西第蒙 3 星級飯店

「Room size changed and room floor changed without asking 」

「Suitable for multiple occupancy, with double sofa bed available.」

「应该是新开业的酒店，很多问题衔接不上，管理比较混乱，面巾纸没有货、房卡不好用直到离开酒店。餐厅咖啡经常没有……」

「A clean and safe place to stay in Des Moines, especially by the airport. They also offer a park and stay deal, for those who need to fly out but leave their car somewhere. The staff were extremely kind, but we didn't have a pleasant experience with the lady running the breakfast in the morning. She could have been tired, but was short with us trying to make a waffle. The rooms are outdated, but in good condition for the most part. We really enjoyed the pool and hot tub area, which was also...

「Best breakfasts I've had in a long time. We parked at 5th and Keo, worked out great! Room was clean, beds were comfortable, staff was very friendly and helpful. Kids enjoyed the pool!」

「Bueno 」

「Had a great overnight stay. Rooms are very clean and comfortable. The staff was very friendly. Breakfast was decent. Easy access to good restaurants. 」

「This is a very nice and clean hotel with pool and hot tub.」

「Spacious suite with door between bedroom and living areas. On check-in, Parker explained our parking options (rapidly, with an obvious intent to suggest we pay for the $20/daily unlimited in-and-out hotel parking; with a statement that he didn't know the cost of parking on the street (it's $1.25/hour from 9 am to 9 pm; free overnight) and that the ramp across the way was $10/day with no in and out. That made it sound as if we would pay $10 each time we pulled out of that ramp, which is not...

「A front receptionist was repeatedly rude to the customers she managed over the phone. She was argumentative and denigrated her customers on the phone….including me. She argued with how I made my reservation - a phone call to Hilton reservations- she stated was made through a third party. That sort of rudeness required a re-think of her people-facing role. She became frustrated, her voices was raised, argumentative and simply rude. Never should she have access to customers. 」

「Good」