Bali 5 Stars Hotels

"Reasonable stay but not to the standard promised. Our room was large with sea view (through trees and past golf course) but it was quite dated. Breakfast was very poor; food generally was mediocre and over-priced. Hot and cold jacuzzis in spa were not working (allegedly due to maintenance but no work was being done). Most poor was that one of the four restaurants was not open; we were told that they only open it when they have enough bookings and that it serves the same food as another restaurant (this is not what it says on their website). "

"The facilities were very good seemed like it had been renovated recently. In very good condition rooms were decent and well kept. The food could do with a bit more variety for the vegetarians. "

"Was really excited to stay at this property Unfortunately due to the current situation my flight got cancelled and the one I rebooked also got cancelled I tried calling and messaging to explain this Before this happened the st Regis team was very responsive and suggesting lots of stuff As soon as I explained what happened I have had no response no refund nothing Am extremely disappointed as I wanted to rebook to stay here in the future but after this I will not do so Clearly they only pretend to care when you book and as soon as a problem arises they cannot even be bothered to even respond Extremely disappointed "

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"Beautiful retreat professionally maintained great service"

"Overall excellent experience. Would come back"

" We have been staying at this property since its Hyatt days, which makes this February visit even more disappointing. Four families travelled from different cities to celebrate an 80th birthday. Despite sharing all booking details in advance, there were repeated lapses. I received an incorrect airport pickup call meant for another guest, and the response from the front office was a routine, mechanical apology with no ownership. More seriously, although all four rooms were booked under my ID and secured with my credit card, the staff asked my father-in-law and sister-in-law for their cards and charged ₹50,000 to my sister-in-law without authorisation. Even after raising the issue, the amount has not been reversed 12 days later. On checkout, I was again asked about collecting payments from others, forcing me to settle everything myself to avoid further confusion. The property is lovely, but the front office operations are deeply disappointing. A milestone family celebration was overshadowed by preventable errors and poor handling."

"Clean, spacious room, friendly and attentive staff. The pool was temperature controlled and newly renovated. We had an excellent time here! The breakfast was excellent and the variety on offer was exceptional."

"Room was very clean and staff very attentive. Food at the hotel was delicious. A lot of variety. "