Proctor 5 Stars Hotels

"We were placed in the original room we booked and several lamps and the Television didn't work. We called MULTIPLE times to have maintenance look at the issues and went to the front desk several times to inquire about the issues. After a night of staying in the room where nothing worked they transfered us to a different room. That was fine except upon checkout we were UPCHARGED for THEM switching our room!! The staff, obviously, couldn't fix the problems so instead of owning their mistakes they told us to change rooms then charge us $100s of dollars more for a room we didn't even book (also the room they switched us to was much smaller and a considerable downgrade from the original room booked, which baffles me as to why it would cost more!)"