Severn 4 Stars Hotels

"Room was not what I expected pull out couch was to small for my kids spoke with GM the next day and she sent a blow up mattress up to my room Friday,ask for full service of my room on a Saturday when me and my two sons was leaving out come back at after 9 that night and my trash cans still running over dirty towels still in room sheets not changed,after being there since Thursday and room didn’t get service at all my whole stay the, when speaking with GM Ms. Melissa A.Martin about the first incident. She stated she will comp me one night stay then the next day after informing her about the other incident about my room, not getting service and the poor customer service that I received throughout my state. I was told I would get two days instead of one, and I have yet not to receive a complementary stay on neither one of my days!!!"

"The rooms are outdated. The bathroom toilet was like being in a public bathroom. No space to store your toiletries. The bathtub was broken had to call. We asked for late checkout and everyone person you spoke to had a different answer. Some said $25 an extra hour when other people got check out till 2 for free. No consistency and some front desk people were just rude."

"Friendly staff, great location "

"Photos on Expedia did not match the property. The room was smaller and completely different. Water was turned off from midnight to 6 am."

"Clean room, but the building is old. In the morning the elevators were not working for a while "

"Clean "