"Terrible manera from the concierge who screamed at us because we forgot our key inside the room and he has to go to reception and get us the master key.
He literally screamed and was extremely upset. He shouldn’t be working in hospitality if he cannot handle this type of situations. Innocent mistake that happens to guests frequently. Very disrespectful. He was angry at us and felt the need to show it with yelling and bad manners."
"Terrible manera from the concierge who screamed at us because we forgot our key inside the room and he has to go to reception and get us the master key.
He literally screamed and was extremely upset. He shouldn’t be working in hospitality if he cannot handle this type of situations. Innocent mistake that happens to guests frequently. Very disrespectful. He was angry at us and felt the need to show it with yelling and bad manners."
Hotel is located in the central part of valence near many restaurants and beautiful walking areas. Hotel is updated and offers a wonderful buffet breakfast with great breads. Staff is helpful and speaks English.
Hotel is located in the central part of valence near many restaurants and beautiful walking areas. Hotel is updated and offers a wonderful buffet breakfast with great breads. Staff is helpful and speaks English.
A modern, well maintained hotel in a great location. It is the staff that make it special who go out of their way to look after guests. A pleasure to stay at the Le Grand
A modern, well maintained hotel in a great location. It is the staff that make it special who go out of their way to look after guests. A pleasure to stay at the Le Grand
Mike
Reviewed November 22, 2018Reviewed November 22, 2018
Very nice and clean hotel with an excellent breakfast. The restaurant for dinner was amazing. Not too far from Grenoble…a short car ride . I would stay here again. The staff was super nice and helpful.
Very nice and clean hotel with an excellent breakfast. The restaurant for dinner was amazing. Not too far from Grenoble…a short car ride . I would stay here again. The staff was super nice and helpful.
Catherine
Reviewed January 22, 2022Reviewed January 22, 2022