Lockport 4 Stars Hotels

"Quiet"

"Shuttle service from the airport to this hotel! You have to call and make reservations! Does not say that on their website! Very disappointed and had to get a very expensive Uber ride to the hotel! This was after long day of cancellations for flights and arrived at airport at 9:15pm. Was looking forward to getting on the “ free shuttle “ to this hotel and going to bed! Need to be clear on their website on “ shuttle!"

"Staff was wonderful but the property very run down & noisy renovations in progress. There was no mention of renovation work on booking website or hotel website . Very large 7 story property with lower level conference & event center with only 3 elevators to accommodate all guest & each was limit 5 passengers . We stayed 8 days & on most days there was an elevator out of service. A couple of days 2 elevators out of service & we ended up taking stairs from 6th floor, stairs didn’t even route us to lobby. One day there was no hot water due to boiler breaking down & no communication about the situation to the hotel guests. All unacceptable."

"You advertise a shuttle bus, but it was never available. The hallway carpets are in serious need of cleaning."

"Excellent breakfast. Quick and efficient service "