Malay 4 Stars Hotels

"Excellent hospitality and amenities. Would recommend to everyone."

"The staff harassed me and did not allow me to leave the hotel because they wanted to photocopy my passport. I show the lady upon check-in my ID. The ladies when checking out stopped the guide and did not allow him to leave. I said I show my ID when i checked in, paid for my room, got my key, slept for 8 hrs and left. Staff is crazy for harrasing me, as though I have commited a crime. I stayed in so many hotels in PHL and Boracay no issue. But Hennan is weird. Also lots of fruit flies during breakfast in the fruits area."

"From checking in to checking out this hotel and staff was the best. They were able to provide transportation service from the airport to the hotel, round trip (Cost extra). All was near by - pool, beach, shops, activities, restaurants, etc. "

"Leeah at breakfast was just outstanding for remembering my decaf order every morning. Floor of room constantly feeling sticky & they need to provide more towels in the room. Free drinking water in the room but not enough. Location is not as convenient as you need to walk 20 mins to get a decent meal & 1/2hr downtown. Ok for most cities but Boracay is hot. Free shuttle available to downtown & back but need pre-booking & timing is a bit off. Once, we had to wait for 40 mins. "

"I had a mixed experience during my stay. The room itself was clean and the staff were generally polite, which I appreciated. However, there were a few significant issues that affected our overall comfort. We came as a group and booked a total of 5 rooms. Unfortunately, 3 out of the 5 rooms had air conditioning units that were blowing very weak air. In our case, we reported the issue multiple times and were told to wait 20–30 minutes for it to cool down, but even after 2 hours, the room remained hot. This was especially concerning as we were traveling with an 11-month-old who was already sweating and uncomfortable. It took several follow-ups before any action was taken, and eventually we were all moved to different rooms. Additionally, the pool area did not feel well-maintained. Some of the tiles were loose, and a sharp piece actually came off and injured my husband’s foot. While the staff did offer to bring him to a clinic, I believe there should have been more accountability or compensation given that this involved a safety issue with the amenities we paid for. Overall, while the cleanliness and staff attitude were good, the delays in resolving issues, multiple room issues within our group, and safety concerns were disappointing. Unfortunately, I would not choose to stay here again."

"Nice resort and friendly staff, breakfast is good. The only problem is that you have to walk around 5 minutes to get to the beach."

"i do enjoyed everything!nice clean room,staff are very courteous.except i can't open the door in the balcony, which made me dissapointed,acc to staff ,guest are not allowed to open it."

"Breakfast was solid—about half the time we ate there (2 out of 4 days), it was really good. The room itself was excellent value: very spacious, well laid out, and easily a 10/10. Having the market, Mercury, restaurants, department store, and more all within the hotel was extremely convenient. The location is a bit away from the beaches and main tourist areas, but it worked well for us—and we actually enjoyed the extra walking. The staff was helpful overall, though the split front desk setup created some confusion. The check-in process also felt a bit outdated—an app or online pre-check-in would streamline things and eliminate the unnecessary lines. We would definitely stay here again. It’s a bit of a tough rating—4 feels too low, but 5 feels slightly high in some areas. Overall, though, it’s a great value for what you get."