Breakfast Buffet Servers were great taking care of customers. The welcome drink was local goan and was great . Staff was great
Atul
於 2024 年 2 月住了 1 晚
8/10 不錯哦
Adi
2024年2月4日
Adi
於 2024 年 1 月住了 3 晚
4/10 不太好
Dhaval
2024年1月24日
喜歡:整潔度和住宿環境和硬體
不喜歡:員工素質
Dhaval
於 2024 年 1 月住了 3 晚
4/10 不太好
Rajesh
2023年12月27日
喜歡:整潔度
不喜歡:住宿環境和硬體
Wifi did not work in the room.
Rajesh
於 2023 年 12 月住了 3 晚
6/10 一般般
ANDREA
2023年11月29日
喜歡:員工素質
ANDREA
於 2023 年 11 月住了 2 晚
8/10 不錯哦
Shila
家庭旅遊, 親子旅遊
2023年11月17日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We had a great time at the Novotel Goa Dona Sylvia Hotel. Breakfasts were really good - very varied with both continental and Indian choices available. We came during a quiet period so lots of space around the pool which was well maintained. HOWEVER
We arrived around 3am and had booked a family room which was supposed to accommodate 4 people. We were surprised to find only one large bed in the room and no preparations had been made for the family. When we questioned them about the room they advised that the window seat doubled up as a bed! It was certainly not a bed as the cushion was very hard and only a small person could sleep in that corner. I can't believe that we paid extra for a family room only to discover that our room was the same size as all the other ones!
The staff were very friendly and helpful. Nothing was too much for them. They are a credit to the hotel which is why I was shocked to find out that the hotel's treatment of their staff was less that expected. There is a huge array of food available at the buffets throughout the day in the hotel. I asked a member of staff what happened to the food once the service was over and was advised that it is all thrown away and staff are not allowed to eat the leftover food. In this economic crisis, I find it heartbreaking that the hotel would treat their staff this way. They would rather throw away the food than offer it to their hardworking staff who make this hotel what it is today. Shame on them!