back at the hotel soon.

10/10 有夠讚

Iain

於 2023 年 8 月住了 1 晚
Reservation Office 於 2023年8月11日回覆
Thank you very much for your feedback.

2/10 很糟糕

Janine

於 2023 年 8 月住了 1 晚
RESERVATIONS TEAM 於 2023年8月7日回覆
Thank you for your review. Due to it being a 2star, could you please tell us more about your stay and what wasn't to your expectations. Thank you

10/10 有夠讚

Fiona

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 7 月住了 1 晚
Lorraine Barclay 於 2023年7月11日回覆
Thank you for your lovely review.

6/10 一般般

Marie

家庭旅遊
The hotel was not too busy and breakfast was good. There weren't any grocery stores or restaurants nearby. Parking was limited and my biggest complaint was the towels smelled so badly. It appears to be washed without laundry detergent. It was disgusting!
於 2023 年 6 月住了 1 晚
Lorraine 於 2023年7月3日回覆
Thank you for your feedback. We will certainly look into the towels and see what's happened here.Please do not hesitate to contact me if you require any further assistance.

2/10 很糟糕

Denise

家庭旅遊
不喜歡：員工素質
This is a hotel that is designed for oil workers There was no atmosphere at all and saw very little staff during stay. Car parking it awful, we had to complain as at night there were no spaces. We were then put into the " premium" car park at no cost which was only the right thing they could do. Breakfast was ok as a self serve and had all you would need and was tasty enough. Staff not very friendly and hotel not welcoming at all. Room basic and clean but tea tray lacking with items. Would not return
於 2023 年 6 月住了 1 晚
Lorraine 於 2023年6月23日回覆
Thank you for taking the time to leave a review. Our guest satisfaction is important to us and I will forward on your comments to all the relevant departments.

10/10 有夠讚

Noman

於 2023 年 5 月住了 1 晚
RESERVATIONS TEAM 於 2023年6月21日回覆
Thank you for your feedback

2/10 很糟糕

Fiona

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 5 月住了 1 晚
RESERVATIONS TEAM 於 2023年5月29日回覆
Thank you for your review. Due to it being a 1star, could you please tell us more about your stay and what wasn't to your expectations. Thank you

10/10 有夠讚

Joanna

於 2023 年 5 月住了 1 晚
RESERVATIONS TEAM 於 2023年5月29日回覆
Thank you for your feedback.

6/10 一般般

Paul

情侶出遊
喜歡：整潔度
The cooked breakfast was cold and poor choice for the continental.
於 2023 年 4 月住了 1 晚
Lorraine 於 2023年4月25日回覆
Thank you for your feedback.

10/10 有夠讚

Diane

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Shame about the parking .....
My only reservation about booking to start with was the parking availability. We arrived at 2.50 to find approx 5 or 6 spaces left. Far to many offshore workers using carpark whilst away. In my opinion i would remove this service. This would be the only i probability wouldn't book again. The reception was immaculate. Service was excellent and informative. We found the room to be clean and welcoming. The shower refill bottles were grubby and not filled. The shower seals a bit black spotty and the towels could have been neater in the holder. We only ate breakfast in the restaurant. The breakfast was by far the best I've had recently.all areas were tided and well stocked. My only criticism would be the chairs could do with a good clean. It was a very enjoyable stay.
於 2023 年 4 月住了 1 晚
Lorraine Barclay 於 2023年4月17日回覆
Good Afternoon Thank you for taking the time to give us all your feedback. I am glad that you have overall enjoyed your stay and i will certainly get all the other areas looked into. Kind regardsLorraine BarclayReservations Manager

8/10 不錯哦

Grant

於 2023 年 3 月住了 1 晚
Lorraine 於 2023年3月28日回覆
Thank you for taking the time to leave a review.

2/10 很糟糕

Alastair Fergus

於 2023 年 3 月住了 1 晚
RESERVATIONS TEAM 於 2023年3月7日回覆
Thank you for your review. Due to it being a 2star, could you please tell us more about your stay and what wasn't to your expectations. Thank you

8/10 不錯哦

Samantha

於 2023 年 2 月住了 1 晚
Lorraine Barclay 於 2023年2月15日回覆
Thank you for your review

10/10 有夠讚

Jordan

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 2 月住了 2 晚
Lorraine Barclay 於 2023年2月10日回覆
Thank you for your review

4/10 不太好

真實旅客

商務旅客
喜歡：客房舒適度
不喜歡：整潔度和員工素質
Wouldn't stay again unless it was the only choice
The hotel was very busy as Lewis Capaldi was playing so quite understandable that the staff were rushed off their feet but they were also rude had to wait a long time to check in and check out and the staff ignored you, one even answered the phone half way through speaking to me. Room was comfy and clean looking however smelt of cigarettes which wasn't pleasant at all
於 2023 年 1 月住了 1 晚
Lorraine Barclay 於 2023年1月30日回覆
Thank you very much for your review. I am very sorry for the experience you have received and we will look into this and giving training to the staff.

4/10 不太好

William

家庭旅遊
喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
於 2022 年 12 月住了 2 晚
RESERVATION TEAM 於 2022年12月5日回覆
Thank you for your review. Due to it being a 4star, could you please tell us more about your stay and what wasn't to your expectations. Thank you

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 11 月住了 1 晚

10/10 有夠讚

Fiona

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 10 月住了 1 晚
Lorraine Barclay 於 2022年10月20日回覆
Thank you for your review

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 10 月住了 2 晚
Lorraine Barclay 於 2022年10月19日回覆
Thank you for your review

8/10 不錯哦

Mikey

於 2022 年 9 月住了 2 晚
Lorraine Barclay 於 2022年10月8日回覆
Thank you for your feedback

10/10 有夠讚

Theresa

於 2022 年 10 月住了 1 晚

6/10 一般般

William

喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
The hotel needs to be refurbished. It is tired and carpets etc. need to be cleaned/replaced. Currently at post covid rates it is very poor value for money. The car park is grossly insufficient although the staff do try hard.
於 2022 年 9 月住了 1 晚
Lorraine Barclay 於 2022年10月8日回覆
Thank you for your feedback

10/10 有夠讚

Joyce

於 2022 年 10 月住了 1 晚
Lorraine Barclay 於 2022年10月8日回覆
Thank you for your feedback

10/10 有夠讚

Avril

於 2022 年 9 月住了 1 晚
Lorraine Barclay 於 2022年10月8日回覆
Thank you for your feedback

10/10 有夠讚

Ernie

於 2022 年 9 月住了 1 晚
RESERVATION TEAM 於 2022年9月12日回覆
Thank you for your review .

10/10 有夠讚

paul

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Good
於 2022 年 8 月住了 3 晚
Lorraine Barclay 於 2022年8月26日回覆
Thank you for your reveiw

4/10 不太好

Roger

喜歡：員工素質、住宿環境和硬體和客房舒適度
Weekend away
Room is basic but OK for an overnight Breakfast is basic but adequate Menu for meals is very basic and food mediocre Location not easy to find and not that easy to find
於 2022 年 8 月住了 2 晚
RESERVATION TEAM 於 2022年8月17日回覆
THANK YOU FOR YOUR REVIEW

10/10 有夠讚

Simon

於 2022 年 8 月住了 1 晚
RESERVATION TEAM 於 2022年8月17日回覆
THANK YOU FOR YOUR REVIEW

6/10 一般般

Kevin

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Average hotel for a Hampton, good location but room never tended once in four days and breakfast very limited voice and poor quality
於 2022 年 8 月住了 4 晚
Lorraine Barclay 於 2022年8月9日回覆
Thank you for your review.

10/10 有夠讚

farshad

於 2022 年 7 月住了 2 晚
Lorraine Barclay 於 2022年7月5日回覆
Thank you for your review

8/10 不錯哦

SJ

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Perfect Aberdeen airport hotel
Great new hotel really close to the airport. I even walked there. The stagecoach bus runs every 15 minutes into town.
於 2022 年 6 月住了 1 晚
Nicola 於 2022年6月19日回覆
Thank you for your review. We appreciate your comments.

10/10 有夠讚

Rachael

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Lovely stay!
Great hotel. It was clean and modern. Breakfast was fantastic. Very good value for money. We originally got a space in the car park however no spaces when we returned after an event and there was no alternative parking overly close by. So if you get a space initially i would suggest leaving the car and taking a taxi.
於 2022 年 6 月住了 1 晚
Nicola 於 2022年6月13日回覆
Thank you for your review. We are delighted you enjoyed your stay. Yes the parking is like gold dust so best to leave your car once parked :-) We hope to welcome you back some time in the future.

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 6 月住了 1 晚
HBH Aberdeen Airport 於 2022年6月11日回覆
Thank you for your review.

6/10 一般般

Thomas

於 2022 年 5 月住了 1 晚

10/10 有夠讚

Allan

喜歡：員工素質、住宿環境和硬體和客房舒適度
於 2022 年 5 月住了 1 晚
Nicola 於 2022年5月10日回覆
Thank you for your review. We hope to welcome you back some time in the future.

8/10 不錯哦

Andrea

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2022 年 4 月住了 1 晚

6/10 一般般

Kerry

Ok status
I would give this hotel an OK status only and will not be a hotel of choice in the future
於 2022 年 5 月住了 1 晚
HBH Aberdeen Airport 於 2022年5月6日回覆
Thank you for your review. We appreciate your comments